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Post by GAbby on Mar 8, 2006 9:02:33 GMT -5
Does anyone else have the problem when typing in a chatroom or IM all of sudden the typing stops and you have to click in the box to get it going again?
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Post by BPSTBear on Mar 8, 2006 11:14:09 GMT -5
Does anyone else have the problem when typing in a chatroom or IM all of sudden the typing stops and you have to click in the box to get it going again? Try doing this without PowerTools loaded, its seems to be the AOL adds that is taking the cursor away. But please try it without PT and just AOL, many have said it is still happening. Please let us know. Thank you BPS TBear |
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Post by Kathryn on Mar 8, 2006 17:41:56 GMT -5
I have the same problem of typing in chat room or IM and the typing stops and I have to reposition the cursor in the box. I have loaded AOL w/o PT and I do not have this problem.
Also, I am experiencing keyboard lag when I have PT loaded. Doesn't happen when I load AOL by itself
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Post by jeromy on Mar 8, 2006 18:08:58 GMT -5
Could you please post the BPS System Information Report?
Please follow these directions to post the BPS System Information Report:
1. Click the Windows "Start" button.
2. Click on "All Programs" to get a list of all installed programs on your system.
3. Click on the "BPS SoftWare" program group.
4. Click on "BPS System Info" and wait for the window to load completely.
5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)
6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.
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Post by kathryn on Mar 8, 2006 19:49:03 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1609
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 76 % used
Total Physical Memory - 523 MB
Free Physical Memory - 123.528 MB
C:\ - 66672 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 7 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5044 US
AIM 9.0.4148.5044 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 10.1.0.57
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (54 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
ccEvtMgr.exe
DSentry.exe
mm_tray.exe
Directcd.exe
hpgs2wnd.exe
AOLDial.exe
qttask.exe
ViewMgr.exe
ccApp.exe
Weather.exe
DSAgnt.exe
aoltray.exe
hpgs2wnf.exe
PortAOL.exe
hpoavn07.exe
NkbMonitor.exe
pttray.exe
AOLHostManager.exe
AOLServiceHost.exe
hpoevm07.exe
hpoipm07.exe
AOLacsd.exe
cisvc.exe
Navapsvc.exe
nvsvc32.exe
svchost.exe
wdfmgr.exe
wanmpsvc.exe
SymWSC.exe
wmiprvse.exe
hposts07.exe
hpofxm07.exe
ptools12.exe
waol.exe
shellmon.exe
aolwbspd.exe
CIDAEMON.EXE
realsched.exe
winhlp32.exe
BPSSI1.exe
Startup Programs
DVDSentry C:\WINDOWS\System32\DSentry.exe
MoneyStartUp10.0 "C:\Program Files\Microsoft Money\System\Activation.exe"
MMTray C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
AdaptecDirectCD "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
Share-to-Web Namespace Daemon C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ccRegVfy "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
HostManager C:\Program Files\Common Files\AOL\1127779767\ee\AOLHostManager.exe
DESKTOP.INI Startup Group
PowerTools Tray Icon Startup Group
Error Log.txt
ng window not found
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.34
March 4, 2006 08:55 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
March 8, 2006 06:07 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error (missing operator) in query expression '[America Online] = 'What Moves You? Find others who share your interests: Pets | Gay & Lesbian | Boards | Community Member Forum
Jbgss1: i was scared alone here with jt and milon
KSpiegel: goooooooooooooood morning
KSpiegel: Heyyyyy Bill Janie JT
KSpiegel: are you guys ready for your HR class this morning???
Jbgss1: well i don''t have to say 2 weeks anymore
Jbgss1: no no no
KSpiegel: LOLLLLLLLll ok
BillS46590: more than 2?
Number: 3075
Source: DAO.Database
Version: 12.0.37
March 8, 2006 06:07 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 9, 2006 22:47:04 GMT -5
I can tell you that you aren't using the most stable version of AOL. The version available at Keyword: UPGRADE is the latest release from AOL.
Your release is one that was installed and patched, which could always cause potential problems -- the version that UPGRADE was recoded with the necessary updates so patches weren't necessary.
I'd also suggest disabling some of the programs you have set to load with Windows:
Disable Unnecessary Programs
1. Click on START
2. Click on RUN
3. Type in MSCONFiG and hit Enter
4. Click over to the Startup tab
5. Remove the checkmarks next to the following items, when finished, hit Apply > OK and restart your computer.
DVDSentry
MoneyStartUp10.0
MMTray
TkBellExe
AdaptecDirectCD
Share-to-Web
AOLDialer [Only leave checked if you use a modem (dial-up) connection]
QuickTime Task
Pure Networks Port Magic
ViewMgr
HostManager
PowerTools Tray Icon [This is for PowerTools 10 and not necessary]
---- Reminder, hit Apply > OK > Reboot your computer, this will finalize the process.
