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[bobby4u2]

Sorry IF This Is a Repete

I'M Not Sure but this Problem may be with AOL I Was Told AOL Has 38 Viruses With in AOL. Here Is A BPS SysInfo



Please Help Me Out Here


BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1547

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 16 bits per pixel (High Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 70 % used
Total Physical Memory - 515 MB
Free Physical Memory - 153.52 MB
C:\ - 78307 MB free
D:\ - 1917 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 134 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4148.5123 US
AIM 9.0.4148.5123 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\America Online 9.0\download\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (63 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCPROXY.EXE
CCSETMGR.EXE
ISSVC.exe
SNDSrvc.exe
SPBBCSvc.exe
CCEVTMGR.EXE
spoolsv.exe
acsd.exe
AluSchedulerSvc.exe
MDM.EXE
NAVAPSVC.EXE
snmp.exe
explorer.exe
WRSSSDK.exe
hkcmd.exe
hpztsb10.exe
CCAPP.EXE
SpySweeper.exe
jusched.exe
hpwuSchd2.exe
hphmon06.exe
qttask.exe
aolsoftware.exe
ViewMgr.exe
AskDS.exe
msmsgs.exe
Weather.exe
symlcsvc.exe
wdfmgr.exe
wanmpsvc.exe
SymWSC.exe
msnmsgr.exe
ctfmon.exe
YPager.exe
PlaxoHelper.exe
alg.exe
aoltray.exe
hpqtra08.exe
Updates from HP.exe
WindowsSearch.exe
WindowsSearchIndexer.exe
KBD.exe
ALCXMNTR.EXE
hpsysdrv.exe
realsched.exe
waol.exe
shellmon.exe
aolwbspd.exe
companion.exe
ptools12.exe
BPSSI1.exe

Startup Programs
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
HPBootOp "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe" /run
LSBWatcher c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
SpySweeper "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
HPHmon06 C:\WINDOWS\system32\hphmon06.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HostManager C:\Program Files\Common Files\AOL\1143747494\ee\AOLSoftware.exe
ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
AskDS C:\Program Files\Ask\Ask Desktop Search\AskDS.exe -s
desktop.ini Startup Group



Error Log.txt

r AOL
Module: LoadFolder
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 28, 2006 12:16 AM
The following error occurred:
App: PowerTools for AOL
Module: VerifyFolders
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 28, 2006 12:16 AM
The following error occurred:
App: PowerTools for AOL
Module: LoadIEFavorites
Description: Element not found
Number: 35601
Source: SSNodes
Version: 12.0.37



April 28, 2006 12:16 AM
The following error occurred:
App: PowerTools for AOL
Module: LoadIEFavorites
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 28, 2006 09:45 AM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFrequents
Description: File not found
Number: 53
Source: BPSPowerTools120
Version: 12.0.37




April 29, 2006 01:19 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



May 2, 2006 09:37 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



May 2, 2006 09:42 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
System call failed.
Number: -2147417856
Source: BPSPowerTools120
Version: 12.0.37



May 4, 2006 12:33 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37

[Carole]

bobby4u2 said:

Sorry IF This Is a Repete

I'M Not Sure but this Problem may be with AOL I Was Told AOL Has 38 Viruses With in AOL. Here Is A BPS SysInfo

This problem has already been discussed at length in this thread, where you already posted a message mentioning the problem was also occuring without PowerTools loaded.

This indicates that the problem is not caused by PowerTools, and is therefore out of our support bounderies. You may however want to review the discussion posted there to see what has already helped other customers.

Locking this thread.