Power IM window and address book

[josephferraro]

My power tools address book show me all the entries I have made of a lomng period of time, but suddenly (within the last few days) when I attempt to look at the entries from the Power IM window via the >> button, all of the entries show as blank. When go back and look at the address book, the data is still there.

How do I resolve this issue?

[jeromy]

What happens when you try to reset the PowerIM window?


Also, please post the System Information Report so I can look at your program versions:

START > (All) Programs > BPS Software > BPS System Info.
Once this utility loads, click on the "Copy to Clipboard" button.
In your reply message board post, simply right-click > select Paste.

[josephferraro]

Resetting the window does nothing.

The BPS System Info utility (BPSSI1.exe) was missing. I reinstalled Powertools, the problem still exists, but the system utility is working.

Also, I have added new items to the address book, and even though I hit SAVE, the items are blank when I go back and look at them, Names are not being filed in, and inserted pictures are not being saved.

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1531

Video:
Horizontal Resolution - 1440 pixels
Vertical Resolution - 900 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 39 % used
Total Physical Memory - 1309 MB
Free Physical Memory - 794.14 MB
C:\ - 27308 MB free
E:\ - 53714 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 17 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5326 US
AIM 5.9.3702.0
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\america online powertools\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 11.0.5358.4827
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (73 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
InCDsrv.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
aoltpspd.exe
aDefragService.exe
avgamsvr.exe
avgupsvc.exe
mdm.exe
retrorun.exe
ati2evxx.exe
explorer.exe
wdsvc.exe
svchost.exe
SpySweeper.exe
WFXSVC.EXE
WFXMOD32.EXE
nmsrvc.exe
SynTPLpr.exe
SynTPEnh.exe
eabservr.exe
HP Wireless Assistant.exe
LVCOMSX.EXE
WFXSNT40.EXE
InCD.exe
jusched.exe
aolsoftware.exe
PicasaMediaDetector.exe
WDBtnMgr.exe
wmiprvse.exe
atiptaxx.exe
avgcc.exe
SpySweeperUI.exe
nmapp.exe
LogitechDesktopMessenger.exe
ctfmon.exe
msnmsgr.exe
alg.exe
AOLSP Scheduler.exe
ZinioDeliveryManager.exe
hpqwmi.exe
aDefragCtrl.exe
DvzIncMsgr.exe
HOTSYNC.EXE
hpohmr08.exe
hpotdd01.exe
inboxtogo-watch.exe
yProxy.exe
inboxtogo-agent.exe
hpqimzone.exe
ssu.exe
hpoevm08.exe
svchost.exe
HPZipm12.exe
hposts08.exe
waol.exe
shellmon.exe
ptools12.exe
BPSSI1.exe

Startup Programs
SynTPLpr "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
SynTPEnh "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
Cpqset "C:\Program Files\HPQ\Default Settings\cpqset.exe"
eabconfg.cpl "C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe" /Start
hpWirelessAssistant "%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"
LVCOMSX C:\WINDOWS\system32\LVCOMSX.EXE
WinFaxAppPortStarter wfxsnt40.exe
InCD C:\nero\InCD\InCD.exe
Auto EPSON PictureMate Deluxe on Aluisa "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE" /P39 "Auto EPSON PictureMate Deluxe on Aluisa" /O21 "\\ALUISA\EPSONPictu~1" /M "PictureMate Deluxe"
SunJavaUpdateSched "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
HostManager "C:\Program Files\Common Files\AOL\1130349967\ee\AOLSoftware.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Picasa Media Detector C:\picasa\PicasaMediaDetector.exe
WD Button Manager "WDBtnMgr.exe"
\\Aluisa\EPSON PictureMate Deluxe "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE" /P33 \\Aluisa\EPSON PictureMate Deluxe /O6 USB002 /M PictureMate Deluxe
AOLDialer "C:\Program Files\Common Files\AOL\ACS\AOLDial.exe"
IPHSend "C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe"
\\Hufflepuff\EPSON PictureMate Deluxe "C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE" /P37 "\\Hufflepuff\EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
LogitechVideoRepair "C:\logitech\Video\ISStart.exe"
ATIPTA "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
AVG7_CC "C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe" /STARTUP
SpySweeper "C:\spy sweeper\SpySweeperUI.exe" /startintray
nmapp "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
desktop.ini Startup Group
yProxy Startup Group



Error Log.txt



November 16, 2006 02:08 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.38



November 18, 2006 01:03 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.38



November 25, 2006 11:21 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.38




November 25, 2006 05:49 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.38



November 26, 2006 12:17 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.38



November 27, 2006 01:41 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
System call failed.
Number: -2147417856
Source: BPSPowerTools120
Version: 12.0.38



November 28, 2006 11:44 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.38

[jeromy]

Try to Compact > Repair > Compact your PowerTools Address Book.

Open the PowerTools Address Book.
Click on the BOOK menu > Select Compact.
Once complete, click on BOOK > Select Repair.
Once complete, click on BOOK > Select Compact.

Did this solve your problem?


Also there are a number of unnecessary programs set to load with Windows (some are AOL programs) that you can safely disable.
Click on START > Click on RUN > Type in MSCONFiG and hit Enter.
Click over to the Startup tab and remove the checkmark next to the following items. Once finished, click on Apply > OK > Reboot your computer when you have a chance.


SunJavaUpdateSched
HostManager
QuickTime Task
Picasa Media Detector *Optional, this will automatically detect any new images for picasa - I disabled on my own machine.
AOLDialer *Do not disable if you use a modem, dial-up, connection
IPHSend
ATIPTA
nmapp

[josephferraro]

I thank you for all your suggestions, however none of it work. I eventually just used the system restore and went to a date before the problem existed, that did the trick.

Again thanks for the assistance.

[jeromy]

I don't know what would have caused the issue.

You might just want to start backing up your address book routinely so you don't lose any data.

C:\Program Files\PowerTools 12

The address book, by default, was named: AddressBook1.mbd
This could be different if you've changed it.