Blue-Screens???

[Rn2mcyseataolcom]

I am running the latest version of PowerTools. I have experienced several "blue-screens" and wondered if anyone else has had this problem. I have also had several "application hangs....I have plenty of memory--1gig and plenty of hard drive space. So I know that's not the problem!! HELP!!!!!

[Carole]

Does this happen only when running AOL and PowerTools, or when running other programs too? Also, have you tried running AOL without PowerTools? Any problem then?
Does this usually occur when using particular features or performing certain tasks, or randomly?

Could you also post the BPS System Information Report?

1. Click on START > Point to (All) Programs > BPS Software > Select "BPS System Info".
2. Once this utility loads, and the fields fill with text, click on the "Copy to Clipboard" button.
3. In your reply message board post, simply right-click > Select Paste.

[fwatson]

I am new here so i dont know where to post this problem.. we made a new room and had to keep a computer online 24/7 due to harrasment/ hijackers of the room and one that insists on come in regardless of the fact that he isnt like due to the way he treats people and disrupts the room. I did this with power tools on my computer for 2 days with reboots from time to time. 3rd day it started to hang with the screen saver so I turned that off. then it did it without it and hung up my whole computer and had to be rebooted after only a few hours. 3 times.. so I signed off and started some maintenance deletiing temp files, virus scan etc. after now I cant even sign on with bp at all it hangs as soon as aol signs on.. cant close it cant go to power button or anything BUT to turn off power tools THAT button worked. I have no idea how to fix this. I am running xp home with 40 gig hd.. 768 megs of ram speed is about 2100 mg .. emachine. should be plenty, I am also running aol 9.0 security edition with the virus scan and firewall.. no aol spyware. I use spybot. I am networked to another computer for internet access. with quick time running, windows registry repair pro, something called s3 control taskbar utility. what gets me is I was using it for 3 days without registering it and was only registered for 3 days when this occured.

[fwatson]

my system info follows.. sorry I tried to get it in the above post but lost the thread

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2140

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 52 % used
Total Physical Memory - 753 MB
Free Physical Memory - 360.76 MB
C:\ - 28851 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 8 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.0.88.77
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\SSTABS2.OCX 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (42 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
Directcd.exe
aolsoftware.exe
AOLSP Scheduler.exe
oasclnt.exe
mcvsescn.exe
S3tray2.exe
jusched.exe
qttask.exe
TeaTimer.exe
RegistryRepairPro.exe
SSCEVT~1.EXE
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
McShield.exe
MpfService.exe
aoltpspd.exe
slserv.exe
svchost.exe
wanmpsvc.exe
alg.exe
svchost.exe
waol.exe
shellmon.exe
wmplayer.exe
iexplore.exe
urlmap.exe
BPSSI1.exe

Startup Programs
AdaptecDirectCD C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
HostManager C:\Program Files\Common Files\AOL\1134452242\ee\AOLSoftware.exe
AOLSPScheduler C:\Program Files\Common Files\AOL\1134452242\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1134452242\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
S3TRAY2 S3tray2.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe



Error Log.txt

: 360
Source: BPSPowerTools120
Version: 12.0.37



January 16, 2006 10:10 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



January 18, 2006 01:00 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



January 19, 2006 03:22 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37



January 19, 2006 11:20 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37




January 21, 2006 07:04 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37

[jeromy]

Have you updated Windows recently?

Launch IE > Click on Tools > Windows Update.
Click on Express to start the scanning process.
Download any available "High Priority Updates"

There isn't anything listed in your System Information Report that would indicate a problem. There are a few programs (including the AOL Safety and Security -- which does contain a Spyware program) that I think you should disable from loading with Windows.

1. Click on START > Select "Run".
2. Type in MSCONFiG and hit Enter.
3. Click over to the Startup tab.
4. Remove the checkmarks next to the following items:

AdaptecDirectCD
HostManager
AOLSPScheduler
sscRun
S3TRAY2
SunJavaUpdateSched
QuickTime Task
NeroFilterCheck

5. Click on Apply > OK.
6. At the prompt to Restart your computer click on "NO"
7. Close any neccessary programs/documents and restart your computer.

[fwatson]

bpsrocky said:

Have you updated Windows recently?

Launch IE > Click on Tools > Windows Update.
Click on Express to start the scanning process.
Download any available "High Priority Updates"

There isn't anything listed in your System Information Report that would indicate a problem. There are a few programs (including the AOL Safety and Security -- which does contain a Spyware program) that I think you should disable from loading with Windows.

1. Click on START > Select "Run".
2. Type in MSCONFiG and hit Enter.
3. Click over to the Startup tab.
4. Remove the checkmarks next to the following items:

AdaptecDirectCD
HostManager
AOLSPScheduler
sscRun
S3TRAY2
SunJavaUpdateSched
QuickTime Task
NeroFilterCheck

5. Click on Apply > OK.
6. At the prompt to Restart your computer click on "NO"
7. Close any neccessary programs/documents and restart your computer.

ok I had done this already.. and it did help some.. and some other small tweaks including I had added ram which shows here but I didn't find out to adjust the cache to allow for it right away. all of these things did help including taking out aols security stuff they dont work well. also did find that you can't have a lot in the ban list and after 3 days straight had over a 100 bots bolted I didnt clean it out. someone told us it does cuase problems. plus giving others bolt powers to bolt bots.
I do still get like 2 buddy lists one over the other now they are both complete instead of one being just a white box. I have to close the top one out and it closes both out then reboot it.. after that it does work most of the time. but sure seems to be useing a lot of memory still. also I dont know if it has any bearing. I am signed on with cable using another computer as a gateway so internet sharing is possible. I know this loads other things up and I have no idea what I can take out..
Fay

[jeromy]

Fay, could you post an updated System Information Report?
The one we're looking at is pretty outdated now.

Please follow these directions to post the BPS System Information Report:

Click on START, point to (All) Programs > BPS Software > BPS System Info.
Once the fields fill with text, click on the "Copy to Clipboard" button.

In your reply message board post, simply right-click and select "Paste"