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Post by Crystal on Mar 16, 2006 7:49:00 GMT -5
I downloaded the latest upgrade and the cursor is still disappearing. I just can't believe after all the upgrading and I've done with AOL and PT that it's still not working right. In the meantime I am sending my new system start up list so you can tell me if there is anything there that I can disable. And my comp is running very slow so if you have any suggestions about that too I would appreciate it. Thank you!!!
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1672
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 34 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 673.036 MB
C:\ - 224071 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (47 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
aolsoftware.exe
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
ehRecvr.exe
aoltpspd.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McTskshd.exe
MpfService.exe
PRISMXL.SYS
wanmpsvc.exe
SymWSC.exe
dllhost.exe
AOLSP Scheduler.exe
alg.exe
shwiconEM.exe
mcagent.exe
Msscli.exe
hkcmd.exe
McRegWiz.exe
EM_EXEC.EXE
AOLDial.exe
mcvsescn.exe
MpfTray.exe
SSCEvtHdlr.exe
wmiprvse.exe
AOLssc.exe
waol.exe
shellmon.exe
ptools12.exe
BPSSI1.exe
Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
ShowWnd ShowWnd.exe
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
Mixersel C:\Program Files\Realtek\InstallShield\mixersel.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
EM_EXEC C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
RegistryMechanic
HostManager C:\Program Files\Common Files\AOL\1142480293\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
AOLSPScheduler C:\Program Files\Common Files\AOL\1142480293\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1142480293\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
desktop.ini Startup Group
Error Log.txt
March 13, 2006 06:02 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 04:24 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
The remote procedure call failed.
Number: -2147023170
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 16, 2006 11:17:46 GMT -5
Disable these programs, when you have finished, let me know if you notice any increase in your comuters' speed: Disable Unnecessary Programs1. Click on START 2. Click on RUN 3. Type in MSCONFiG and hit Enter 4. Click over to the Startup tab 5. Remove the checkmarks next to the following items, when finished, hit Apply > OK and restart your computer. NeroFilterCheck _AntiSpyware ShowWnd ShowWnd.exe **See Note** High Definition Audio Property Page Shortcut Mixersel RegistryMechanic HostManager AOLDialer (Do not disable AOLDialer if you use a modem, dial-up, connection) Pure Networks Port Magic AOLSPScheduler NOTE: This item is a known Trojan Horse file. Please download and use Trojan Remover and allow it to scan your computer. Trojan Remover is shareware, but you can use it fully until the program expires. |
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Post by Crystal on Mar 16, 2006 14:28:39 GMT -5
Hi Rocky. I downloaded the Trojan Remover program and ran a scan and it said 'found no malicious viruses' but I obviouly had used the trial program in the past because when I shut down and rebooted... a message came up saying it had expired and I should purchase and register, so I don't know if the scan was a true scan or not. Is there another trial program that I might be able to use? Thanks so much!!
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Post by jeromy on Mar 16, 2006 18:15:01 GMT -5
Try renaming the file yourself:
1. Hit the three keys: CTRL+ALT+DEL together once.
2. Click over to the "Processes" tab
3. Locate "ShowWnd.exe" in the list, highlight it and click
on the End Task button.
-- Once the program is no longer listed (double-check to
see if it loaded again) follow these next steps:
1. Click on START > on the right-side pane Select SEARCH
2. Search for ShowWnd.exe (you can copy and paste this)
3. Change the "Look In:" to search your C:\ drive
4. Click on the Search Options link
5. Place a checkmark next to "Advanced Options"
6. Place a checkmark next to
"Search System Folders",
"Search hidden files and folders", and
"Search subfolders".
7. Click on "Search Now" button.
8. In the results window, right-click on the file > Select Rename. Rename this file to "ShowWnd.BAK"
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Post by Crystal on Mar 16, 2006 19:16:50 GMT -5
I looked where you said the ShowWnd.exe would be and it's not there. Maybe when I scanned with the AOL Security System program it blocked it. It said the results were virus free but there were two they found in the Spyware scan and they blocked them. I don't recall the names of them but I know it wasn't the ShowWind so I don't know what happened to it but like I said, it's not in the process list. But I just encountered another problem and I don't even know WHERE to begin to correct this. I walked away from my computer and when I came back, AOL had signed me off saying something about the 'suspend mode' Can you please explain what this is and how I can fix it? Thanks Rocky!!
