active status bar and IM window

[jeanette]

I'm having problems with my active status bar again. It's not showing up and also, my IM window is all messed up: only a few buttons show up on it, most of the window is blank, my icon does not display, when someone IMs me their screen name does not show up either. It says "untitled".

I read through the posts about the active status bar since I've had that problem before but when I looked for the *.LYT files to delete, they were in the recycle bin. So what's the next step? To uninstall Powertools and reinstall them? One more thing, when I try to get out on the Web, sometimes it says "there is no page to display". What's up with that? Is it AOL or what? To reboot all the time is a pain in the arse.

[Carole]

jeanette said:

I read through the posts about the active status bar since I've had that problem before but when I looked for the *.LYT files to delete, they were in the recycle bin. So what's the next step?

There may have been some in your Recycle Bin from the previous time you went through those steps, but are you sure you looked closely at all the *.LYT files found? If you've been using PowerTools, then there should be some *.LYT files in one of the PowerTools sub-folders too.

One more thing, when I try to get out on the Web, sometimes it says "there is no page to display". What's up with that? Is it AOL or what?

PowerTools does not modify web browsing in any way, so this problem is related to Internet Explorer and/or AOL. The Buddy List problem is likely an AOL problem also, as PowerTools only displays the data available through AOL.

If you are still experiencing problems with your PowerTools Status Bar, please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[jeanette]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1840

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 88 % used
Total Physical Memory - 261 MB
Free Physical Memory - 31.176 MB
C:\ - 19804 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 52 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (53 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
MsMpEng.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
ADeck.exe
CAVTray.exe
CAVRid.exe
PPActiveDetection.exe
aolsoftware.exe
ybrwicon.exe
yop.exe
jusched.exe
qttask.exe
oasclnt.exe
mcvsescn.exe
MpfTray.exe
MSASCui.exe
ycommon.exe
AOLSP Scheduler.exe
ctfmon.exe
AOLacsd.exe
waol.exe
Photags AutoDetect.exe
aoltsmon.exe
aolavupd.exe
iSafe.exe
aoltpspd.exe
ITMRTSVC.exe
SSCEVT~1.EXE
McShield.exe
Ymsgr_tray.exe
wdfmgr.exe
jucheck.exe
MpfService.exe
alg.exe
shellmon.exe
ptools12.exe
BookWorm.exe
aolsoftware.exe
VetMsg.exe
svchost.exe
BPSSI1.exe

Startup Programs
AudioDeck C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1
CaAvTray "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
CAVRID "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
eTrustPPAP "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
HostManager C:\Program Files\Common Files\AOL\1127872999\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
YBrowser C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
YOP C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
SunJavaUpdateSched "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
sscRun C:\Program Files\Common Files\AOL\1127872999\ee\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
AOLSPScheduler C:\Program Files\Common Files\AOL\1127872999\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
desktop.ini Startup Group



Error Log.txt

rTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 3, 2007 02:25 PM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 3, 2007 02:25 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 3, 2007 02:36 PM
The following error occurred:
App: PowerTools for AOL
Module: RecordSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 3, 2007 02:36 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38




January 3, 2007 05:38 PM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 3, 2007 05:38 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38




sorry for posting twice, aol was giving me fits yesterday

[jeromy]

Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class

This is the culprit for your missing active status bar.
Deleting the *.LYT files (which must be in your C:\Program Files\PowerTools 12\Tools folder) will solve the problem.
Once you delete these files and launch PowerTools 12 again, they'll be recreated automatically. So the files must exist on your computer.

If you're having browsing issues with AOL I would first make certain your AOL browser cache is emptied, then restart your computer.

Keyword: BROWSER SETTINGS > Clear my Footprints tab > Select Footprints to Clear button.
Make certain at least Browser Cache is checked, then click on the Clear Selected Footprints button.

[jeanette]

i deleted the existing files and reinstalled powertools and i still have the same problem.

[jeromy]

Does the Active Status bar load at all? Is the option within PowerTools enabled (PowerTools red drill icon > Customize PowerTools > General Preferences > Show Active Status Bar -- try checking and unchecking to sort of *kick start* this feature)?

I'm going to give you directions on how to reset the registry data for the PowerIM, let me know if this solves your IM problem:

**Exit PowerTools**
Click on START > Point to RUN > Type in REGEDiT and hit Enter.
Double click on the following folders:

HKEY_CURRENT_USER
Software
BPS SoftWare
PowerTools 12

Right click on each of these folders > Select Delete:
PowerIM
PowerIM Options
PowerIMF2

If you still have problems, please post another System Information Report.

Thank you!

