Post by Tom on Mar 25, 2006 21:43:29 GMT -5
I started getting the disappearing cursor problem about a month ago. I've been using the same version of AOL 9.0 for over a year and the latest version of PT 12 since it came out. Here's my system info:
The ones labeled "USRxxx" appear to be remnants of files for an old U.S. Robotics modem I once had installed and have since removed (a year or so ago)
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1453
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 77 % used
Total Physical Memory - 522 MB
Free Physical Memory - 118.808 MB
C:\ - 56058 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5120 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (48 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
igfxtray.exe
hkcmd.exe
ybrwicon.exe
MotiveSB.exe
SOUNDMAN.EXE
SMLoader.exe
ccApp.exe
cs.exe
ctfmon.exe
ycommon.exe
Keyboard.exe
SYSDOC32.EXE
mpbtn.exe
acsd.exe
ccSetMgr.exe
navapsvc.exe
NPFMntor.exe
NPROTECT.EXE
SNDSrvc.exe
SPBBCSvc.exe
NOPDB.exe
symlcsvc.exe
wanmpsvc.exe
ccEvtMgr.exe
alg.exe
ccApp.exe
NSCSRVCE.EXE
ptools12.exe
waol.exe
shellmon.exe
aolwbspd.exe
mad.exe
MOTIVE~1.EXE
BPSSI1.exe
Startup Programs
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
YBrowser C:\Program Files\Yahoo!\browser\ybrwicon.exe
Motive SmartBridge C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
SoundMan SOUNDMAN.EXE
USRpdA C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
SMSI Loader C:\Program Files\Common Files\Smith Micro Shared\Fax\SMLoader.exe /PRNDRV
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
desktop.ini Startup Group
Norton System Doctor Startup Group
Norton SystemWorks Startup Group
Error Log.txt
em
Version: 12.0.37
March 9, 2006 12:12 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 11, 2006 06:44 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 12:22 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 05:06 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 19, 2006 04:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
March 21, 2006 07:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
The ones labeled "USRxxx" appear to be remnants of files for an old U.S. Robotics modem I once had installed and have since removed (a year or so ago)
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1453
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 77 % used
Total Physical Memory - 522 MB
Free Physical Memory - 118.808 MB
C:\ - 56058 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5120 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (48 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
igfxtray.exe
hkcmd.exe
ybrwicon.exe
MotiveSB.exe
SOUNDMAN.EXE
SMLoader.exe
ccApp.exe
cs.exe
ctfmon.exe
ycommon.exe
Keyboard.exe
SYSDOC32.EXE
mpbtn.exe
acsd.exe
ccSetMgr.exe
navapsvc.exe
NPFMntor.exe
NPROTECT.EXE
SNDSrvc.exe
SPBBCSvc.exe
NOPDB.exe
symlcsvc.exe
wanmpsvc.exe
ccEvtMgr.exe
alg.exe
ccApp.exe
NSCSRVCE.EXE
ptools12.exe
waol.exe
shellmon.exe
aolwbspd.exe
mad.exe
MOTIVE~1.EXE
BPSSI1.exe
Startup Programs
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
YBrowser C:\Program Files\Yahoo!\browser\ybrwicon.exe
Motive SmartBridge C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
SoundMan SOUNDMAN.EXE
USRpdA C:\WINDOWS\SYSTEM32\USRmlnkA.exe RunServices \Device\3cpipe-USRpdA
SMSI Loader C:\Program Files\Common Files\Smith Micro Shared\Fax\SMLoader.exe /PRNDRV
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
desktop.ini Startup Group
Norton System Doctor Startup Group
Norton SystemWorks Startup Group
Error Log.txt
em
Version: 12.0.37
March 9, 2006 12:12 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 11, 2006 06:44 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 12:22 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 05:06 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 19, 2006 04:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
March 21, 2006 07:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37