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[kevin]

my navbar disappears. If I reset the toolbar it comes back but if I go to a web page, the aol screen covers it up again. I have to go in and close the navbar and reopen it. Any ideas to keep it visible so I can type in web pages? thanks.

[jeromy]

Does the problem only occur when a web page is open?

I'd suggest getting the web page in a position on your screen that works for you, then click on Window > Remember Window Size and Position.

If that doesn't work, please send a screen shot to me:

To create a screen shot:
1. Make sure you can SEE what want to capture on your screen.
2. Press the PRINT SCRN key (next to the F12 key).
3. Open an email form, put your cursor in the body, RIGHT click and click PASTE.
4. When asked if you want to RESIZE, say NO.

5. Send the email to my AOL Email account (BPSRocky) and Send.

[jeromy]

Kevin, thanks for emailing me the screen shot today.
Try these directions:

If PowerTools is running, close it.

Then:
1. Click Start > Search.
2. Type in *.LYT and click Search Now.
3. Highlight all the LYT files you find that are listed in C:\Program Files\PowerTools 12\Tools, right click, select Delete.
4. Relaunch PowerTools.


If you continue to have problems, please post the BPS System Information Report.
Here are the necessary directions:

1. Click on START > (All) Programs > BPS Software > Select "BPS System Info"
2. Once all the fields fill with text, click on the "Copy to Clipboard" button.
3. In your reply message board post, simply right-click > select Paste.

Thank you.

[kevin]

that worked! thanks.

[jeromy]

You're welcome. Glad I could help!