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Post by Joseph Ferraro on Feb 26, 2006 20:15:28 GMT -5
I am having a problem with PowerTools 12.37
When I open an IM conversation, or somebody IM's me, there is a long hesitation and then I get an error message the PowerTools has generated an error and must shut down, and it apologizes for the inconvenience.
I have tried everything, including reloading PowerTools.
Help!!
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Post by josephferraro on Feb 26, 2006 21:35:01 GMT -5
additional information: Once the crash occurs and both AOL and PowerTools are restarted, a blank bpstexteditor window comes up, when it is closed, it comes back every 30 seconds. The only way to get that to stop is to restart Windows (XP)
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Post by jeromy on Feb 27, 2006 0:15:22 GMT -5
additional information: Once the crash occurs and both AOL and PowerTools are restarted, a blank bpstexteditor window comes up, when it is closed, it comes back every 30 seconds. The only way to get that to stop is to restart Windows (XP) Search your computer for the BPSEditor.txt file, if it is found, delete that file. Here are necessary directions for searching in Windows XP: 1. Click on START > on the right-side pane Select SEARCH 2. Search for BPSEditor.txt (you can copy and paste this) 3. Change the "Look In:" to search your C:\ drive 4. Click on "Search Now" button. 5. In the results window, right-click on this file, select "Delete". |
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Post by josephferraro on Feb 28, 2006 0:26:58 GMT -5
This did not resolve the problem; I still get an error when I send an IM
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Post by jeromy on Feb 28, 2006 10:47:58 GMT -5
What is the EXACT wording of that error message?
Also, please post the BPS System Information Report.
Here are those directions:
Please follow these directions to post the BPS System Information Report:
1. Click on START, point to (All) Programs > BPS Software > BPS System Info.
2. Once the fields fill with text, click on the "Copy to Clipboard" button.
3. In your reply message board post, simply right-click and select "Paste"
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Post by josephferraro on Feb 28, 2006 13:41:58 GMT -5
Message is:
PowerTools 12 has encountered a problem and needs to close. We are sorry for the inconvience.
If you were in the middle of something, the information you were working on might be lost.
Please tell Microsoft about this problem.
We have created an error report you can send to us We will treat this report as confidential and anonymous
To see what the error report contains, click here.
===========================================
The top lines of the report say:
Error signature
AppName: ptools12.exe AppVer: 12.0.0.37 ModName: msvbvm60.dll
ModVer: 6.0.88.77 Offset: 000141ec
===========================
The BPS system info is not working
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Post by jeromy on Feb 28, 2006 20:27:01 GMT -5
PowerTools will only generate an error message like that for one of two reasons: 1. There are too many programs loading with Windows and one is conflicting with the operation of PowerTools. 2. There are too many files in the Windows TEMP folder. What happens when you try to open the BPS System Information Utility? Try reinstalling PowerTools to see if that will help you use the Utility. |
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Post by josephferraro on Mar 1, 2006 10:18:12 GMT -5
Temp files have been cleaned, no other applications running, and there have been no changes or additions to memory resident startup programs.
BPS Info
=========================================
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1672
Video:
Horizontal Resolution - 1440 pixels
Vertical Resolution - 900 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 59 % used
Total Physical Memory - 522 MB
Free Physical Memory - 211.468 MB
C:\ - 32103 MB free
E:\ - 22466 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 5.9.3702.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.88.77
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\america online powertools\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (76 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
InCDsrv.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
avgamsvr.exe
aoltpspd.exe
avgupsvc.exe
mdm.exe
nmsrvc.exe
retrorun.exe
wdsvc.exe
svchost.exe
WRSSSDK.exe
ati2evxx.exe
explorer.exe
wdfmgr.exe
WFXSVC.EXE
WFXMOD32.EXE
alg.exe
jusched.exe
svchost.exe
atiptaxx.exe
SynTPLpr.exe
SynTPEnh.exe
eabservr.exe
HP Wireless Assistant.exe
PicasaMediaDetector.exe
LVCOMSX.EXE
wmiprvse.exe
LogiTray.exe
WFXSNT40.EXE
InCD.exe
AOLDial.exe
AOLSP Scheduler.exe
iTunesHelper.exe
aolsoftware.exe
SpySweeper.exe
nmapp.exe
E_FATI9TA.EXE
avgcc.exe
iPodService.exe
WDBtnMgr.exe
LogitechDesktopMessenger.exe
ZinioDeliveryManager.exe
hpqwmi.exe
ctfmon.exe
msnmsgr.exe
ConsumerInputRewardedwithMyPoints,ConsumerInput.exe
ConsumerInputRewardedwithMyPoints,ConsumerInputUa.exe
TextAloudMP3.exe
HOTSYNC.EXE
hpohmr08.exe
FxSvr2.exe
hpotdd01.exe
easyclip6.exe
yProxy.exe
AOLSP Scheduler.exe
hpoevm08.exe
hposts08.exe
HPZipm12.exe
waol.exe
shellmon.exe
BPSSI1.exe
Startup Programs
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
ATIPTA C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Cpqset C:\Program Files\HPQ\Default Settings\cpqset.exe
eabconfg.cpl C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
hpWirelessAssistant "%ProgramFiles%\HPQ\HP Wireless Assistant\HP Wireless Assistant.exe"
Picasa Media Detector C:\picasa\PicasaMediaDetector.exe
LVCOMSX C:\WINDOWS\system32\LVCOMSX.EXE
LogitechVideoRepair C:\logitech\Video\ISStart.exe
LogitechVideoTray C:\logitech\Video\LogiTray.exe
WinFaxAppPortStarter wfxsnt40.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
InCD C:\nero\InCD\InCD.exe
ReminderApp
HostManager C:\Program Files\Common Files\AOL\1130349967\ee\AOLHostManager.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
AOL Spyware Protection "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
SpySweeper "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
nmapp "C:\Program Files\Pure Networks\Network Magic\nmapp.exe" -autorun -nosplash
\\Aluisa\EPSON PictureMate Deluxe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9TA.EXE /P33 "\\Aluisa\EPSON PictureMate Deluxe" /O6 "USB002" /M "PictureMate Deluxe"
AVG7_CC C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
WD Button Manager WDBtnMgr.exe
desktop.ini Startup Group
yProxy Startup Group
Error Log.txt
call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
February 26, 2006 04:05 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
February 26, 2006 04:49 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
February 26, 2006 08:42 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
February 27, 2006 11:09 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
February 28, 2006 09:52 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
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Post by jeromy on Mar 1, 2006 21:35:58 GMT -5
You actually do have a huge number of programs that are running:
Running Programs (76 total):
A large number of those should be disabled from loading with Windows.
Disable Unnecessary Programs
1. Click on START
2. Click on RUN
3. Type in MSCONFiG and hit Enter
4. Click over to the Startup tab
5. Remove the checkmarks next to the following items, when finished, hit Apply > OK and restart your computer.
SunJavaUpdateSched
UpdateManager
ATIPTA
LogitechVideoRepair
LogitechVideoTray
NeroFilterCheck
ReminderApp
HostManager
AOLDialer
AOL Spyware Protection
iTunesHelper
QuickTime Task
SpySweeper
nmapp
Having spyware programs run constantly is completely unnecessary and very resource intensive. As long as you practice safe web browsing and install Spyware free programs you'll be fine running a scan just once a week.
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