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Post by Mark on May 7, 2007 12:14:19 GMT -5
I had to strip my computer down and when I went back to redownload my IMFRAME I find it is no longer in existence. I have paid for the standard and others in the office have not had any issues with either version however I cannot get my IM frame back. Any suggestions?
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Post by Mark on May 7, 2007 13:38:35 GMT -5
SECOND PART WOULD BE, I FINALLY FOUND A SITE THAT ALLOWED ME TO DOWNLOAD THE IMFRAME AGAIN HOWEVER HOW DO I GET MY REGISTRATION ID # AGAIN?
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Post by jeromy on May 7, 2007 19:04:06 GMT -5
Mark,
You would need to post the serial/hard drive number of your program here. We'll verify your purchase using our database and post your registration number here for you.
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Post by Mark on May 8, 2007 8:13:47 GMT -5
No idea where i would find the information your referring too. Any suggestions? All programs where wiped off the computer so if there is something u can suggest to help me find the information it would be appreciated. Also it was paid for by credit card isn't there a way to research the name on the card?
Thanks
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Post by jeromy on May 8, 2007 19:42:30 GMT -5
Mark,
Just simply download and reinstall the program on the hard drive. It will show you the necessary information on the Trial-Registration Screen.
To be honest, I don't know. IPG was hired to handle our registrations for us. Now that we've closed, and obviously terminated our contract with IPG, I don't know how complete the database of purchases we received is.
I imagine your full name, zip code at the time of purchase, and the serial number would be sufficient.
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Post by mARK on May 10, 2007 15:10:36 GMT -5
When I downloaded the new program it simply asked for a new registration number, didn't have any info with it. Guess when they wiped my system they got rid of whatever information you thought should appear. Any other ideas or am I simply out of luck and pissing in the wind?
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Post by Mark on May 14, 2007 13:15:38 GMT -5
? any other ideas
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Post by jeromy on May 15, 2007 0:03:17 GMT -5
Mark, I need the serial number. Which you can find on the trial screen of IM Frame: 
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Post by Mark on May 16, 2007 9:40:50 GMT -5
1598601292 this is the serial number on the one that was downloaded after the other was deleted. Hope it helps think I am now on day 8 of 20 and unfortunately I have lost all my logs which is a new issue as far as work is concerned but rather fix one problem at a time
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Post by jeromy on May 16, 2007 19:16:06 GMT -5
See if this number works for you: 897567749
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Post by Mark on May 17, 2007 13:09:30 GMT -5
Thanks works on this latest version, wish the person who set this up originally had kept the other reg # et al ....lost all the old logs but at least have it going forward....thanks
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Post by Paul Hawkins on May 17, 2007 16:52:53 GMT -5
455370092 is my s# but I had to format my drive and reinstall the OS. I no longer have the order email with my original registration code.
I purchased the professional version using my company email address of phawkins@workingsol.com and registered it for PauLHawkins as the AIM screen name.
Can you help direct me to the correct resource to get a valid registration code for the license I have purchased?
Paul Hawkins
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Post by jeromy on May 17, 2007 21:09:14 GMT -5
Paul,
Can you confirm that, 455370092, is the current serial number for IM Frame?
If so, I'll request a replacement number for you.
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Post by Paul Hawkins on May 18, 2007 16:49:32 GMT -5
I can confirm that is my registration number. Thank you for your assistance.
We hate to see this product line go away and we hope it returns one day. It has been a great tool for our company to use over the past couple of years.
Paul Hawkins
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Post by jeromy on May 19, 2007 12:38:33 GMT -5
Thanks for checking Paul.
I'm glad your company found IM Frame useful.
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