Moving to new chatroom

[DonEugene3]

when I move from one chat room to another I can't seem to get there in one piece....the room name may change and I may see the new chat from the new room, but the room list stays for the room I just left. I have to first exit a room and then enter the next room. I know you are not doing a full support any more, but what ever you might offer would be appreciated. I HAVE reloaded PT, which is 12.0.38 with AOL 9, Opt...ver 4148.5129.

I cannot find the system info that you usually like to see..there is no Info button in my BPS folder...don't know where it is.

[jeromy]

What do you mean by "room list stays the same for the room I just left"?

Are you saying the "People Here" listing doesn't change?

To access the utility:

Click on START > Point to Programs > BPS Software > BPS System Info
(OR while PowerTools is launched, click on HELP > BPS System Info)

When the utility loads, click on the "Copy to Clipboard" button, in your reply post right-click > Select Paste.

[DonEugene3]

Ok..let me try this again. I am in a room. There is a room list. There is chat. I select another room. The chat changes to the chat of the room I just selected, but the list of names remains for the room I was in before selecting the new room. I have to get completely OUT of a room before selecting a new one.


BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1703

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 78 % used
Total Physical Memory - 523 MB
Free Physical Memory - 111.212 MB
C:\ - 84328 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 26 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5129 US
AIM 9.0.4148.5129 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.86
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 11.0.5721.5145
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (58 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ati2evxx.exe
svchost.exe
spoolsv.exe
scardsvr.exe
AOLacsd.exe
aoltsmon.exe
CTsvcCDA.EXE
svchost.exe
aoltpspd.exe
ViewpointService.exe
wanmpsvc.exe
MsPMSPSv.exe
alg.exe
ctfmon.exe
ntvdm.exe
SM1bg.exe
LVCOMSX.EXE
aolsoftware.exe
AOLSP Scheduler.exe
jusched.exe
DrgToDsc.exe
qttask.exe
LogiTray.exe
AirPlusCFG.exe
BCMSMMSG.exe
WZCSLDR2.exe
CLI.exe
SearchProtection.exe
YahooMessenger.exe
msmsgs.exe
LocationFinder.exe
MFNTCTL.EXE
CineTray.exe
WZQKPICK.EXE
RMP2.exe
FxSvr2.exe
ViewMgr.exe
CLI.exe
CLI.exe
waol.exe
shellmon.exe
ptools12.exe
KillAOLAds.exe
AcroRd32.exe
explorer.exe
BPSSI1.exe

Startup Programs
UpdReg C:\WINDOWS\UpdReg.EXE
SM1BG C:\WINDOWS\SM1BG.EXE
LVCOMSX C:\WINDOWS\system32\LVCOMSX.EXE
HostManager C:\Program Files\Common Files\AOL\1176942021\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
AOL Spyware Protection "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
SunJavaUpdateSched "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
sscRun C:\Program Files\Common Files\AOL\1176942021\ee\SSCRun.exe
RoxioDragToDisc "C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe"
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
MPFEXE C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
LogitechVideoTray C:\Program Files\Logitech\Video\LogiTray.exe
LogitechVideoRepair C:\Program Files\Logitech\Video\ISStart.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
diagent "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
D-Link AirPlus XtremeG C:\Program Files\D-Link\AirPlus XtremeG\AirPlusCFG.exe
BCMSMMSG BCMSMMSG.exe
ATICCC "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
AOLSPScheduler C:\Program Files\Common Files\AOL\1176942021\ee\services\safetyCore\ver210_5_4_1\AOLSP Scheduler.exe
ANIWZCS2Service C:\Program Files\ANI\ANIWZCS2 Service\WZCSLDR2.exe
desktop.ini Startup Group
RMP2 Startup Group



Error Log.txt

r AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:16 PM
The following error occurred:
App: PowerTools for AOL
Module: ProcessOutgoingChat
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:16 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:16 PM
The following error occurred:
App: PowerTools for AOL
Module: ProcessOutgoingChat
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:16 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38




August 3, 2007 06:18 PM
The following error occurred:
App: PowerTools for AOL
Module: ProcessOutgoingChat
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:18 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:22 PM
The following error occurred:
App: PowerTools for AOL
Module: ProcessOutgoingChat
Description: Invalid Tools collection index
Number: 2006
Source: ActiveBar2 Class
Version: 12.0.38



August 3, 2007 06:22 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Invalid Bands collection index
Number: 2007
Source: ActiveBar2 Class
Version: 12.0.38

[jeromy]

Exit PowerTools and follow these steps:

Search your computer for the following file type: *.LYT
Make certain you're searching the entire C:\ drive.
There should be three of these files located within the C:\Program Files\PowerTools 12\Tools folder.
Delete all three files.

Launch PowerTools.

Does the problem still exist?

If so, can you disable tthis "KillAOLAds.exe" program to see if that is causing a conflict with PowerTools?

[canicholson4]

I cannot even open my power tools program. Can anyone help me??

[Doneugene3]

Actually there were FIVE *.LYT files in that location.

ActBar120.lyt
ChatUS110.lyt
ToolBarUK121.lyt
ToolBarUS120.lyt
ToolBarUS1212.lyt

I will dump all five. If this does not fix it then I will try the Kill Ads program....that is possibly the culprit, but I hope not. It is a big help.

Thanks. Will let you know.

[DonEugene3]

Looks like you are correct about the Kill Ads program being the culprit. Too bad. However, it is just a minor inconvenience...far outweighed by it's benefit. Thanks for the help.

[jeromy]

No problem, I'm glad I could help.

[Chrissy]

Can someone please help me?

[jeromy]

Chrissy said:

Can someone please help me?

You'll need to do two things:

1. Start a new thread -- I'm closing this one, since the original author of this thread had is question answered.

2. Include what the problem is, so I can help you.

---
To start a new thread:
From the main BPS Software Help Forum website, click on PowerTools for AOL > Other PowerTools features.
On the large red bar, click on the "New Thread" icon on the right side.