I also noticed you have WeatherBug installed, this has caused various problems with BPS Software titles, I'd suggest unloading it when using PowerTools to see if you continue to have issues.
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Post by Crystal on Mar 11, 2006 15:03:09 GMT -5
I had PT version 10 and read about the cursor disappearing which has been happening to me for a long time. It said that version 11 was supposed to correct that problem, so I went and purchased the 11 version and it's still doing the same thing. On the 10 version I could access and view the PT system. I can't even find it with the version 11.
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Post by Bill on Mar 11, 2006 17:08:17 GMT -5
I am using PT 12 and the disappearing cursor happens with PT and without. I have been told that it doesnt happen with aol 9.0 SE but for some reason aol 9 SE doesnt work with my PT 12'
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Post by BPSTBear on Mar 11, 2006 20:25:43 GMT -5
Crystal and Bill, could you please post your BPS System Information Report?
Please follow these directions to post the BPS System Information Report:
1. Click the Windows "Start" button.
2. Click on "All Programs" to get a list of all installed programs on your system.
3. Click on the "BPS SoftWare" program group.
4. Click on "BPS System Info" and wait for the window to load completely.
5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)
6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.
BPS TBear :-)
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Post by Crystal on Mar 12, 2006 16:07:17 GMT -5
Like I specified in my post. There is NO Bsp 'group' in my programs list. Just BSP and then when I highlight that, only Power Tools 11 is there. I had it with my version 10 but not with 11.
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Post by BPSTBear on Mar 12, 2006 16:40:08 GMT -5
Like I specified in my post. There is NO Bsp 'group' in my programs list. Just BSP and then when I highlight that, only Power Tools 11 is there. I had it with my version 10 but not with 11. Try downloading PT 11 again, it sounds like you may be missing some files. You don't have to delete what you have now....when you download and install it will go right over what you have so you won't have many folders of the same program, you should still just have the one file of PT 11. BPS TBear :-) |
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Post by Crystal on Mar 13, 2006 11:01:44 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1625
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 52 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 482.4 MB
C:\ - 222992 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 8.0.4129.6811 US
AIM 8.0.4129.6811 US
PowerTools Pro 12 0.0
PowerTools Pro 11 11.0.0.39
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 11\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\Program Files\PowerTools 10\ACTBAR2.OCX 2.0.1.1076
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (47 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ccProxy.exe
ccSetMgr.exe
explorer.exe
ccEvtMgr.exe
spoolsv.exe
ehRecvr.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McTskshd.exe
navapsvc.exe
PRISMXL.SYS
SymWSC.exe
dllhost.exe
alg.exe
ehtray.exe
ehmsas.exe
ccApp.exe
shwiconEM.exe
PDVDServ.exe
Msscli.exe
igfxtray.exe
hkcmd.exe
SOUNDMAN.EXE
ALCWZRD.EXE
jusched.exe
SNDSrvc.exe
aoltray.exe
wanmpsvc.exe
msmsgs.exe
ptools11.exe
waol.exe
shellmon.exe
aolwbspd.exe
BPSSI1.exe
Startup Programs
ehTray C:\WINDOWS\ehome\ehtray.exe
Reminder C:\Windows\Creator\Remind_XP.exe
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
IS CfgWiz C:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {257BBC47-1B26-432e-9F84-188603799DD3} /MODE CfgWiz /CMDLINE "REBOOT"
URLLSTCK.exe C:\Program Files\Norton Internet Security\UrlLstCk.exe
SSC_UserPrompt C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
RemoteControl "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
CHotkey zHotkey.exe
ShowWnd ShowWnd.exe
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
Mixersel C:\Program Files\Realtek\InstallShield\mixersel.exe
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
SoundMan SOUNDMAN.EXE
AlcWzrd ALCWZRD.EXE
Alcmtr ALCMTR.EXE
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
desktop.ini Startup Group
Error Log.txt
on: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39
March 12, 2006 09:11 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools110
Version: 11.0.39
March 12, 2006 10:11 AM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39
March 12, 2006 06:21 PM
The following error occurred:
App: PowerTools for AOL
Module: PicView1_MouseUp
Description: File not found: 'C:\Program Files\PowerTools 11\Wallpaper-Toolbar\!G002_Haze_Cindy.jpg'
Number: 53
Source: BPSPowerTools110
Version: 11.0.39
March 12, 2006 10:32 PM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39
March 13, 2006 10:32 AM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39
March 13, 2006 10:59 AM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39
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Post by Carole on Mar 13, 2006 14:23:56 GMT -5
