Suffering system failure since downloading softwar

[Linda]

Since i downloaded the free trial version my puter acts up, system fails, got the following error messages: c\windows\system32\isass.exe status code 1073741819 this puter shuts down 1 minute after this error Also c\windows\system32\lsass.exe status code 128 plus while on your web site got this message Instruction at 0x77f52109 referenced memory at 0x00000000 memory could not be written. Please help me. my 20 days will be up and i won't have been able to even try and enjoy the many features you offer. and I AM NOT buying this program if it runs like this all the time, i will remove it.. this is a real hassle. Thanks for your time.. hope to hear from you soon

[jeromy]

Could you please post the BPS System Information Report? This gives us specific details about your system and will allow us to quickly identify any problems.

Please follow these directions to post the BPS System Information Report:

Click on START, point to (All) Programs > BPS Software > BPS System Info.
Once the fields fill with text, click on the "Copy to Clipboard" button.

In your reply message board post, simply right-click and select "Paste"

[Linda]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2172

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 54 % used
Total Physical Memory - 490 MB
Free Physical Memory - 221.592 MB
C:\ - 105165 MB free
D:\ - 766 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 6 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2800
America Online 9.0.4184.5301 US
AIM 9.0.4184.5301 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\System32\MSVBVM60.dll 6.0.92.37
C:\WINDOWS\System32\OLEAut32.dll 3.50.5016.0
C:\WINDOWS\System32\OLEPro32.dll 5.0.5014.0
C:\WINDOWS\System32\AsycFilt.dll 3.50.5014.0
C:\WINDOWS\System32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\System32\MSVCRT.dll 7.0.2600.1106
C:\WINDOWS\System32\MSVCRT40.dll 4.2000.0.6201
C:\WINDOWS\System32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\System32\VB5DB.dll 6.0.81.69
C:\WINDOWS\System32\VBAJet32.dll 6.0.1.8268
C:\WINDOWS\System32\EXPSRV.dll 6.0.72.9414
C:\WINDOWS\System32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\System32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\System32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\System32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\System32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\System32\MSVCIRT.dll 7.0.2600.0

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\System32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\System32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\System32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.0.88.77
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\System32\msdxm.ocx 6.4.9.1125
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (32 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
mcvsrte.exe
aoltpspd.exe
McShield.exe
hpsysdrv.exe
kbd.exe
qttask.exe
mcagent.exe
mcvsshld.exe
McVSEscn.exe
msnmsgr.exe
waol.exe
mcvsftsn.exe
msmsgs.exe
shellmon.exe
msn.exe
msniasvc.exe
BPSSI1.exe

Startup Programs
hpsysdrv c:\windows\system\hpsysdrv.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
KBD C:\HP\KBD\KBD.EXE
StorageGuard "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
PS2 C:\WINDOWS\system32\ps2.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\McAgent.exe
VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
VirusScan Online "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
desktop.ini Startup Group

[jeromy]

Those two programs you mentioned are part of Windows XP core operating system.
Have you updated Windows lately?

Launch Internet Explorer.
Click on "Tools" > Select "Update Windows"
Follow the prompts to allow Microsoft to scan your system.

Download any Critical and Recommended updates for your computer.

[LInda]

I am trying the update, hope it works

[Linda]

Okay, so I did the Windows Updates, but i still had a system shutdown same error as last time C\Windows|system32\lsass.exe Error code 128 This only started since i downloaded your program

[Linda]

Is there a number I can call for actual Live help???

[jeromy]

The error message you're receiving sounds like one that was caused by the Blaster worm that infected computers about a year ago.

Make certain your Antivirus program is up-to-date and run a complete scan on your system.

As an extra security measure, I would also download the tool from this website and allow it to scan your system as well:

Blaster Worm Removal Tool
After you click on the link, click on the "Download Removal Tool" button to start the download process.

[jeromy]

Linda said:

Is there a number I can call for actual Live help???

No, we don't have a phone number. The only method of support is generated through this message board.
We all operate out of our own homes on a volunteer basis. Phone support is simply not an option.

[Linda]

Rocky,

Yup found out yesterday that indeed i had a worm, got it fixed up though. thanks for all your help

[jeromy]

No problem! I'm glad we were able to resolve this.

If you need anything else, please don't hesitate to ask.