power im's

[elle]

I never had any problems with powertools untill my computer went down (manafactureing fault ) i re-installed powertools but i cant get power im's it still comes up with aol ones and i cant see the send or available buttons, i have to then close p/ts and send im's through aol it's self with which i have no problems and can see the send and available buttons. any ideas please , i have uninstalled p/ts and re- installed , didnt make any difference still cant get p/t im's

[Carole]

Make sure you have enabled the PowerIM Window in the PowerTools Options:

1. Click the PT drill icon on the toolbar, then "Customize PowerTools", and then "General Preferences".

2. On the "General Prefs" tab, make sure the "Sen Instant Message Window" option is checked under "PowerTools Enhanced Windows".

If this doesn't solve your problem, please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[elle]

i dont have a system info choice it says ....bps software on the web.....bug report....powertools12.....powertools help.....and read me ....and thats all the choices its giving me

[jeromy]

If you can launch PowerTools you can also access the BPS System Info utility from the HELP menu.

Give that a shot, then return here to post your systems' information for us.

[elle]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1703

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 83 % used
Total Physical Memory - 253 MB
Free Physical Memory - 42.504 MB
C:\ - 64167 MB free
D:\ - 1359 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 14 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2800
America Online 9.0.4156.5017 gb
AIM 9.0.4156.5017 gb
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\System32\MSVBVM60.dll 6.0.92.37
C:\WINDOWS\System32\OLEAut32.dll 3.50.5016.0
C:\WINDOWS\System32\OLEPro32.dll 5.0.5014.0
C:\WINDOWS\System32\AsycFilt.dll 3.50.5014.0
C:\WINDOWS\System32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\System32\MSVCRT.dll 7.0.2600.1106
C:\WINDOWS\System32\MSVCRT40.dll 4.2000.0.6201
C:\WINDOWS\System32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\System32\VB5DB.dll 6.0.81.69
C:\WINDOWS\System32\VBAJet32.dll 6.0.1.8268
C:\WINDOWS\System32\EXPSRV.dll 6.0.72.9414
C:\WINDOWS\System32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\System32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\System32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\System32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\System32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\System32\MSVCIRT.dll 7.0.2600.0

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\System32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\System32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\System32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.0.88.77
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\System32\wmpdxm.dll 9.0.0.2980
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (55 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
AOLacsd.exe
avgamsvr.exe
avgupsvc.exe
avgemc.exe
gearsec.exe
NAVAPSVC.EXE
SAVSCAN.EXE
svchost.exe
lxcgcoms.exe
svchost.exe
explorer.exe
jusched.exe
hpsysdrv.exe
hkcmd.exe
kbd.exe
iTunesHelper.exe
CCAPP.EXE
ALCXMNTR.EXE
dslstat.exe
dslagent.exe
fts.exe
AOLDial.exe
qttask.exe
avgcc.exe
aolsoftware.exe
wuauclt.exe
iPodService.exe
lxcgmon.exe
ezprint.exe
waol.exe
msnmsgr.exe
aoltray.exe
companion.exe
wmiprvse.exe
AOLSP Scheduler.exe
aolsoftware.exe
shellmon.exe
aoltpspd.exe
NAVW32.EXE
ptools12.exe
BPSSI1.exe

Startup Programs
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
hpsysdrv c:\windows\system\hpsysdrv.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
KBD C:\HP\KBD\KBD.EXE
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer VTTimer.exe
ccApp "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
PS2 C:\WINDOWS\system32\ps2.exe
AlcxMonitor ALCXMNTR.EXE
DSLSTATEXE C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
DSLAGENTEXE C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
%FP%Friendly fts.exe "C:\Program Files\VoyagerTest\fts.exe"
regcmdcons c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
AVG7_CC C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe
HostManager C:\Program Files\Common Files\AOL\1156623024\ee\AOLSoftware.exe
LXCGCATS rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCGtime.dll,_RunDLLEntry@16
lxcgmon.exe "C:\Program Files\Lexmark 2300 Series\lxcgmon.exe"
EzPrint "C:\Program Files\Lexmark 2300 Series\ezprint.exe"
FaxCenterServer "C:\Program Files\Lexmark Fax Solutions\fm3032.exe" /s
IPHSend C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
desktop.ini Startup Group



