AIM Version 5.9.6089

[Rusty]

AOL recently issued an AIM update, ver. 5.9.6089, related to Expressions issues. Unfortunately, IM Frame will no longer integrate with this AIM version. It will appear to work as expected on the first launch, but will not engage on subsequent launches of IM Frame.

Is BPS Software aware of this issue and will a maintenance release to resolve this problem be issued? I'm genuinely concerned about this question noting the last maintenance release is dated 10/5/2004.

[jeromy]

Rusty, I'll look into this. If there is an issue with this newer build of AIM and IM Frame I'll submit a bug report to the programmer.

Give me until tomorrow afternoon to check into this.
I will post my results here so you can review them.

[jeromy]

Rusty, I"ve installed the latest AOL 5.9 client and I cannot seem to "break" IM Frame.

What exacty happens after you load IM Frame/AIM together once?

Also, please post your System Information Report.

Click on START > Point to BPS Software > BPS System Info.
Once this utility loads, wait for the fields to fill with text.
Click on the "Copy to Clipboard" button.
In your reply message board post, simply right-click > Select Paste.

[Rusty]

Rocky,

Thanks for getting back to me. On the first launch of IM Frame it works fine. However, during the same Windows session (wont occur if PC is restarted) IM Frame cannot hook the IM's again on any subsequent launch of IM Frame. Right clicking on the System Tray icon and selecting "Open IM Frame" does nothing. Double clicking on the icon launches an AIM IM window that is not hooked by IM Frame. BPS System info is copied.

Rusty


BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1704

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 800 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 48 % used
Total Physical Memory - 1038 MB
Free Physical Memory - 533.884 MB
C:\ - 35277 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 5 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.87
BPS SysInfo 1.0.51

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\IMFrame\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Bluebtn.ocx 1.0.0.44
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
0.0
C:\WINDOWS\system32\Mscomctl.ocx 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
0.0
0.0
---------------------------------

Running Programs (70 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
EvtEng.exe
S24EvMon.exe
WLKEEPER.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
gearsec.exe
Mcdetect.exe
McShield.exe
McTskshd.exe
mdm.exe
MpfService.exe
NicConfigSvc.exe
VProSvc.exe
RegSrvc.exe
svchost.exe
wdfmgr.exe
fxssvc.exe
wmiprvse.exe
alg.exe
explorer.exe
SynTPEnh.exe
PCMService.exe
DVDLauncher.exe
issch.exe
iTunesHelper.exe
realsched.exe
mcvsshld.exe
mcagent.exe
iPodService.exe
MpfTray.exe
PSDiagnostic.exe
McVSEscn.exe
oasclnt.exe
stsystra.exe
hkcmd.exe
igfxpers.exe
CCAPP.EXE
GhostTray.exe
DLACTRLW.EXE
jusched.exe
ZCfgSvc.exe
iFrmewrk.exe
igfxsrvc.exe
hpcmpmgr.exe
hpwuSchd2.exe
quickset.exe
ctfmon.exe
hpqtra08.exe
Mpf*gent.exe
Dot1XCfg.exe
svchost.exe
mcvsftsn.exe
msmsgs.exe
IEXPLORE.EXE
imframe.exe
aim.exe
BPSSI1.exe

Startup Programs
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
ISUSPM Startup "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
VSOCheckTask "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
VirusScan Online C:\Program Files\McAfee.com\VSO\mcvsshld.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
MPFExe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
PrintServer Diagnostic C:\Program Files\Print Server\PTP\PSDiagnostic.exe
OASClnt C:\Program Files\McAfee.com\VSO\oasclnt.exe
SigmatelSysTrayApp stsystra.exe
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Norton Ghost 10.0 "C:\Program Files\Norton Ghost\Agent\GhostTray.exe"
DLA C:\WINDOWS\System32\DLA\DLACTRLW.EXE
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_08\bin\jusched.exe
IntelZeroConfig "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
IntelWireless "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Dell QuickSet C:\Program Files\Dell\QuickSet\Quickset.exe
desktop.ini Startup Group

[jeromy]

On the first launch of IM Frame it works fine. However, during the same Windows session (wont occur if PC is restarted) IM Frame cannot hook the IM's again on any subsequent launch of IM Frame. Right clicking on the System Tray icon and selecting "Open IM Frame" does nothing. Double clicking on the icon launches an AIM IM window that is not hooked by IM Frame.

This doesn't occur for me.
I can chat with IM Frame/AIM 5.9.6089, then I can exit the two applications and IM Frame will hook AIM again after the second launch.

Out of curiosity, have you tried to reinstall IM Frame yet?

[Rusty]

I have reinstalled AIM and IM Frame and the problem still is occurring. Just out of curiosity from reading other posts, is your test PC updated with all the Windows Updates? Do you have any other suggestions that I might try? Can you check with the programmer to see if he has any suggestions?

[jeromy]

I have completely updated Windows.
I actually just reformated not to long ago (less than a week ago) so this system is updated and hardly has any excess programs installed yet.

... On a side note, the only thing I see that is different from your System Information Report and mine is that we have three files that are either older/newer than each others.

Yours:
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1 newer
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0 newer
C:\WINDOWS\system32\Mscomctl.ocx 6.1.95.45 older

Mine:
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82

I would try locating: Mscomctl.ocx on your computer, right-click on it, select > Rename.
Rename the file to MSCOMCTL.OCX_OLD. Then restart your computer and reinstall IM Frame again.

Let me know your results.

Also, if you'd like, zip those three files of your up and send them to me. I'll see if I can duplicate your results with your versions of those files. Email: [e-mail] (you may need to right-click > Copy the file to your desktop in order to email them).

[Rusty]

I completed the steps you outlined and am still having the issue. Of note: the Mscomctl.ocx file that was recreated on reinstalling IM Frame on my system is still the older version 6.1.95.45. Any thoughts?

[jeromy]

None of your Antispyware/Antivirus programs are preventing IM Frame from loading are they?

[Rusty]

No, I disabled both VirusScan and Personal Firewall Plus on startup and the problem remains.

I have found a work around that I will share here in case anyone else has these issues, and maybe the programmer might gain some insight as well. Once the unhooked IM is displayed, I can select "Reset I.M. Frame IM's" from the I.M. Frame Options menu and I.M. Frame will open and hook the IM.

[jeromy]

Are you still having to complete this work-around?

I've asked numerous people about this and none can duplicate your problem.

[Rusty]

I'm glad you left a follow up message -- I checked and I am no longer experiencing the problem. The only major software change I have made recently is the installation of McAfee Internet Security Suite 2007. Version 2005 update subscription expired recently necessitating the change. Hope this information might be useful.

[jeromy]

I am unaware of any issues between McAfee IS 05 and IM Frame, but I am glad to see that everything is in working order again.

Thanks for the reply and extra information.