im logs

[imwurthit]

with im logging on it only saves one or 2ims per session and buddy list messages is unchecked, i loaded lastest versionof pt and it workd for about 2 ims and then quit saving them again

[Carole]

Could you please post your system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

Thanks.

[imwurthit1]

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1562

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 720 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 72 % used
Total Physical Memory - 496 MB
Free Physical Memory - 137.552 MB
C:\ - 179732 MB free
D:\ - 1719 MB free
L:\ - 61145 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 39 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (49 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
PDVDServ.exe
zHotkey.exe
shwiconEM.exe
SOUNDMAN.EXE
ALCWZRD.EXE
McVSEscn.exe
mcagent.exe
WkUFind.exe
aolsoftware.exe
qttask.exe
AOLacsd.exe
hpwuSchd2.exe
aoltsmon.exe
hpqtra08.exe
msssrv.exe
aoltpspd.exe
nvsvc32.exe
PRISMXL.SYS
svchost.exe
wdfmgr.exe
AOLSP Scheduler.exe
aolsoftware.exe
hpqste08.exe
alg.exe
hprblog.exe
mcvsshld.exe
mcvsrte.exe
McShield.exe
msmsgs.exe
mcvsftsn.exe
waol.exe
shellmon.exe
ptools12.exe
wuauclt.exe
BPSSI1.exe

Startup Programs
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
RemoteControl "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
CHotkey zHotkey.exe
ShowWnd ShowWnd.exe
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
SoundMan SOUNDMAN.EXE
AlcWzrd ALCWZRD.EXE
Alcmtr ALCMTR.EXE
VirusScan Online "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
NvCplDaemon RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
nwiz nwiz.exe /install
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\McAgent.exe
VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
NvMediaCenter RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
Microsoft Works Update Detection C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
HostManager C:\Program Files\Common Files\AOL\1126372647\ee\AOLSoftware.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
KernelFaultCheck %systemroot%\system32\dumprep 0 -k
CleanUp C:\PROGRA~1\McAfee.com\Shared\mcappins.exe /v=3 /cleanup
desktop.ini Startup Group



Error Log.txt

t variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



March 17, 2006 01:02 PM
The following error occurred:
App: PowerTools for AOL
Module: ActiveBar2_ToolClick
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.37



March 17, 2006 01:22 PM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



March 17, 2006 01:40 PM
The following error occurred:
App: PowerTools for AOL
Module: ActiveBar2_ToolClick
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.37



March 17, 2006 02:08 PM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37




March 17, 2006 02:19 PM
The following error occurred:
App: PowerTools for AOL
Module: ActiveBar2_ToolClick
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.37



March 17, 2006 04:14 PM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



March 17, 2006 05:57 PM
The following error occurred:
App: PowerTools for AOL
Module: ActiveBar2_ToolClick
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.37

[jeromy]

March 17, 2006 05:57 PM
The following error occurred:
App: PowerTools for AOL
Module: ActiveBar2_ToolClick
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.37

Please follow these directions and let us know if the problem still occurs:

1. Click on START > on the right-side pane Select SEARCH
2. Search for *.LYT (you can copy and paste this)
3. Change the "Look In:" to search your C:\ drive
4. Click on "Search Now" button.
5. In the results column, right-click on any file located within: C:\Program Files\PowerTools 12\Tools
and select "Delete".

[imwurthit2]

it lets only a few be saved but doesnt save them all

[jeromy]

This sounds like a limitation of an unregistered version of PowerTools... have you registered PowerTools already?

[imwurthit3]

once i rebooted i think that fixedit

[jeromy]

Please let us know if you continue to have problems with this.