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Post by Brad on Nov 11, 2005 10:59:29 GMT -5
After the first message is received when multiple tabs are open, tabs do not flash with each new IM that comes in.
I have no idea when a new IM comes in other than the sounds and have to click through every tab to figure out who IMd me.
How would I fix this? The flash on new IM options are set in both IMFrame and AIM.
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Post by Brad on Nov 11, 2005 11:03:50 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1907
Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 33 % used
Total Physical Memory - 1046 MB
Free Physical Memory - 695.492 MB
C:\ - 29345 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2800
America Online .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.83
BPS SysInfo 1.0.51
--------------VB Runtime Files-------------------
C:\WINDOWS\System32\MSVBVM60.dll 6.0.92.37
C:\WINDOWS\System32\OLEAut32.dll 3.50.5016.0
C:\WINDOWS\System32\OLEPro32.dll 5.0.5014.0
C:\WINDOWS\System32\AsycFilt.dll 3.50.5014.0
C:\WINDOWS\System32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\System32\MSVCRT.dll 7.0.2600.1106
C:\WINDOWS\System32\MSVCRT40.dll 4.2000.0.6201
C:\WINDOWS\System32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\IMFrame\DAO350.DLL 3.51.1608.0
C:\WINDOWS\System32\VB5DB.dll 6.0.81.69
C:\WINDOWS\System32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\System32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\System32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\System32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\System32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\System32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\System32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\System32\MSVCIRT.dll 7.0.2600.0
--------------DW Runtime Files-------------------
C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\System32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\System32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\Bluebtn.ocx 1.0.0.44
0.0
C:\WINDOWS\System32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RichTx32.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
C:\WINDOWS\SYSTEM32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\System32\msdxm.ocx 6.4.9.1128
0.0
0.0
---------------------------------
Running Programs (31 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
winlogon.exe
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
EXPLORER.EXE
spoolsv.exe
hkcmd.exe
VPTray.exe
MSMSGS.EXE
ThomsonONE.exe
SHARED~1.EXE
ALG.EXE
ASf*gent.exe
DefWatch.exe
Iap.exe
Rtvscan.exe
TF Update.exe
RDCDDESvr.exe
wuauclt.exe
WMIPRVSE.EXE
EXCEL.EXE
imframe.exe
aim.exe
BPSSI1.exe
Startup Programs
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
vptray C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
DESKTOP.INI Startup Group
IMFrame Tray Icon Startup Group
Error Log.txt
01:24 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 01:24 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.77
June 16, 2005 01:24 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 02:13 PM
The following error occurred:
App: I.M. Frame
Module: CloseIM
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 02:13 PM
The following error occurred:
App: I.M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
August 8, 2005 09:53 AM
The following error occurred:
App: I.M. Frame
Module: Timer1_Timer
Description: Overflow
Number: 6
Source: IMFrame
Version: 2.6.77
September 9, 2005 05:01 AM
The following error occurred:
App: I.M. Frame
Module: Timer1_Timer
Description: Overflow
Number: 6
Source: IMFrame
Version: 2.6.77
November 11, 2005 11:50 AM
The following error occurred:
App: I.M. Frame
Module: ToggleAIMODLFile
Description: File not found
Number: 53
Source: IMFrame
Version: 2.6.83
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Post by Carole on Nov 11, 2005 13:32:07 GMT -5
You are using an outdated version of IM Frame. The latest version is 2.6.87. Please download and install the latest version over your current one -- this should fix the problem. If you are still experiencing problems after upgrading IM Frame, please make sure that you are not using an outdated version of AIM too. The latest AIM version is 5.9.3861, and can be downloaded here. |
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Post by Bradley Jonas on Nov 15, 2005 10:05:54 GMT -5
Tabs are still not flashing even after upgrade. They only flash after clicking "reset IMFrame IMs".
Please advise.
