Power Tools IM's not logging

[Anne]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 16 bits per pixel (High Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 46 % used
Total Physical Memory - 523 MB
Free Physical Memory - 167.36 MB
c:\ - 10300 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 91 days ago
Last Defrag - 91 days ago
Windows Temp Directory Contains 7 files.

Versions:
--------------Applications-------------------

Windows 4.10.2222 A
Internet Explorer 6.0.2800
America Online 9.0.4184.5378 US
AIM 9.0.4184.5378 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 11.0.0.33
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\SYSTEM\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\SYSTEM\OLEAut32.dll 2.40.4518.0
C:\WINDOWS\SYSTEM\OLEPro32.dll 5.0.4518.0
C:\WINDOWS\SYSTEM\AsycFilt.dll 2.40.4518.0
C:\WINDOWS\SYSTEM\stdOLE2.tlb 2.40.4518.0
C:\WINDOWS\SYSTEM\MSVCRT.dll 6.1.8637.0
C:\WINDOWS\SYSTEM\MSVCRT40.dll 4.22.0.0
C:\WINDOWS\SYSTEM\RICHED32.dll 5.0.1934.1

--------------DB Runtime Files-------------------

C:\PROGRAM FILES\POWERTOOLS 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\SYSTEM\VB5DB.dll 6.0.81.69
C:\WINDOWS\SYSTEM\VBAJet32.dll 6.0.1.8268
C:\WINDOWS\SYSTEM\EXPSRV.dll 6.0.72.9414
C:\WINDOWS\SYSTEM\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\SYSTEM\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\SYSTEM\MSJet35.dll 3.51.2723.0
C:\WINDOWS\SYSTEM\MSJTer35.dll 3.51.623.0
C:\WINDOWS\SYSTEM\MSJInt35.dll 3.51.623.0
C:\WINDOWS\SYSTEM\MSVCIRT.dll 6.1.8637.0

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM\DWSBC36.OCX 7.0.0.2
C:\WINDOWS\SYSTEM\DWSHK36.OCX 7.1.0.4
C:\WINDOWS\SYSTEM\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM\ACTBAR2.OCX 2.5.0.102
C:\WINDOWS\SYSTEM\VSFLEX7D.OCX 7.0.0.78
C:\WINDOWS\SYSTEM\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM\BLUEBTN.OCX 1.0.0.44
C:\WINDOWS\SYSTEM\BPSTER2.OCX 2.0.0.25
C:\WINDOWS\SYSTEM\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM\DCAL.DLL 1.4.4.5
C:\WINDOWS\SYSTEM\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\SYSTEM\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\SYSTEM\SSSCRL30.OCX 3.0.2.5
C:\WINDOWS\SYSTEM\SSTABS2.OCX 2.0.3.5
C:\WINDOWS\SYSTEM\SSA3D30.OCX 3.0.2.3
C:\WINDOWS\SYSTEM\SSTREE.OCX 1.0.4.1
0.0
C:\WINDOWS\SYSTEM\WMPDXM.DLL 9.0.0.2980
C:\WINDOWS\SYSTEM\XCEEDZIP.DLL 4.0.3.13
C:\WINDOWS\SYSTEM\MTRAYX.OCX 1.0.0.9
---------------------------------

Running Programs (20 total):
C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHSERV.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTSMON.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\TOPSPEED\2.0\AOLTPSPD.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHWEBSV.EXE
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHMAISV.EXE
C:\PROGRAM FILES\POWERTOOLS 12\PTOOLS12.EXE
C:\PROGRAM FILES\HALLMARK\HALLMARK CARD STUDIO 2007 DELUXE\PLANNER\PLNRNOTE.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1204237546\EE\AOLHOSTMANAGER.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\1204237546\EE\AOLSERVICEHOST.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\WAOL.EXE
C:\PROGRAM FILES\AMERICA ONLINE 9.0\SHELLMON.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\HPZSTATX.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE

Startup Programs
TaskMonitor C:\WINDOWS\taskmon.exe
SystemTray SysTray.Exe
LoadPowerProfile Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
avast! Web Scanner C:\PROGRA~1\ALWILS~1\AVAST4\ASHWEBSV.EXE
ashMaiSv C:\PROGRA~1\ALWILS~1\AVAST4\ashmaisv.exe
HostManager C:\Program Files\Common Files\AOL\1204237546\EE\AOLHostManager.exe
KB891711 C:\WINDOWS\SYSTEM\KB891711\KB891711.EXE
KB918547 C:\WINDOWS\SYSTEM\KB918547\KB918547.EXE
avast! C:\Program Files\Alwil Software\Avast4\ashServ.exe
AolAcsDaemon1 "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\AOLACSD.EXE"
AOL TopSpeedMonitor C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
PowerTools 12 Startup Group
Event Planner Reminder Startup Group



Error Log.txt

k variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 1, 2008 10:28 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 1, 2008 05:29 PM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 2, 2008 08:26 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 2, 2008 01:50 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38




April 2, 2008 06:25 PM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 3, 2008 08:23 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



April 3, 2008 11:31 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38

[jeromy]

Nothing from your report indicates a problem -- what happens when you open the PowerTools IM Log Viewer?
How many "panes" do you see there?