AOL UPdates and glitches Revision 4156.5032

[mldybkewl]

AOL has recently updated their product to Revision 4156.5032, AOL 9.0 Optimized SE, this has created problems with bringing up a new IM. Power tools 12.37 editions Pro

The Power tools toolbar at the bottom, with Options, send etc on it loads to the upper left hand side of the New IM. This does not effect sending or anything and once the IM is sent it goes back to its proper place. But this is annoying. Please advise if you will be doing a new update to power tools 12.37s.... Thanks in Advance.

[missgreeneyez898]

I am having the same issues with my ims...

[jeromy]

You previously wrote:

º I am having the same issues with my ims...

Are you also using the same build of AOL, 9.0.4156.5032?

[jeromy]

You previously wrote:

º The Power tools toolbar at the bottom, with Options, send etc on it loads to the upper
º left hand side of the New IM. This does not effect sending or anything and once the
º IM is sent it goes back to its proper place. But this is annoying. Please advise if you
º will be doing a new update to power tools 12.37s....

Is your initial installation of AOL from a CD or did you download it? I'm using build: 9.0.4184.5326 and I'm not having any issues with the PowerIM window. I installed from Keyword: UPGRADE.

Could you also email me a screen shot of your PowerIM window.

To create a screen shot:
1. Make sure you can SEE what want to capture on your screen.
2. Press the PRINT SCRN key (next to the F12 key).
3. Open an email form, put your cursor in the body, RIGHT click and click PASTE.
4. When asked if you want to RESIZE, say NO.
5. Address the email to [e-mail] and click on Send Now.

[Markus]

the same issue with AOL, 9.0.4156.5031

[Laura]

since the last aol update i have problems with my powertools 12x closing unexpectedly , usually logd as app hangup. and powertools unloads parts of itself usually over advertisements. happens 3 or 4 times while im online and in order to get powertools to fully reload i have to restart my computer or it partially loads then locks up

[BPSTBear]

Laura said:

since the last aol update i have problems with my powertools 12x closing unexpectedly , usually logd as app hangup. and powertools unloads parts of itself usually over advertisements. happens 3 or 4 times while im online and in order to get powertools to fully reload i have to restart my computer or it partially loads then locks up

For everyone on this board, please try and open your own thread so we don't get confused with everyones messages in the same threads.....thank you

Laura,

Please post a System Information to this post.......the directions are as follows:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "New Thread" button in the appropriate board, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.
Thank You.

BPS TBear :-)

[Kacey]

I am also using version 4156.5032 and having the same issues with the power IM window. It was since they updated something on my aol the other day.

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 2188

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 80 % used
Total Physical Memory - 515 MB
Free Physical Memory - 101.692 MB
C:\ - 57792 MB free
D:\ - 3485 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 4 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4156.5032 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (53 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
CCPROXY.EXE
SNDSrvc.exe
SPBBCSvc.exe
symlcsvc.exe
spoolsv.exe
explorer.exe
hkcmd.exe
igfxpers.exe
hpwuSchd2.exe
realsched.exe
AOLDial.exe
aolsoftware.exe
CCAPP.EXE
jusched.exe
ctfmon.exe
PlaxoHelper.exe
Updates from HP.exe
AOLSP Scheduler.exe
AOLacsd.exe
AluSchedulerSvc.exe
gearsec.exe
MDM.EXE
NAVAPSVC.EXE
wdfmgr.exe
wmiprvse.exe
alg.exe
NSCSRVCE.EXE
SOUNDMAN.EXE
ALCMTR.EXE
ALCWZRD.EXE
ptools12.exe
waol.exe
shellmon.exe
aoltpspd.exe
hpsysdrv.exe
iTunesHelper.exe
iPodService.exe
msmsgs.exe
BPSSI1.exe

Startup Programs
High Definition Audio Property Page Shortcut HDAShCut.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
HPHUPD08 c:\Program Files\HP\Digital Imaging\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\hphupd08.exe
PCDrProfiler
HPBootOp "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
HP Software Update C:\Program Files\HP\HP Software Update\HPwuSchd2.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
HostManager C:\Program Files\Common Files\AOL\1142814989\ee\AOLSoftware.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
IPHSend C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
desktop.ini Startup Group



