freezes with PowerTools

[gronn2]

When I am in a chat room with PowerTools activated I frequently have freeze-ups and have to end PT and AOL. When I don't have PT activated it doesn't freeze at all. What is my problem?

[jeromy]

Could you please post the BPS System Information Report?
This will provide us with the necessary directions to solve your problem quickly.


Please follow these directions to post the BPS System Information Report:

1. Click on START, point to (All) Programs > BPS Software > BPS System Info.

2. Once the fields fill with text, click on the "Copy to Clipboard" button.

3. In your reply message board post, simply right-click and select "Paste"

[E]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1828

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 16 bits per pixel (High Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 38 % used
Total Physical Memory - 522 MB
Free Physical Memory - 321.444 MB
C:\ - 67236 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 810 days ago
Last Defrag - 810 days ago
Windows Temp Directory Contains 351 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5300 US
AIM 9.0.4184.5300 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 10.1.0.62
PowerTools Pro 9 9.0.0.51
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
C:\WINDOWS\SYSTEM32\VSPELL32.OCX 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (44 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SPOOLSV.EXE
Mcdetect.exe
McTskshd.exe
MCVSRTE.EXE
SVCHOST.EXE
WANMPSVC.EXE
EXPLORER.EXE
SOUNDMAN.EXE
IGFXTRAY.EXE
McShield.exe
HKCMD.EXE
MCVSSHLD.EXE
MCAGENT.EXE
gcasServ.exe
McVSEscn.exe
iTunesHelper.exe
QTTASK.EXE
hpwuSchd2.exe
HPQTRA08.EXE
iPodService.exe
ALG.EXE
hpqimzone.exe
HPQSTE08.EXE
gcasDtServ.exe
HPRBLOG.EXE
AOLacsd.exe
waol.exe
shellmon.exe
ptools12.exe
WMIPRVSE.EXE
BPSSI1.exe
BPSSI1.exe

Startup Programs
SoundMan SOUNDMAN.EXE
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
VirusScan Online "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
desktop.ini Startup Group



Error Log.txt

e or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



February 25, 2006 03:34 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadPhraseGrid
Description: Syntax error (missing operator) in query expression 'Phrase.'.
Number: 3075
Source: DAO.Database
Version: 12.0.37



February 25, 2006 03:34 PM
The following error occurred:
App: PowerTools for AOL
Module: tre_Editor_NodeClick
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



February 26, 2006 01:03 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



March 6, 2006 03:15 PM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFormatBar
Description: This command is not supported.
Number: -2147221248
Source: htmlfile
Version: 12.0.37




March 9, 2006 12:00 PM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFormatBar
Description: This command is not supported.
Number: -2147221248
Source: htmlfile
Version: 12.0.37



March 18, 2006 03:46 PM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFormatBar
Description: This command is not supported.
Number: -2147221248
Source: htmlfile
Version: 12.0.37



March 22, 2006 03:09 PM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFormatBar
Description: This command is not supported.
Number: -2147221248
Source: htmlfile
Version: 12.0.37



March 23, 2006 11:53 AM
The following error occurred:
App: PowerTools for AOL
Module: UpdateFormatBar
Description: This command is not supported.
Number: -2147221248
Source: htmlfile
Version: 12.0.37

[Post modified to remove the extra BPS System Information Report that was triple copied into this thread. - Rocky]

[jeromy]

You could definately use some basic System Maintenance.
You have a large number of unnecessary files and a few programs that load with Windows that aren't needed.

Follow these directions, let us know if you continue to have any problems:

Disable Unnecessary Programs

1. Click on START
2. Click on RUN
3. Type in MSCONFiG and hit Enter
4. Click over to the Startup tab
5. Remove the checkmarks next to the following items, when finished, hit Apply > OK and restart your computer.

SoundMan
IgfxTray
gcasServ
iTunesHelper
QuickTime Task
HP Software Update

After you restart your computer, launch AOL and visit this keyword for specific directions on how to remove unnecessary hard drive files and to run error-checking (scandisk) and defrag on your computer.

1. Launch AOL
2. Click on this link:
Delete Unnecessary Hard Drive Files for WindowsXP
[NOTE: After you click on this link you may receive a notice from your browser asking if you wish to allow AOL to be opened, click on "Yes".]