IM box is scattered on screeen

[Buster]

I have a problem that's unusual. When I try to send an IM, part of the IM box will be in the upper lef-hand portion of my screen..for example, the "send to" box will be separated from the IM, as well as all the other buttons associated with the IMs. The IMs work but it's more annoying than a problem..any help?

[Carole]

Please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[Buster]

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1844

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 19 % used
Total Physical Memory - 2097 MB
Free Physical Memory - 2097.15199902344 MB
C:\ - 134514 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 7 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5359 US
AIM 9.0.4184.5359 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 11.0.5721.5145
C:\WINDOWS\SYSTEM32\XceedZip.dll 5.1.5062.0
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (47 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
ati2evxx.exe
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
ati2evxx.exe
SVCHOST.EXE
SVCHOST.EXE
spoolsv.exe
EXPLORER.EXE
sunThreatEngine.exe
AOLacsd.exe
aoltsmon.exe
aoltpspd.exe
CTSVCCDA.EXE
IAANTmon.exe
UPS.EXE
vsmon.exe
wanmpsvc.exe
SpySweeper.exe
MsPMSPSv.exe
ScanningProcess.exe
ScanningProcess.exe
SunProtectionServer.exe
IAAnotif.exe
IntelMEM.exe
CTSysVol.exe
RUNDLL32.EXE
tfswctrl.exe
SMSystemAnalyzer.exe
zlclient.exe
LogitechDesktopMessenger.exe
GoogleToolbarNotifier.exe
CTFMON.EXE
ALG.EXE
Monitor.exe
mantispm.exe
ptools12.exe
waol.exe
shellmon.exe
BPSSI1.exe

Startup Programs
IAAnotif "C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe"
IntelMeM "C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe"
CTSysVol "C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe" /r
P17Helper Rundll32 P17.dll,P17Helper
dla C:\WINDOWS\system32\dla\tfswctrl.exe
SMSystemAnalyzer "C:\Program Files\iolo\System Mechanic 7\SMSystemAnalyzer.exe"
ZoneAlarm Client "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
DESKTOP.INI Startup Group



Error Log.txt

ith block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



February 22, 2007 03:24 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



February 24, 2007 08:40 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



February 25, 2007 08:36 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38



February 25, 2007 10:51 AM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38




February 25, 2007 02:15 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.38

[jeromy]

First try to delete the information for the Send IM window and allow PowerTools to recreate that data:

Exit PowerTools.
Click on START > Point to RUN > Type in REGEDiT and hit Enter.

Now double click on the following folders (double-click on "My Computer" if these folders aren't visible):

• HKEY_CURRENT_USER
  
• Software
  
• BPS SoftWare
  
• PowerTools 12
  

Right click on the folder named: Send an Instant Message and select "Delete"

Close the Registry Editor and launch PowerTools.

[Buster]

I tried what you suggested and that didn't solve it..any other possible solutions?

[jeromy]

What happens to the Send IM window if you disable PowerTools from enhancing it?

Click on the red PowerTools drill icon > Customize PowerTools > General Preferences. Under Enhancements, uncheck Send IM window.

Does the Send IM window appear normally now?

[Buster]

I unchecked the enhanced powerIM box and the now they appear normal. Now what needs to happen? I've tried reloading Powertools to no avail.

[jeromy]

While PowerTools is NOT enhancing the Send IM window:

Open the Send IM window.
Click on Window (from the top of your monitor) and select "Remember Window Size and Position".
Now, click on Window and select "Forget Window Size and Position".

Try to enable the enhancement.

What happens?

[Buster]

I followed those instructions and the IM box that was unenhanced failed to change into the enhanced version when I checked the box. I hope that what was supposed to happen. I tried to launch the IM again and the same recurring thing happens, The "send to" part is at the top of the screen and the buttons are separated also from the IM box...anything else I can try.

[jeromy]

This only happened on one particular build of AOL 9.0 (there are many), but I can't suggest that you download the latest because that is not compatible with PowerTools.

You'll probably want to use the Send IM window without PowerTools enhancement until more news is available about compatibility with AOL 9.0 VR (which stands for Vista Ready).