Error Log.txt

egistered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



July 28, 2006 11:04 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



July 29, 2006 11:02 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



July 30, 2006 09:13 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



August 1, 2006 12:13 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37




August 2, 2006 12:29 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



August 2, 2006 03:18 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



August 3, 2006 01:27 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37



August 4, 2006 01:23 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Automation error
Library not registered.
Number: -2147319779
Source: BPSPowerTools120
Version: 12.0.37

[Markus]

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1766

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 20 % used
Total Physical Memory - 2096 MB
Free Physical Memory - 1661,808 MB
C:\ - 269253 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 4 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4156.5031 US
AIM 9.0.4156.5031 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Programme\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (44 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
avgamsvr.exe
avgupsvc.exe
WLanNetService.exe
MDM.EXE
wdfmgr.exe
wanmpsvc.exe
alg.exe
ati2evxx.exe
explorer.exe
wmiprvse.exe
avgcc.exe
RTHDCPL.exe
WLanGUI.exe
qttask.exe
AOLSP Scheduler.exe
aolsoftware.exe
daemon.exe
winampa.exe
ctfmon.exe
NMBgMonitor.exe
SMSMngr.exe
IHKiller.exe
svchost.exe
iexplore.exe
ptools12.exe
waol.exe
shellmon.exe
aoltpspd.exe
BPSSI1.exe

Startup Programs
AVG7_CC C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
RTHDCPL RTHDCPL.EXE
SkyTel SkyTel.EXE
Alcmtr ALCMTR.EXE
AVMWlanClient C:\Programme\avmwlanstick\wlangui.exe
AOLDialer C:\Programme\Gemeinsame Dateien\AOL\ACS\AOLDial.exe
RealTray C:\Programme\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
QuickTime Task "C:\Programme\QuickTime\qttask.exe" -atboottime
AOL Spyware Protection "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
HostManager C:\Programme\Gemeinsame Dateien\AOL\1154026210\ee\AOLSoftware.exe
IPHSend C:\Programme\Gemeinsame Dateien\AOL\IPHSend\IPHSend.exe
DAEMON Tools "C:\Programme\DAEMON Tools\daemon.exe" -lang 1033
NeroFilterCheck C:\Programme\Gemeinsame Dateien\Ahead\Lib\NeroCheck.exe
WinampAgent C:\Programme\Winamp\winampa.exe
desktop.ini Startup Group



Error Log.txt

LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



Juli 28, 2006 10:07 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



Juli 29, 2006 07:50 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37



Juli 30, 2006 03:39 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37



Juli 31, 2006 08:43 PM
The following error occurred:
App: PowerTools for AOL
Module: ChangeFont
Description: Object doesn't support this property or method
Number: 438
Source: BPSPowerTools120
Version: 12.0.37




August 2, 2006 06:52 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37

[Kacey]

Ok.. I upgraded my aol to Revision 4184.5326 and the IMs are back to 'normal'. So dont know if that will help anyone else.. but it DID help me. One thing I found out tho is that you have to make sure and delete the old copy of aol (the 5032 version) cause PT will find THAT copy and use that... rather than the new one... and then your IMs will still be icky.

[jeromy]

I think the problem is revision 4156.5032/4156.5033 is AOL 9.0 Second Edition. This version has been replaced with AOL Security Edition. Second Edition has received numerous "patches" to incorperate the already built-in security features in Security Edition. Using the latest version of AOL from Keyword: UPGRADE ensures you have the most stable build of AOL.

I'd suggest that if anyone is having issues with the Send IM window or PowerIM window not loading correctly, that they look to see if they're using the latest AOL 9.0 Security Edition (at the time of this posting):

9.0.4184.5326

You previously wrote:

º One thing I found out tho is that you have to make sure and delete the old copy of aol
º (the 5032 version) cause PT will find THAT copy and use that... rather than the new
º one.

PowerTools automatically remembers the last AOL you used. You could have simply launched the NEW AOL, then launched PowerTools. This would have associated PowerTools to the new AOL installation.

[Markus]

but how can i download from germany the 9.0.4184.5326, because upgrade will give me only german version...

[jeromy]

Markus said:

but how can i download from germany the 9.0.4184.5326, because upgrade will give me only german version...

How were you able to download the AOL 9.0 US client the first time?

What about this website: about.aol.com/international_services

It looks as if I'm able to download from different countries.

[Markus]

different countries yes, but there is no download for us-aol..only page for new customers....

[jeromy]

what about this site:

free.aol.com/tryaolfree/cdt.adp?532446 ?