frames don't open

[steve]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1765

Video:
Horizontal Resolution - 2048 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 69 % used
Total Physical Memory - 1047 MB
Free Physical Memory - 316.536 MB
C:\ - 142683 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.98
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\IMFrame\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Bluebtn.ocx 1.0.0.44
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
0.0
0.0
---------------------------------

Running Programs (54 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ccSetMgr.exe
ccEvtMgr.exe
SPBBCSvc.exe
spoolsv.exe
DefWatch.exe
SavRoam.exe
Rtvscan.exe
alg.exe
ati2evxx.exe
explorer.exe
SOUNDMAN.EXE
ALCWZRD.EXE
PRONoMgr.exe
CLI.exe
GoogleDesktop.exe
jusched.exe
qttask.exe
point32.exe
ccApp.exe
VPTray.exe
GoogleDesktopIndex.exe
CLI.exe
DesktopMgr.exe
J2GDllCmd.exe
J2GTray.exe
RIMDeviceManager.exe
BbDevMgr.exe
IEXPLORE.EXE
GoogleToolbarNotifier.exe
EXCEL.EXE
jucheck.exe
IEXPLORE.EXE
IEXPLORE.EXE
IEXPLORE.EXE
Polar 32.exe
OUTLOOK.EXE
IEXPLORE.EXE
imframe.exe
aim.exe
wuauclt.exe
BPSSI1.exe

Startup Programs
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
SoundMan SOUNDMAN.EXE
AlcWzrd ALCWZRD.EXE
Alcmtr ALCMTR.EXE
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
PRONoMgrWired C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
ATIPTA C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
ATICCC "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
Google Desktop Search "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
IntelliPoint "C:\Program Files\Microsoft IntelliPoint\point32.exe"
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
vptray C:\PROGRA~1\SYMANT~1\VPTray.exe
Synchronization Manager %SystemRoot%\system32\mobsync.exe /logon
desktop.ini Startup Group
IMFrame Tray Icon Startup Group
Trillian Startup Group



Error Log.txt

M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: Tab1_Click
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 12:26 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83




October 31, 2006 12:27 PM
The following error occurred:
App: I.M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: Tab1_Click
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:55 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83

Frames don't open, have been using this program without errors for 3 months previous to this.

steve

[Carole]

You are using an outdated version of AIM 5.9. Please download and install AIM 5.9.6089, which is the most recent revision of 5.9.

Let us know if that fixes the problem.

[caole]

Downloaded it, nothing has changed.

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1750

Video:
Horizontal Resolution - 2048 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 67 % used
Total Physical Memory - 1047 MB
Free Physical Memory - 339.584 MB
C:\ - 142653 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.6089.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.98
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\IMFrame\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Bluebtn.ocx 1.0.0.44
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
0.0
0.0
---------------------------------

Running Programs (52 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
ccSetMgr.exe
ccEvtMgr.exe
SPBBCSvc.exe
spoolsv.exe
DefWatch.exe
SavRoam.exe
Rtvscan.exe
alg.exe
ati2evxx.exe
explorer.exe
SOUNDMAN.EXE
ALCWZRD.EXE
PRONoMgr.exe
CLI.exe
GoogleDesktop.exe
jusched.exe
point32.exe
ccApp.exe
VPTray.exe
GoogleDesktopIndex.exe
CLI.exe
DesktopMgr.exe
J2GDllCmd.exe
J2GTray.exe
RIMDeviceManager.exe
BbDevMgr.exe
IEXPLORE.EXE
GoogleToolbarNotifier.exe
EXCEL.EXE
jucheck.exe
IEXPLORE.EXE
IEXPLORE.EXE
Polar 32.exe
OUTLOOK.EXE
IEXPLORE.EXE
wmiprvse.exe
imframe.exe
aim.exe
BPSSI1.exe

Startup Programs
High Definition Audio Property Page Shortcut HDAudPropShortcut.exe
SoundMan SOUNDMAN.EXE
AlcWzrd ALCWZRD.EXE
Alcmtr ALCMTR.EXE
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
PRONoMgrWired C:\Program Files\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
ATIPTA C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
ATICCC "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime
Google Desktop Search "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
IntelliPoint "C:\Program Files\Microsoft IntelliPoint\point32.exe"
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
vptray C:\PROGRA~1\SYMANT~1\VPTray.exe
Synchronization Manager %SystemRoot%\system32\mobsync.exe /logon
desktop.ini Startup Group
IMFrame Tray Icon Startup Group
Trillian Startup Group



Error Log.txt

M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.83



October 31, 2006 11:34 AM
The following error occurred:
App: I.M. Frame
Module: Tab1_Click
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



October 31, 2006 12:26 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83




October 31, 2006 12:27 PM
The following error occurred:
App: I.M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.83



November 6, 2006 01:36 PM
The following error occurred:
App: I.M. Frame
Module: Tab1_Click
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83



November 6, 2006 01:55 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.83

[jeromy]

Are you familiar with this file?

Polar 32.exe

[steve]

Rocky,

Yes, it's HR monitor software.