[jeanette]

the active status bar box is checked

[jeanette]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1739

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 94 % used
Total Physical Memory - 261 MB
Free Physical Memory - 14.456 MB
C:\ - 19905 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 53 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (57 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
MsMpEng.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
ADeck.exe
CAVTray.exe
CAVRid.exe
PPActiveDetection.exe
aolsoftware.exe
ybrwicon.exe
yop.exe
jusched.exe
qttask.exe
oasclnt.exe
mcvsescn.exe
MpfTray.exe
ycommon.exe
MSASCui.exe
AOLacsd.exe
AOLSP Scheduler.exe
ctfmon.exe
waol.exe
aoltsmon.exe
Photags AutoDetect.exe
aolavupd.exe
iSafe.exe
aoltpspd.exe
ITMRTSVC.exe
SSCEVT~1.EXE
McShield.exe
MpfService.exe
Ymsgr_tray.exe
wdfmgr.exe
VetMsg.exe
alg.exe
shellmon.exe
aolsoftware.exe
ptools12.exe
BookWorm.exe
anotify.exe
MDM.EXE
WINWORD.EXE
agentsvr.exe
lxcgcoms.exe
svchost.exe
BPSSI1.exe

Startup Programs
AudioDeck C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1
CaAvTray "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
CAVRID "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
eTrustPPAP "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
HostManager C:\Program Files\Common Files\AOL\1127872999\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
YBrowser C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
YOP C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
SunJavaUpdateSched "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
sscRun C:\Program Files\Common Files\AOL\1127872999\ee\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
AOLSPScheduler C:\Program Files\Common Files\AOL\1127872999\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
desktop.ini Startup Group



Error Log.txt

rTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 9, 2007 09:32 PM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 9, 2007 09:32 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 9, 2007 09:58 PM
The following error occurred:
App: PowerTools for AOL
Module: RecordSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 9, 2007 09:58 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38




January 10, 2007 04:43 AM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 10, 2007 04:43 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38

[Carole]

jeanette said:

the active status bar box is checked

Jeanette,

Please reread BPS Rocky's last post. He asked some questions you did not answer, and also gave you other directions. Please follow each and every steps in his post, and let us know exactly what you did and what happens.

[jeanette]

nothing worked. i checked and unchecked the status bar box. as for the REGEDit, there are no BPS or powertool files in the HKEY CURRENT USER folder. there are two folders: default and OS shutdown

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1799

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 90 % used
Total Physical Memory - 261 MB
Free Physical Memory - 24.408 MB
C:\ - 19873 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 52 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (51 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
MsMpEng.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
ADeck.exe
CAVTray.exe
CAVRid.exe
PPActiveDetection.exe
aolsoftware.exe
ybrwicon.exe
yop.exe
jusched.exe
qttask.exe
oasclnt.exe
mcvsescn.exe
ycommon.exe
MpfTray.exe
MSASCui.exe
AOLSP Scheduler.exe
AOLacsd.exe
ctfmon.exe
SSCEVT~1.EXE
aoltsmon.exe
Photags AutoDetect.exe
aolavupd.exe
iSafe.exe
aoltpspd.exe
ITMRTSVC.exe
McShield.exe
MpfService.exe
Ymsgr_tray.exe
wdfmgr.exe
VetMsg.exe
BookWorm.exe
alg.exe
waol.exe
shellmon.exe
aolsoftware.exe
regedit.exe
BPSSI1.exe

Startup Programs
AudioDeck C:\Program Files\VIAudioi\SBADeck\ADeck.exe 1
CaAvTray "C:\Program Files\Yahoo!\Antivirus\CAVTray.exe"
CAVRID "C:\Program Files\Yahoo!\Antivirus\CAVRID.exe"
eTrustPPAP "C:\Program Files\CA\eTrust PestPatrol\PPActiveDetection.exe"
HostManager C:\Program Files\Common Files\AOL\1127872999\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
YBrowser C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
YOP C:\PROGRA~1\Yahoo!\YOP\yop.exe /autostart
SunJavaUpdateSched "C:\Program Files\Java\jre1.5.0_10\bin\jusched.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
sscRun C:\Program Files\Common Files\AOL\1127872999\ee\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
AOLSPScheduler C:\Program Files\Common Files\AOL\1127872999\ee\services\safetyCore\ver210_5_2_1\AOLSP Scheduler.exe
desktop.ini Startup Group



Error Log.txt

ls for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 11, 2007 09:41 PM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 11, 2007 09:41 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 11, 2007 09:48 PM
The following error occurred:
App: PowerTools for AOL
Module: RecordSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 11, 2007 09:48 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38




January 12, 2007 04:42 AM
The following error occurred:
App: PowerTools for AOL
Module: BeganSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 12, 2007 04:42 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 12, 2007 06:53 AM
The following error occurred:
App: PowerTools for AOL
Module: RecordSession
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



January 12, 2007 06:54 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38

[jeanette]

here is an update. i bought a new computer, installed powertools again and it looks like things are working as they should.

[jeromy]

nothing worked. i checked and unchecked the status bar box. as for the REGEDit, there are no BPS or powertool files in the HKEY CURRENT USER folder. there are two folders: default and OS shutdown

Just curious, were you setup as an Administrator on the Windows XP machine? You should have been able to view all of the registry keys if so.