wav pro manager causes PT to crash

[Freddy]

Hi there
at seemingly random times either me playing a wav or someone playing a wav to me PT will just close and i get the usual windows has encountered a problem an will shut, send error message and nothing happens , occasionally i can start PT again usually i have to shut AOL and start it again and sometimes i have to restart windows altogether
any ideas latest pt 12.0.37

[BPSTBear]

Freddy said:

Hi there
at seemingly random times either me playing a wav or someone playing a wav to me PT will just close and i get the usual windows has encountered a problem an will shut, send error message and nothing happens , occasionally i can start PT again usually i have to shut AOL and start it again and sometimes i have to restart windows altogether
any ideas latest pt 12.0.37

Can you please post a System Information so we may see if something may be causing this to happen? Does this only happen when you send wav, and are you able to hear the wav or do you just get the error? Do you know what the error is? Does this happen if you have just AOL launched and have PT closed, if you are not sure can you try that for mel. Thanks. Here are the directions on posting the System Info:

Please follow these directions to post the BPS System Information Report:

1. Click the Windows "Start" button.

2. Click on "All Programs" to get a list of all installed programs on your system.

3. Click on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.


BPS TBear :-)

[freddys mate]

:PFreddy have you tried re installing it properly. Right said fred

[jeromy]

at seemingly random times either me playing a wav or someone playing a wav to me PT will just close and i get the usual windows has encountered a problem an will shut, send error message and nothing happens , occasionally i can start PT again usually i have to shut AOL and start it again and sometimes i have to restart windows altogether
any ideas latest pt 12.0.37

The WavPro Manager uses components of the Windows Media Player to operate.
I'd also recommend making certain that your version of Windows is completely up to date.

1. Launch Internet Explorer
2. Click on TOOLS > Select "Windows Update"
3. Download any "Recommended" and "Critical" updates found.

[Freddy]

as for when it happens AOL and PT are running and it can crash from an IM or a room or when i start Wav Pro there's no given reason , it's only a fault as far as i can see with PT, i can use PT for hours without the Wav Pro but at anytime we play wavs it'll crash and it's not my computer i build them , i repair them and i fix them for people and it never before i got XP AOL9 and PT12

[jenny from the block]

:)Freddy i have never had this problem on my new lappy but used to crash all the time like yours so why is that and why don't PT help you?

[BPSTBear]

Freddy said:

as for when it happens AOL and PT are running and it can crash from an IM or a room or when i start Wav Pro there's no given reason , it's only a fault as far as i can see with PT, i can use PT for hours without the Wav Pro but at anytime we play wavs it'll crash and it's not my computer i build them , i repair them and i fix them for people and it never before i got XP AOL9 and PT12

Please post your System info so we can see if something is causing this to happen. And also please follow Rocky's post and check the updates, as it does have a lot to do with Media Player as he stated. Thanks. The system info will help us a lot to see if we can detect a problem in there.

BPS TBear

[freddy]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2281

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 41 % used
Total Physical Memory - 523 MB
Free Physical Memory - 304.752 MB
C:\ - 13211 MB free
E:\ - 479468 MB free
F:\ - 8778 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2800
America Online 9.0.4156.5014 gb
AIM 9.0.4156.5014 gb
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\System32\MSVBVM60.dll 6.0.92.37
C:\WINDOWS\System32\OLEAut32.dll 3.50.5016.0
C:\WINDOWS\System32\OLEPro32.dll 5.0.5014.0
C:\WINDOWS\System32\AsycFilt.dll 3.50.5014.0
C:\WINDOWS\System32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\System32\MSVCRT.dll 7.0.2600.1106
C:\WINDOWS\System32\MSVCRT40.dll 4.2000.0.6201
C:\WINDOWS\System32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\System32\VB5DB.dll 6.0.81.69
C:\WINDOWS\System32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\System32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\System32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\System32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\System32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\System32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\System32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\System32\MSVCIRT.dll 7.0.2600.0

