IM's not logging

[DonEugene]

Sometimes my IM logging feature does NOT log the chat of the person I am IMing with. Just mine.

AOL ver 9..PT ver 12.0.37

[Carole]

Could you please post your system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[Doneugene]

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1938

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 64 % used
Total Physical Memory - 523 MB
Free Physical Memory - 186.988 MB
C:\ - 89338 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 15 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7L.ocx 7.0.1.151
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (43 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
ati2evxx.exe
cisvc.exe
aoltpspd.exe
CTsvcCDA.EXE
AppServices.exe
svchost.exe
wdfmgr.exe
MsPMSPSv.exe
WZCBDLS.exe
ADService.exe
alg.exe
explorer.exe
ntvdm.exe
qttask.exe
LogiTray.exe
LVCOMSX.EXE
LogiTray.exe
aolsoftware.exe
QNPlus.exe
backWeb-8876480.exe
waol.exe
MSOFFICE.EXE
LowLight.exe
FxSvr2.exe
shellmon.exe
ptools12.exe
CIDAEMON.EXE
BPSSI1.exe

Startup Programs
UpdReg C:\WINDOWS\UpdReg.EXE
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
LogitechImageStudioTray C:\Program Files\Logitech\ImageStudio\LogiTray.exe
LogitechGalleryRepair C:\Program Files\Logitech\ImageStudio\ISStart.exe
LVCOMSX C:\WINDOWS\system32\LVCOMSX.EXE
LogitechVideoRepair C:\Program Files\Logitech\Video\ISStart.exe
LogitechVideoTray C:\Program Files\Logitech\Video\LogiTray.exe
HostManager C:\Program Files\Common Files\AOL\1140644896\ee\AOLSoftware.exe
DESKTOP.INI Startup Group



Error Log.txt


Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 24, 2006 06:56 AM
The following error occurred:
App: PowerTools for AOL
Module: Init
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: BPSPowerTools120
Version: 12.0.37



April 24, 2006 09:29 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Method '~' of object '~' failed
Number: -2147417848
Source: BPSPowerTools120
Version: 12.0.37



April 28, 2006 04:37 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37




May 4, 2006 10:49 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



May 4, 2006 11:09 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = '| aol''.
Number: 3075
Source: DAO.Database
Version: 12.0.37



May 4, 2006 11:09 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



May 4, 2006 01:05 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37



May 5, 2006 06:57 AM
The following error occurred:
App: PowerTools for AOL
Module: DisplayBody
Description: No current record.
Number: 3021
Source: DAO.Field
Version: 12.0.37

[DonEugene]

Are you going to give me anything on this? What is the problem with your not answering? Has your customer service taken a nose dive? I don't have to use Power Tools.

[jeromy]

How long ago did this problem start?

Have you installed/uninstalled anything?

Could you please try the following at a test:

1. Navigate to: C:\Program Files\PowerTools 12

2. Locate the "Tools" folder, right-click on this folder, Rename to "ToolsOLD"

3. Reinstall PowerTools.

NOTE: You won't have your customized toolbar for this test -- but please IM a few people to see if their portion of the text is visible with PowerIM Logging.

Thanks!

[DonEugene]

I will try your suggestion, but the validity will be in question since the problem is intermittent.

Thanks