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Post by Tonya on Feb 18, 2006 22:01:35 GMT -5
PowerIM. issue. When I click on a name in my buddy list and attempt to im them. The Im is not loading completely. I have to max it in order to be able to type it in. After the person responds it loads to normal im. How do I fix this?
Thanks
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Post by Carole on Feb 19, 2006 0:27:30 GMT -5
Could you please post your system information following these steps:
1. Click the Windows "Start" button.
2. Click your mouse on "All Programs" to get a list of all installed programs on your system.
3. Click your mouse on the "BPS SoftWare" program group.
4. Click on "BPS System Info" and wait for the window to load completely.
5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)
6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.
Thanks.
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Post by Tim on Mar 12, 2006 14:04:43 GMT -5
I"m having the same issue but didn't see the resolution. PowerIM. issue. When I click on a name in my buddy list and attempt to im them. The Im is not loading completely. I have to max it in order to be able to type it in. After the person responds it loads to normal im. How do I fix this? Thanks |
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Post by Carole on Mar 13, 2006 3:23:03 GMT -5
I"m having the same issue but didn't see the resolution. In order to be able to help, we need you to post your BPS System Information, as explained in the post above yours. |
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Post by cokelover4sure on Mar 13, 2006 18:55:32 GMT -5
same problem here also i cant use myheadset to talk with powertools on.
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Post by cokelover4sure on Mar 13, 2006 18:59:07 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 2343
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 74 % used
Total Physical Memory - 458 MB
Free Physical Memory - 117.264 MB
C:\ - 104766 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 13 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5301 US
AIM 9.0.4184.5301 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\DWSHK36.OCX 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (54 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
ctfmon.exe
hpsysdrv.exe
kbd.exe
iTunesHelper.exe
VTTimer.exe
AGRSMMSG.exe
aolsoftware.exe
ALCXMNTR.EXE
MWSOEMON.EXE
jusched.exe
AOLDial.exe
AOLSP Scheduler.exe
oasclnt.exe
mcvsescn.exe
MpfTray.exe
realsched.exe
msnmsgr.exe
DesktopWeather.exe
msmsgs.exe
SightSpeed.exe
waol.exe
SSCEVT~1.EXE
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
aoltpspd.exe
McShield.exe
MDM.EXE
MpfService.exe
svchost.exe
wdfmgr.exe
shellmon.exe
wanmpsvc.exe
iPodService.exe
alg.exe
wmiprvse.exe
YPager.exe
AOLssc.exe
ptools12.exe
BPSSI1.exe
Startup Programs
hpsysdrv c:\windows\system\hpsysdrv.exe
KBD C:\HP\KBD\KBD.EXE
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer VTTimer.exe
AGRSMMSG AGRSMMSG.exe
PS2 C:\WINDOWS\system32\ps2.exe
HostManager C:\Program Files\Common Files\AOL\1128455587\ee\AOLSoftware.exe
AlcxMonitor ALCXMNTR.EXE
MyWebSearch Email Plugin C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
AOLSPScheduler C:\Program Files\Common Files\AOL\1128455587\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1128455587\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
desktop.ini Startup Group
MyWebSearch Email Plugin Startup Group
Error Log.txt
bounds
Number: 35600
Source: ListItems
Version: 12.0.37
March 7, 2006 10:49 AM
The following error occurred:
App: PowerTools for AOL
Module: PlayForward
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 9, 2006 10:49 PM
The following error occurred:
App: PowerTools for AOL
Module: PlayPlayList
Description: Index out of bounds
Number: 35600
Source: ListItems
Version: 12.0.37
March 10, 2006 04:24 PM
The following error occurred:
App: PowerTools for AOL
Module: IsLoaded
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: BPSPowerTools120
Version: 12.0.37
March 10, 2006 06:27 PM
The following error occurred:
App: PowerTools for AOL
Module: Form_Unload
Description: Subscript out of range
Number: 9
Source: BPSPowerTools120
Version: 12.0.37
March 10, 2006 06:27 PM
The following error occurred:
App: PowerTools for AOL
Module: ExitPowerTools
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: BPSPowerTools120
Version: 12.0.37
March 11, 2006 04:30 PM
The following error occurred:
App: PowerTools for AOL
Module: PicView1_MouseUp
Description: Overflow
Number: 6
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 06:54 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 07:41 PM
The following error occurred:
