Room Manager Problem

[userk3710]

The Room Manager feature doesn't work. When I try and enter using Room Manager only the regular AOL window pos up; the PT window never materializes and I have to hit Esc to close the PT Room Manager. The PT cahtroom never comes on; only the AOL chat room. This is a recent problem.

[jeromy]

BPS Software officially closed on 04/11/07 -- no further program updates will be made available. If AOL made changes to the chat rooms that make PowerChat inoperable an update will not be released.
With that being said, lets see if this is specific to your system:

Have you tried rebooting your computer?


Go ahead and post the BPS System Information Report. I'm curious to see which program versions you're using.

Directions to post the BPS System Information Report:[/u]

1. Click on START > Point to (All) Programs > BPS Software > BPS System Info.

2. Once this utility loads, and all fields fill with text, click on the "Copy to Clipboard" button.

3. In your reply message board post, simply Right-Click > Select "Paste"

[Kalthea]

I have reg numbers for power tools 12 but when I put them in there is a box displayed and says they are not the right reg numbers but I check with the ones that are listed on the web site page and they are correct .. can someone please help ..


Thanks
Kalthea

[kalthea]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1985

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 800 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 89 % used
Total Physical Memory - 515 MB
Free Physical Memory - 55.18 MB
C:\ - 23016 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 28 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5129 US
AIM 9.0.4148.5129 US
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\Mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 11.0.5721.5145
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (60 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
WLTRYSVC.EXE
BCMWLTRY.EXE
LEXBCES.EXE
spoolsv.exe
LEXPPS.EXE
AOLacsd.exe
avgamsvr.exe
avgupsvc.exe
avgemc.exe
NicConfigSvc.exe
svchost.exe
ViewpointService.exe
wanmpsvc.exe
explorer.exe
SynTPEnh.exe
hkcmd.exe
igfxpers.exe
stsystra.exe
WLTRAY.EXE
quickset.exe
DVDLauncher.exe
mm_tray.exe
realplay.exe
tfswctrl.exe
issch.exe
qttask.exe
avgcc.exe
aolsoftware.exe
jusched.exe
iTunesHelper.exe
netwaiting.exe
igfxsrvc.exe
msmsgs.exe
ctfmon.exe
DSAgnt.exe
aoltray.exe
MMDiag.exe
mim.exe
iPodService.exe
alg.exe
wmiprvse.exe
ViewMgr.exe
waol.exe
shellmon.exe
aolwbspd.exe
iexplore.exe
AolTbServer.exe
BPSSI1.exe

Startup Programs
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
SigmatelSysTrayApp stsystra.exe
Dell Wireless Manager UI C:\WINDOWS\system32\WLTRAY
Dell QuickSet C:\Program Files\Dell\QuickSet\quickset.exe
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
MMTray C:\PROGRA~1\MUSICM~1\MUSICM~3\mm_tray.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
dla C:\WINDOWS\system32\dla\tfswctrl.exe
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
AVG7_CC C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
NeroCheck C:\WINDOWS\system32\\NeroCheck.exe
HostManager C:\Program Files\Common Files\AOL\1168816106\ee\AOLSoftware.exe
SunJavaUpdateSched "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
2chkdsk rundll32.exe "C:\WINDOWS\system32\prsikdkb.dll",setvm
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
InfoData rundll32.exe "C:\WINDOWS\system32\jhfxkdre.dll",realset
desktop.ini Startup Group



Error Log.txt

10:22 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
An outgoing call cannot be made since the application is dispatching an input-synchronous call.
Number: -2147417843
Source: BPSPowerTools120
Version: 12.0.37



October 17, 2006 08:32 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



January 21, 2007 07:37 PM
The following error occurred:
App: PowerTools for AOL
Module: IsLoaded
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: BPSPowerTools120
Version: 12.0.37



February 4, 2007 09:24 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37




April 15, 2007 03:05 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



April 23, 2007 01:55 AM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



April 23, 2007 10:01 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



April 24, 2007 12:31 AM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37

[jeromy]

Kalthea said:

I have reg numbers for power tools 12 but when I put them in there is a box displayed and says they are not the right reg numbers but I check with the ones that are listed on the web site page and they are correct .. can someone please help .

Kalthea,

You need to start a your own new thread when posting here. Hijacking another users thread is unfair to the original author when trying to get support for their problem.

Next, are you still using the SAME AOL Account that the program was purchased with? Registration Numbers are tied to the Master Screen Name (this is the first name listed at Keyword: NAMES).

If you are using the same AOL Account, try typing in the Registration Number instead of pasting it. This has worked for others in the past.