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1265
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 46 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 545.888 MB
C:\ - 223873 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (48 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
explorer.exe
aolavupd.exe
aoltpspd.exe
ehRecvr.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McTskshd.exe
MpfService.exe
PRISMXL.SYS
wanmpsvc.exe
shwiconEM.exe
mcagent.exe
Msscli.exe
hkcmd.exe
McRegWiz.exe
alg.exe
aolsoftware.exe
AOLDial.exe
mcvsescn.exe
dllhost.exe
MpfTray.exe
EM_EXEC.EXE
backWeb-8876480.exe
SSCEvtHdlr.exe
waol.exe
wmiprvse.exe
AOLSP Scheduler.exe
shellmon.exe
ptools12.exe
iTouch.exe
AOLssc.exe
BPSSI1.exe
Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
RegistryMechanic
HostManager C:\Program Files\Common Files\AOL\1142480293\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
sscRun C:\Program Files\Common Files\AOL\1142480293\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
zBrowser Launcher C:\Program Files\Logitech\iTouch\iTouch.exe
EM_EXEC C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
LDM C:\Program Files\Logitech\Desktop Messenger\8876480\Program\backWeb-8876480.exe
TrojanScanner C:\Program Files\Trojan Remover\Trjscan.exe
desktop.ini Startup Group
Error Log.txt
f object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 04:24 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
The remote procedure call failed.
Number: -2147023170
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 09:42 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 05:48 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 17, 2006 11:11:43 GMT -5
Are you certain that was the exact wording of the error message? In all my years of being on AOL I've never heard that term. Are you able to sign onto AOL now? Your computer might be set to not show hidden files.. This is the default setting for Windows which is why you may not have been able to see that file. Follow the directions here for WindowsXP on how to change this setting, then search your computer for that file once more. Also, don't forget to follow the directions in my earlier post to disable unnecessary Startup Items. |
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Post by Crystal on Mar 17, 2006 19:39:06 GMT -5
Hi Rocky: When I went to uncheck the 'hide protective operating system'... it warned me not to, so I left it alone until I could contact you first. As for the start-up programs, which ones did I fail to uncheck? Thanks!! Here they are again!!
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1687
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 36 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 647.084 MB
C:\ - 223866 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (48 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
explorer.exe
aolavupd.exe
aoltpspd.exe
ehRecvr.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McTskshd.exe
MpfService.exe
PRISMXL.SYS
wanmpsvc.exe
shwiconEM.exe
mcagent.exe
Msscli.exe
hkcmd.exe
alg.exe
aolsoftware.exe
AOLDial.exe
mcvsescn.exe
dllhost.exe
MpfTray.exe
EM_EXEC.EXE
backWeb-8876480.exe
SSCEvtHdlr.exe
wmiprvse.exe
AOLSP Scheduler.exe
AOLssc.exe
iTouch.exe
wuauclt.exe
waol.exe
shellmon.exe
ptools12.exe
BPSSI1.exe
Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
RegistryMechanic
HostManager C:\Program Files\Common Files\AOL\1142480293\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
sscRun C:\Program Files\Common Files\AOL\1142480293\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
zBrowser Launcher C:\Program Files\Logitech\iTouch\iTouch.exe
EM_EXEC C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
LDM C:\Program Files\Logitech\Desktop Messenger\8876480\Program\backWeb-8876480.exe
MSConfig C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
desktop.ini Startup Group
Error Log.txt
f object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 04:24 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
The remote procedure call failed.
Number: -2147023170
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 07:39 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 09:42 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 05:48 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 17, 2006 12:33 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 18, 2006 11:37:08 GMT -5
I don't see ShowWnd.exe listed as a running process right now, but once you restart your computer you should hit the three keys CTRL+ALT+DEL together once, click over to the Process tab and confirm it isn't running again.
Are you still having problems with the cursor while in chatrooms?
Does the problem occur *without* PowerTools loaded?
And what happened with that "Suspend Mode" error message from AOL?
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Post by crystal on Mar 19, 2006 9:37:59 GMT -5
Hi Rocky: In answer to the cursor question, it's no longer disappearing but it does stop working when those chat buddy IM's pop up and I have to click back into the text box. That's not much of a problem. However, with all the trouble I'm experiencing since I have upgraded both AOL and PT, makes me wonder if the cursor problem was mild in comparison. In answer to that suspension mode, it hasn't happened again, so is it possible I hit a button on my keyboard which activated that. Lately I've been trying every and any button on the keyboard trying to fix one problem or another. I am continuously being booted offline or my comp is freezing up and I have to shut down manually. I ran AOL 8 Plus and PT 9 and 10 for four or five years and never, ever had these problems. I am once again sending you my system info because it seems to me, everytime I look at the start up, the list has changed and/or things have been added. Thanks again for your help.