App: PowerTools for AOL
Module: PicView1_MouseUp
Description: Overflow
Number: 6
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 11:01 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
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Post by Tim on Mar 14, 2006 12:10:47 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 2343
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 81 % used
Total Physical Memory - 392 MB
Free Physical Memory - 72.32 MB
C:\ - 45193 MB free
D:\ - 2037 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 45 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4156.5021 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (69 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
ccSetMgr.exe
ccEvtMgr.exe
CCPROXY.EXE
SNDSrvc.exe
SPBBCSvc.exe
symlcsvc.exe
spoolsv.exe
AOLacsd.exe
MDM.EXE
NAVAPSVC.EXE
svchost.exe
wdfmgr.exe
symwsc.exe
jusched.exe
hpsysdrv.exe
AGRSMMSG.exe
kbd.exe
realsched.exe
iTunesHelper.exe
ccApp.exe
issch.exe
qttask.exe
AOLDial.exe
msmsgs.exe
DVD43_Tray.exe
mm_tray.exe
hpztsb04.exe
hphmon03.exe
Hpi_monitor.exe
hpgs2wnd.exe
ALCXMNTR.EXE
hpgs2wnf.exe
AirPlusCFG.exe
WZCSLDR2.exe
aolsoftware.exe
ctfmon.exe
iPodService.exe
mim.exe
ZDWlan.exe
alg.exe
MMDiag.exe
hphipm09.exe
NSCSRVCE.EXE
AOLSP Scheduler.exe
wmiprvse.exe
aolsoftware.exe
ptools12.exe
waol.exe
shellmon.exe
aoltpspd.exe
IEXPLORE.EXE
IEXPLORE.EXE
IEXPLORE.EXE
YPager.exe
IEXPLORE.EXE
BPSSI1.exe
Startup Programs
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
hpsysdrv c:\windows\system\hpsysdrv.exe
AGRSMMSG AGRSMMSG.exe
KBD C:\HP\KBD\KBD.EXE
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
PS2 C:\WINDOWS\system32\ps2.exe
LSBWatcher c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
dvd43 C:\Program Files\dvd43\dvd43_tray.exe
MMTray "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
AutoTBar c:\Program Files\HP\Digital Imaging\bin\AUTOTBAR.EXE
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
HPHmon03 C:\WINDOWS\system32\hphmon03.exe
CXMon "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
Share-to-Web Namespace Daemon C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
KernelFaultCheck %systemroot%\system32\dumprep 0 -k
AlcxMonitor ALCXMNTR.EXE
D-Link AirPlus XtremeG C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
ANIWZCS2Service C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
HostManager C:\Program Files\Common Files\AOL\1127546940\ee\AOLSoftware.exe
desktop.ini Startup Group
Error Log.txt
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
January 21, 2006 01:31 AM
The following error occurred:
App: PowerTools for AOL
Module: ListView1_MouseUp
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
January 21, 2006 11:34 AM
The following error occurred:
App: PowerTools for AOL
Module: SpellCheck
Description: CheckText not allowed from within an event
Number: 32365
Source: Vspell32
Version: 12.0.37
January 26, 2006 10:08 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
January 27, 2006 05:53 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37
February 26, 2006 01:52 AM
The following error occurred:
App: PowerTools for AOL
Module: AppendReplyIE
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 11, 2006 12:04 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
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Post by Carole on Mar 14, 2006 13:32:05 GMT -5
cokelover4sure, Running Programs (54 total): [System Process] MWSOEMON.EXE Startup Programs MyWebSearch Email Plugin Startup Group You have the MyWebSearch plugin installed on your system, which is a spyware program known to cause trouble with the proper functioning of other programs. You can uninstall MyWeSearch from the Windows Control Panel's "Add/Remove Programs". Once uninstalled, please reboot your system. To both cokelover4sure and Tim, I would also advise that you download and install Ad-Aware SE Personal, which is an excellent free antispyware program. Once installed, update the Ad-Aware database to the latest version, and then run a full scan. You also have a very large number of programs running automatically at Windows startup. Many of those programs are unnecessary and may be causing problems. Please follow the steps in this thread to remove unnecessary startup programs. If you are still experiencing problems after following these steps, please post your updated system information. |
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Post by jeromy on Mar 15, 2006 21:23:16 GMT -5
TIM ---
From your System Information Report I can see that you have a large number of unnecessary programs loading with Windows. This may or may not be causing problems with PowerTools, but also drains your system of valuable performance.