Crystal, I see in your system info that there's a very large number of programs that start automatically with Windows on your system. Most of those programs are unnecessary and may slow your computer down, or cause all sorts of problems. Please follow the instructions in this thread to remove unnecessary startup programs: Disabling Startup ProgramsHere's a list of startup programs from your system info that you can disable safely: ehTray C:\WINDOWS\ehome\ehtray.exe (Windows XP Media Center Edition 2005. Enables the user to access Windows Messenger from within Media Center. If you don't use this, disable it.) Reminder C:\Windows\Creator\Remind_XP.exe (HP-specific program that reminds users to create System Recovery CDs. If you don't use this, disable it.) IS CfgWiz C:\Program Files\Norton Internet Security\cfgwiz.exe /GUID (this is the Norton Internet Security configuration wizard, but it's a real resource hog and is unnecessary to the running of the program.) RemoteControl "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" (Only useful if you use a remote control with your computer's DVD drive. Useless otherwise.) IgfxTray C:\WINDOWS\system32\igfxtray.exe (Quick access to the control panel via a System Tray icon for graphics based upon the Intel chipsets. This is not necessary and can be manually started from Start -> Settings -> Control Panel.) HotKeysCmds C:\WINDOWS\system32\hkcmd.exe (Only needed if you wish to have "HotKey" access to Intel's customised graphics properties. This can be disabled from the Display Properties in the Control Panel.) SoundMan SOUNDMAN.EXE (This is the System Tray icon for the Realtek AC97 Audio Sound Manager for AC97 onboard audio. It can be started manually from the Control Panel whenever needed.) AlcWzrd ALCWZRD.EXE (RealTek High Definition audio driver related - detects new devices when plugged in, then pops up a dialog box. If everything works as expected you should be able to disable this one.) Alcmtr ALCMTR.EXE (This is a Realtek program used to gather data about customers, so it's a form of "Sypware" and it defintely not needed.) SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe (Checks with Sun's Java updates site to see if newer Java versions are available. Can be run manually from the Java Plug-In Control Panel whenever needed.) RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER (System Tray icon for RealPlayer. If you subsequently start RealPlayer manually it adds itself back to the start-up list. You can stop this from happening by right-clicking on the tray icon and disabling StartCenter via Preferences.) I also see that you are using both Symantec Antivirus and McAfee Antivirus. This could possibly cause problems and I would recommend you try disabling one of them. If you are still experiencing problems after doing all of the above, please post your updated BPS System Information so we can look further into it. |
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Post by Crystal on Mar 13, 2006 18:56:21 GMT -5
After this cursor thing going on for more than 3 months, I decided since I paid to update to PT 11 just the other night, why not just upgrade from AOL Plus to AOL 9.0 and download the PT 12 version, and be done with the problem. To my dismay, the cursor problem is worse than it was before the upgrades. As I am typing this, I have to keep clicking the mouse to get the cursor back into this box. I hope either PT or AOL fixes this problem soon. Here is my system info after I unchecked the programs from the start up that you suggested.
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1594
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 42 % used
Total Physical Memory - 1022 MB
Free Physical Memory - 589.716 MB
C:\ - 222776 MB free
D:\ - 1563 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5035 US
AIM 9.0.4148.5035 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (44 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ccProxy.exe
ccSetMgr.exe
ccEvtMgr.exe
explorer.exe
spoolsv.exe
ehRecvr.exe
ehSched.exe
Msssrv.exe
Mcdetect.exe
McTskshd.exe
navapsvc.exe
PRISMXL.SYS
SymWSC.exe
dllhost.exe
alg.exe
ccApp.exe
shwiconEM.exe
mcagent.exe
Msscli.exe
hkcmd.exe
McRegWiz.exe
aoltray.exe
SNDSrvc.exe
wanmpsvc.exe
companion.exe
acsd.exe
ptools12.exe
waol.exe
shellmon.exe
aolwbspd.exe
msmsgs.exe
BPSSI1.exe
Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
URLLSTCK.exe C:\Program Files\Norton Internet Security\UrlLstCk.exe
SSC_UserPrompt C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
_AntiSpyware C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
ShowWnd ShowWnd.exe
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
Mixersel C:\Program Files\Realtek\InstallShield\mixersel.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
McRegWiz C:\PROGRA~1\McAfee.com\Agent\McRegWiz.exe /autorun
desktop.ini Startup Group
Error Log.txt
March 13, 2006 06:02 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 15, 2006 21:11:44 GMT -5
I noticed your version of AOL was an older version that received updates (fixes). Your version isn't the most stable build available.
It actually includes "AOL Companion" which has been left out of the most recent builds of AOL.
You should visit Keyword: UPGRADE and download the latest version.
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