All gray IM window?

[Des]

All of a sudden tonight my IMs acting very bizarre. I just recently upgraded to AOL 9.0, Security Edition SE and PTs 12. Things were working normally then I switched to a different SN and tried to IM someone and a IM window opened that was totally dark gray, no windows in it at all, no way to IM out. If some one IMs me the PTs Power IM catches it and I can IM back. The oddest thing is that it's happening on some SNs and not on others. I think I see real quickly in the corner some sort of window popping in as I sign on to the SN for the first time, and it says something about configuring the PTs IM window?

Any suggestions or ideas what to do?

Please help!

Thanks!

[Carole]

Please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[Des]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2069

Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 16 bits per pixel (High Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 66 % used
Total Physical Memory - 261 MB
Free Physical Memory - 88.572 MB
C:\ - 10086 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Norton Last Scandisk - 9 days ago
Norton Last Defrag - 9 days ago
Windows Temp Directory Contains 43 files.

Versions:
--------------Applications-------------------

Windows 5.0.2195
Internet Explorer 6.0.2800
America Online 9.0.4184.5331 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 10.1.0.65
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINNT\system32\MSVBVM60.dll 6.0.96.90
C:\WINNT\system32\OLEAut32.dll 2.40.4522.0
C:\WINNT\system32\OLEPro32.dll 5.0.4522.0
C:\WINNT\system32\AsycFilt.dll 2.40.4522.0
C:\WINNT\system32\stdOLE2.tlb 2.40.4522.0
C:\WINNT\system32\MSVCRT.dll 6.1.9844.0
C:\WINNT\system32\MSVCRT40.dll 4.2000.0.6201
C:\WINNT\system32\RICHED32.dll 5.0.2134.1

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINNT\system32\VB5DB.dll 6.0.81.69
C:\WINNT\system32\VBAJet32.dll 6.0.1.9431
C:\WINNT\system32\EXPSRV.dll 6.0.72.9589
C:\WINNT\system32\MSRD2X35.dll 3.51.623.0
C:\WINNT\system32\MSREPL35.dll 3.51.2404.0
C:\WINNT\system32\MSJet35.dll 3.51.2723.0
C:\WINNT\system32\MSJTer35.dll 3.51.623.0
C:\WINNT\system32\MSJInt35.dll 3.51.623.0
C:\WINNT\system32\MSVCIRT.dll 6.1.8637.0

--------------DW Runtime Files-------------------

C:\WINNT\system32\Dwsbc36.ocx 7.0.0.2
C:\WINNT\system32\Dwshk36.ocx 7.1.0.4
C:\WINNT\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINNT\system32\ActBar2.ocx 2.5.0.102
C:\WINNT\system32\Vsflex7d.ocx 7.0.0.78
C:\WINNT\system32\Vsflex7d.ocx 7.0.0.78
C:\WINNT\system32\BlueBtn.ocx 1.0.0.44
C:\WINNT\system32\BPSTer2.ocx 2.0.0.25
C:\WINNT\system32\BPSInj36.dll 1.23.0.10
C:\WINNT\system32\DCal.dll 1.4.4.5
C:\WINNT\system32\Richtx32.ocx 6.0.88.4
C:\WINNT\System32\MSCOMCTL.OCX 6.1.95.45
C:\WINNT\system32\ssscrl30.ocx 3.0.2.5
C:\WINNT\system32\sstabs2.ocx 2.0.3.5
C:\WINNT\system32\ssa3d30.ocx 3.0.2.3
C:\WINNT\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINNT\System32\wmpdxm.dll 9.0.0.2980
C:\WINNT\system32\XceedZip.dll 4.0.3.13
C:\WINNT\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (46 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
SNDSrvc.exe
SPBBCSvc.exe
ccSetMgr.exe
ccEvtMgr.exe
spoolsv.exe
AOLAcsd.exe
aoltsmon.exe
ALUSchedulerSvc
aoltpspd.exe
blackd.exe
DKService.exe
svchost.exe
AppServices.exe
navapsvc.exe
NPFMntor.exe
nvsvc32.exe
regsvc.exe
MSTask.exe
nopdb.exe
stisvc.exe
symlcsvc.exe
wanmpsvc.exe
WinMgmt.exe
mspmspsv.exe
svchost.exe
svchost.exe
Explorer.EXE
devldr32.exe
point32.exe
ccApp.exe
AOLDial.exe
blackice.exe
SYSDOC32.EXE
aolsoftware.exe
ptools12.exe
WAOL.EXE
shellmon.exe
BPSSI1.exe

Startup Programs
Synchronization Manager mobsync.exe /logon
POINTER C:\Program Files\Microsoft Hardware\Mouse\point32.exe
SSC_UserPrompt C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
IPHSend C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe



Error Log.txt

not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 27, 2006 02:30 PM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 28, 2006 07:07 PM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 29, 2006 12:34 AM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 29, 2006 12:36 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37




August 29, 2006 01:07 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 29, 2006 01:19 AM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



August 29, 2006 01:28 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



August 29, 2006 08:33 AM
The following error occurred:
App: PowerTools for AOL
Module: BuildFavoritesMenu
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37

[jeromy]

Could you take a screen shot of the PowerIM window when it is grayed out?

Here are the necessary directions to take and email a screen shot:

To create a screen shot:
1. Make sure you can SEE what want to capture on your screen.
2. Press the PRINT SCRN key (next to the F12 key).
3. Open an email form, put your cursor in the body, RIGHT click and click PASTE.
4. When asked if you want to RESIZE, say NO.
5. Address the email to [e-mail] and click on Send Now.

[Des]

sorry it took me so long to get back to you.

It seems to have been an AOL issue, not a PTs one. I ended up reinstalling AOL. The AOL tech seemed to think PTs was corrupting AOL's files... but I'm more apt to think it works the other way.

Thank you all for your attention and willingness to help.

[Carole]

Glad your issue was resolved, and thanks for letting us know and

- locking -