Error Log.txt

llowing error occurred:
App: PowerTools for AOL
Module: LoadFolder
Description: Invalid object.
Number: 35610
Source: SSNodes
Version: 12.0.37



September 1, 2006 08:16 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadFolder
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



September 1, 2006 08:16 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadFolder
Description: Invalid object.
Number: 35610
Source: SSNodes
Version: 12.0.37



September 1, 2006 08:16 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadFolder
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



September 1, 2006 08:16 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadPowerPlaces
Description: Element not found
Number: 35601
Source: SSNodes
Version: 12.0.37




September 1, 2006 08:16 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadPowerPlaces
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37

[jeromy]

AOL 9.0 comes with it's own Grouped IMs funcationaility.
Can you make certain this option is not enabled.
PowerTools cannot enable PowerIM while this function is also enabled.

Go to Keyword: Filtering and Viewing
Make certain: Use Grouped IMs to display my IMs is *unchecked*
Click on "SAVE" if you made any changes.

Let me know if this solves your problem or not.

[jeromy]

Actually, if that didn't solve your problem, complete the following:

[Exit/close PowerTools before you perform these steps]

1. Click the Windows Start button, click Run, and enter: REGEDIT
2. Double click to expand the HKEY_CURRENT_USER folder.
3. Double click to expand Software, then expand BPS SoftWare.
4. Double click to expand PowerTools .
5. With the PowerTools 12 folder highlighted, look for:
PowerIM <-- delete that subfolder.
PowerIM Options <-- delete that subfolder.
PowerIMF2 <-- delete that subfolder.
6. Close the Registry Editor, and restart PowerTools.

-- Did that solve the PowerIM problem?

[elle]

grouped im's was off, have done the regedit bar for the powerimf2 which wasnt listed , problem still exists, am at a total loss with this problem, power im's come in ok but not going out, i still cant send a power im at all, its still comming through as an aol im with out the send buttons but with p/t's off im are ok, thankyou for all your help

[Chris S]

Hi Carole, I'm having the same problem as "elle" so I thought I'd just go ahead and include my BPS System Info in this post. I was tinkering with MS Speech Recognition earlier today, and then I started having PT problems. I've already disabled Speech Rec, dl'd a fresh copy of PT, re-installed it, (twice) made sure the box is checked to show Enhanced Power IM's, and tried to reset Power IM's many times. When I do that, it keeps telling me there's no IM to refresh, but there is. Also, my IM "command line" (Options, Send, Phrase, Locate, Available) is "un-hooked from the rest of the IM. It's showing up on the other side of the screen! LOL, wild, huh? I'll check back later to see if you've responded to this post. I was still expecting the PT Lounge to be active. LOL, silly me. Anyway, thanks in advance for your help. Chris

admin said:

Make sure you have enabled the PowerIM Window in the PowerTools Options:

1. Click the PT drill icon on the toolbar, then "Customize PowerTools", and then "General Preferences".

2. On the "General Prefs" tab, make sure the "Sen Instant Message Window" option is checked under "PowerTools Enhanced Windows".

If this doesn't solve your problem, please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[jeromy]

elle said:

grouped im's was off, have done the regedit bar for the powerimf2 which wasnt listed , problem still exists, am at a total loss with this problem, power im's come in ok but not going out, i still cant send a power im at all, its still comming through as an aol im with out the send buttons but with p/t's off im are ok, thankyou for all your help

elle/chris,

could both of you follow these steps:

Send an IM to yourself (this will allow me to see which window appears once you received the IMs)
Then take a Screen Shot of that window and email it to me: [e-mail]

To create a screen shot:
1. Make sure you can SEE what want to capture on your screen.
2. Press the PRINT SCRN key (next to the F12 key).
3. Open an email form, put your cursor in the body, RIGHT click and click PASTE.
4. When asked if you want to RESIZE, say NO.

[elle]

ok rocky have done what you requested, i took screen shot of both im's incoming and outgoing . you will notice the incoming one is ok, to send the im to myself coz theirs no send buttons available i used the enter button on k/board to send. many thanx for your help

[ktscarltt01]

Ok Rocky, I've sent the email with both screen shots as requested. Thanks for all your help! Chris

[jeromy]

For anyone reading this thread:

AOL UK made changes to the Send IM window.
PowerTools was unable to correctly enhance this window, this has been fixed with the release of PowerTools 12.0.38.

Upgrade at www.bpssoft.com.

*locking thread*