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\System32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\System32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\System32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\System32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\System32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\System32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (28 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
ati2evxx.exe
explorer.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
svchost.exe
wdfmgr.exe
tbctray.exe
aoltray.exe
sgmain.exe
sgbhp.exe
ptools12.exe
waol.exe
shellmon.exe
aoltpspd.exe
NCLite.exe
BPSSI1.exe

Startup Programs
TraySantaCruz C:\WINDOWS\System32\tbctray.exe
desktop.ini Startup Group
SpywareGuard Startup Group



Error Log.txt

] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37



April 17, 2006 02:26 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 17, 2006 02:27 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37



April 17, 2006 02:27 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 17, 2006 02:28 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37




April 17, 2006 02:28 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 17, 2006 02:28 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37



April 17, 2006 02:28 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37

[BPSTBear]

Can you please see if this same thing happens when you just have AOL running without PT. Your System info, the part with the errors is showing AOL in it, so I want to see if this problem is because caused from PT or something with AOL.....And since wav's use Media Player, please make sure all your Windows updates are up to date, the critical ones that is. Please let us know what happens when you run AOL alone and use your wav's. Thank you.

BPS TBear :-)

[Freddy]

i'm sorry you don't quite seem to get the point i'm making PT works just fine and it'll play wavs but at any time and for no reason if i have wav pro open or closed and if i play a wav or someone plays a wav i have then PT will close AOL will still keep going but the windows are corrupt until i maximise and minimise them or fiddle a bit , i wont get booted off AOL it'll just crash PT nothing else does it i can use PT and AOL all day but when we start playing wavs it might be an 1 hour it might be 10 mins but PT shuts down , this is a week or so old install of Windows it's as update as it can be , i can play all sorts of music games and anything else you could imagine AOL7 and PT10 never crashed so i can't see it's hardware or drivers and nothing else i do crashes PT , and as for the frankly ridiculous question as to whether PT crashes when i only have AOL running i suggest you read the comments i have posted ...... PowerTools crashes when wavs are played ,,,,, it's not AOL
i have the newest Media Player newest AOL newest PT

[Carole]

Freddy said:

and as for the frankly ridiculous question as to whether PT crashes when i only have AOL running i suggest you read the comments i have posted ...... PowerTools crashes when wavs are played ,,,,, it's not AOL

We didn't miss your point, but you missed ours: We are not asking whether PT crashes when it's not loaded, we are asking whether there is any problem at all using wavs when running AOL alone, without PT.

PowerTools is an addon program -- this means it works only through another program (AOL). If there is any problem with that other program, chances are PowerTools will crash, even if the program that originally caused the problem doesn't. Similarly, the playing of Wavs is done through Windows Media Player -- if there is any problem with Windows Media Player, the program might crash.

Most times, when PT crashes, the problem is caused by other programs or settings on your computer. If this wasn't the case, every single PT user would be reporting the very same problem (in which case, it would be a bug that we could fix through a program update.) Since no other PT users is reporting having the problem you are experiencing, this is most likely a problem related to your system/AOL/programs/or settings.

We need to investigate in order to find out what exactly on your system could possibly be causing this problem. If you don't answer our questions and follow the steps we give you, then we cannot even try to help you.

this is a week or so old install of Windows it's as update as it can be

Contrary to popular belief, installing Windows doesn't mean you automatically have all the latest Windows updates, unless you actually ran Windows Update and downloaded/installed all available updates. Actually, I see in your system information that you have several outdated runtime system files, so your system is not up-to-date as can be.

So let's start with this:

• Please try to use AOL and play wavs within it without PowerTools for as long as it would normally take for the Wav problem to occur. Let us know your results.
  
• Please run Windows Update and at least download/install all "Recommended" and "Critical" updates.
  
• Try wavs in PowerTools again after you have installed all the Windows updates and restarted your system.
  
• If you are still experiencing problems, please tell us exactly which version/revision of Windows Media Player is currently installed on your system.

Thanks.

[freddy]

) fair enough sorry , yes i see your point wavs wont play without PT , if i have a spare week i'll get all the updates (still on dial up) but I can get the latest runtime files and it's the newest media player, i'll let you know after i do the runtimes then after i get the rest of the updates