I'd suggest disabling the items that aren't needed and see if the problem continues. If you are still having issues getting PowerTools to load, please reply with the exact error message you're receiving (or please let me know which part of the loading process PowerTools stalls at).
Disable Unnecessary Programs
1. Click on START
2. Click on RUN
3. Type in MSCONFiG and hit Enter
4. Click over to the Startup tab
5. Remove the checkmarks next to the following items, when finished, hit Apply > OK and restart your computer.
SunJavaUpdateSched
TkBellExe
iTunesHelper
ISUSPM
ISUSScheduler
QuickTime Task
AOLDialer [Do not disable if you use a dial-up (modem) connection]
Pure Networks Port Magic
dvd43
MMTray
MimBoot
CXMon
Share-to-Web Namespace Daemon
KernelFaultCheck
AlcxMonitor
HostManager
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Post by Tom on Mar 26, 2006 19:36:57 GMT -5
I just now started having this same problem--simply because I upgraded from 9.0 Optimized to 9.0 SE.
Nothing else about my system changed other than using the newer build of AOL.
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1657
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 61 % used
Total Physical Memory - 522 MB
Free Physical Memory - 199.504 MB
C:\ - 54982 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 3 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------
Running Programs (52 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
igfxtray.exe
hkcmd.exe
ybrwicon.exe
MotiveSB.exe
SOUNDMAN.EXE
SMLoader.exe
ccApp.exe
AOLDial.exe
ycommon.exe
AOLSP Scheduler.exe
cs.exe
ctfmon.exe
Keyboard.exe
SYSDOC32.EXE
mpbtn.exe
AOLHostManager.exe
AOLServiceHost.exe
AOLacsd.exe
aoltsmon.exe
aoltpspd.exe
ccSetMgr.exe
navapsvc.exe
NPFMntor.exe
NPROTECT.EXE
SNDSrvc.exe
SPBBCSvc.exe
NOPDB.exe
symlcsvc.exe
wanmpsvc.exe
ccEvtMgr.exe
wmiprvse.exe
alg.exe
ccApp.exe
NSCSRVCE.EXE
ptools12.exe
waol.exe
shellmon.exe
BPSSI1.exe
Startup Programs
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
YBrowser C:\Program Files\Yahoo!\browser\ybrwicon.exe
Motive SmartBridge C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
SoundMan SOUNDMAN.EXE
SMSI Loader C:\Program Files\Common Files\Smith Micro Shared\Fax\SMLoader.exe /PRNDRV
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
HostManager C:\Program Files\Common Files\AOL\1143414253\EE\AOLHostManager.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
AOL Spyware Protection "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
desktop.ini Startup Group
Norton System Doctor Startup Group
Norton SystemWorks Startup Group
Error Log.txt
em
Version: 12.0.37
March 9, 2006 12:12 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37
March 11, 2006 06:44 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37
March 12, 2006 12:22 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 14, 2006 05:06 PM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37
March 19, 2006 04:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
March 21, 2006 07:53 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37
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Post by jeromy on Mar 26, 2006 22:50:06 GMT -5
I just now started having this same problem--simply because I upgraded from 9.0 Optimized to 9.0 SE. Nothing else about my system changed other than using the newer build of AOL. On AOL visit Keyword: Filtering and Viewing SettingsOnce here, uncheck "Use Grouped IMs to display my IMs" and click on OK. Does that solve your PowerIM problem? If not, what happens when you receive an Instant Message? |
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Post by Tom on Mar 26, 2006 23:20:32 GMT -5
When I do that, and then go to send an IM, I get a message window that says "Enabling Power IM Features" which then opens that Filter Setting window and turns off the Group IM setting.
I have no problem receiving IM's. Whenever anyone sneds me one, it opens normally without problems.
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Post by Tom on Mar 27, 2006 4:02:42 GMT -5
Added info: The problem does not seem to be with PT but with AOL. I tried using AOLwithout loading PT and the Send IM window still won't open properly.
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Post by Tom on Mar 27, 2006 4:50:52 GMT -5
FYI AOL fixed the problem. Apparently it has something to do with the artwork database. Clearing and restoring it seems to have fixed the IM window problem
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Post by Carole on Mar 27, 2006 11:44:28 GMT -5
FYI AOL fixed the problem. Apparently it has something to do with the artwork database. Clearing and restoring it seems to have fixed the IM window problem Thank you very much for posting back and letting us know what the problem was  |
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