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1640
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 35 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 657.812 MB
C:\ - 223276 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (47 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
explorer.exe
aolavupd.exe
aoltpspd.exe
ehRecvr.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McShield.exe
McTskshd.exe
oasclnt.exe
MpfService.exe
PRISMXL.SYS
wanmpsvc.exe
shwiconEM.exe
mcagent.exe
Msscli.exe
hkcmd.exe
McRegWiz.exe
aolsoftware.exe
AOLDial.exe
dllhost.exe
mcvsescn.exe
alg.exe
MpfTray.exe
SSCEvtHdlr.exe
wmiprvse.exe
AOLSP Scheduler.exe
AOLssc.exe
ptools12.exe
waol.exe
shellmon.exe
BPSSI1.exe
Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
RegistryMechanic
HostManager C:\Program Files\Common Files\AOL\1142480293\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
sscRun C:\Program Files\Common Files\AOL\1142480293\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
desktop.ini Startup Group
Error Log.txt
09:42 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 16, 2006 05:48 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 17, 2006 12:33 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 17, 2006 09:46 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 19, 2006 07:30 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 19, 2006 11:35:11 GMT -5
How do you connect to the internet?
Dial-up, DSL, Cable?
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Post by Crystal on Mar 19, 2006 19:30:58 GMT -5
I connect by cable. And I think I spoke too soon when I mentioned the suspense mode not haunting me again. It just happend when I walked away from my comp and didn't come back right away, but I've done that in the future and this suspend mode never occurred. These are the exact words it read when AOL booted me. "Your account was signed off when your computer was put into suspend mode."
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Post by Carole on Mar 19, 2006 21:40:48 GMT -5
These are the exact words it read when AOL booted me. "Your account was signed off when your computer was put into suspend mode." To my knowledge, "suspend mode" (also known as "standby mode") refers to the power management options available for your computer, mostly useful to save battery power on laptop computers. 1. Right-click on your computer's desktop and select "Properties" from the popup menu. 2. Click on the "Screen Saver" tab. 3. Click the "Power" button there. (Your computer's hardware is probably set to turn off or go in standby mode at the time.) 4. Select the "Presentation" Power Scheme, which should set all the boxes (Turn off monitor, Turn off hard disk, and System standby) to "Never". 5. Click OK. No more suspend/standby mode  |
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Post by Crystal on Mar 19, 2006 22:42:48 GMT -5
Thanks Carole: I have a question about the 'presentation' feature. Is it possible to just put the 'stand by' and 'hibernate' on 'never' and leave the 'monitor' and 'hard disk' the way they were, or doesn't it matter one way or the other? I was just thinking that maybe I would like for the monitor and hard disk to turn off when I'm away for a long time.
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Post by Carole on Mar 19, 2006 23:57:39 GMT -5
I have a question about the 'presentation' feature. Is it possible to just put the 'stand by' and 'hibernate' on 'never' and leave the 'monitor' and 'hard disk' the way they were, or doesn't it matter one way or the other? I was just thinking that maybe I would like for the monitor and hard disk to turn off when I'm away for a long time. Yes, you can certainly do that, and even save your customized scheme under a new name. I would personally not set the hard disk to turn off automatically though -- it doesn't use a lot of electricity, and probably puts as much wear and tear on it to stop and restart is as it does to keep it spinning. I don't know if it would affect AOL either, but you can test out the different settings. |
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Post by Big Shmooz on Mar 24, 2006 10:53:43 GMT -5
I too am having the disappearing cursor issue in the chatroom. I am using power tools 12. (latest version)
Here is my BPS system info..
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1797
Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 1024 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 36 % used
Total Physical Memory - 1048 MB
Free Physical Memory - 667.828 MB
C:\ - 87511 MB free
E:\ - 8959 MB free
F:\ - 2291 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5121 US
AIM 9.0.4148.5121 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (39 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
SPBBCSvc.exe
CCEVTMGR.EXE
explorer.exe
DLLML.exe
CCAPP.EXE
alg.exe
CTXFISPI.EXE
CTSVCCDA.EXE
NAVAPSVC.EXE
NPFMNTOR.EXE
NPROTECT.EXE
nvsvc32.exe
NOPDB.exe
svchost.exe
symlcsvc.exe
wdfmgr.exe
wanmpsvc.exe
MsPMSPSv.exe
SNDSrvc.exe
ptools12.exe
waol.exe
acsd.exe
shellmon.exe
aolwbspd.exe
iexplore.exe
BPSSI1.exe
Startup Programs
AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe" -1 AudioDrvEmulator "C:\Program Files\Creative\Shared Files\Module Loader\Audio Emulator\AudDrvEm.dll"
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
desktop.ini Startup Group
Error Log.txt
ber: 3075
Source: DAO.Database
Version: 12.0.36
November 21, 2005 10:45 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.36
November 21, 2005 10:45 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.36
November 21, 2005 10:45 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.36
November 21, 2005 10:45 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.36
November 21, 2005 10:45 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.36
November 29, 2005 02:56 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
November 30, 2005 11:23 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
January 21, 2006 11:08 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
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