Thanks
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Post by Bradley Jonas on Nov 15, 2005 10:47:18 GMT -5
Sysinfo Post-upgrade:
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 1859
Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 37 % used
Total Physical Memory - 1046 MB
Free Physical Memory - 655.184 MB
C:\ - 29292 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 0 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2800
America Online .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.87
BPS SysInfo 1.0.51
--------------VB Runtime Files-------------------
C:\WINDOWS\System32\MSVBVM60.dll 6.0.92.37
C:\WINDOWS\System32\OLEAut32.dll 3.50.5016.0
C:\WINDOWS\System32\OLEPro32.dll 5.0.5014.0
C:\WINDOWS\System32\AsycFilt.dll 3.50.5014.0
C:\WINDOWS\System32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\System32\MSVCRT.dll 7.0.2600.1106
C:\WINDOWS\System32\MSVCRT40.dll 4.2000.0.6201
C:\WINDOWS\System32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\Program Files\IMFrame\DAO350.DLL 3.51.1608.0
C:\WINDOWS\System32\VB5DB.dll 6.0.81.69
C:\WINDOWS\System32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\System32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\System32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\System32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\System32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\System32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\System32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\System32\MSVCIRT.dll 7.0.2600.0
--------------DW Runtime Files-------------------
C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\System32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\System32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\Bluebtn.ocx 1.0.0.44
0.0
C:\WINDOWS\System32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RichTx32.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
C:\WINDOWS\SYSTEM32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\System32\msdxm.ocx 6.4.9.1128
0.0
0.0
---------------------------------
Running Programs (32 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
winlogon.exe
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
EXPLORER.EXE
spoolsv.exe
hkcmd.exe
VPTray.exe
MSMSGS.EXE
ALG.EXE
ASf*gent.exe
DefWatch.exe
Iap.exe
Rtvscan.exe
TF Update.exe
wuauclt.exe
WMIPRVSE.EXE
EXCEL.EXE
imframe.exe
aim.exe
ThomsonONE.exe
SHARED~1.EXE
RDCDDESvr.exe
IEXPLORE.EXE
BPSSI1.exe
Startup Programs
IgfxTray C:\WINDOWS\System32\igfxtray.exe
HotKeysCmds C:\WINDOWS\System32\hkcmd.exe
vptray C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
DESKTOP.INI Startup Group
IMFrame Tray Icon Startup Group
Error Log.txt
01:24 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 01:24 PM
The following error occurred:
App: I.M. Frame
Module: ChangeIMKey
Description: Specified index is invalid
Number: 41501
Source: SSTabs
Version: 2.6.77
June 16, 2005 01:24 PM
The following error occurred:
App: I.M. Frame
Module: BroadCast
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 02:13 PM
The following error occurred:
App: I.M. Frame
Module: CloseIM
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
June 16, 2005 02:13 PM
The following error occurred:
App: I.M. Frame
Module: CloseAIMWindows
Description: Object variable or With block variable not set
Number: 91
Source: IMFrame
Version: 2.6.77
August 8, 2005 09:53 AM
The following error occurred:
App: I.M. Frame
Module: Timer1_Timer
Description: Overflow
Number: 6
Source: IMFrame
Version: 2.6.77
September 9, 2005 05:01 AM
The following error occurred:
App: I.M. Frame
Module: Timer1_Timer
Description: Overflow
Number: 6
Source: IMFrame
Version: 2.6.77
November 11, 2005 11:50 AM
The following error occurred:
App: I.M. Frame
Module: ToggleAIMODLFile
Description: File not found
Number: 53
Source: IMFrame
Version: 2.6.83
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Post by Carole on Nov 15, 2005 22:22:42 GMT -5
Thanks for your feedback and updated system info. Did you also upgrade to the latest version of AIM? If not, which version/revision are you currently using? Also, after you click on "Reset IM Frame IMs", does it work consistently until you close and restart the program? Or only until you receive an IM from a new user? Or did you mean that you have to reset them for every IM, both on new and existing tabs? I haven't been able to duplicate this problem so far. The only thing I can think of is that another program running in the background (possibly some spyware) is preventing IM Frame from consistently "grabbing" new IMs. There are a few files in your running programs list which are known to be either legitimate programs, or virus/spyware -- if the latter, they could interfere with AIM and IM Frame's functioning. Just to be on the safe side, I would recommend you try updating you antivirus program and run a full scan, then follow the steps in this thread to deal with possible spyware/malware. |
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Post by Brad on Dec 6, 2005 9:41:29 GMT -5
Carole -
This problem persists... I have looked run a full spyware/AV scan with no result. I shut down every program running other than IMFrame and restarted AIM and IMFrame and have the same problem. As soon as an IM comes in, the only way I know is by the sound.
I did in fact upgrade AIM (to the version right before Triton).
I absolutely need to get this solved. Any ideas?
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Post by Carole on Dec 6, 2005 16:05:37 GMT -5
One thing I need clarify is that the tabs receiving new IMs are not supposed to actually flash -- they just turn red and display a tooltip when a new IM arrives AND that this particular tab is not currently selected (i.e. when another tab is the active tab.) If you don't have any other IMs open and that this is the "problem" you're referring to, you could simply click on the "New IM" tab to get the visual notification when a new IM arrives on the other non-active tab. Also, if this isn't the problem, I'm wondering if some other IM Frame options may affect the new IM tab highlighting feature. Could you please try to set your IM Frame options as follows (this is the way I have my own options set at the moment) : - Minimize to Taskbar: Checked. - Flash Tray icon when new IMs are received: Checked. - Flash IM Frame Caption when new IMs are received: Checked. - Bring IM Frame to front when new IMs arrive: Checked. - Attach to right side: Checked. - Hide Large Buddy List Banner Ad: Checked. - Hide Small Buddy List Banner Ad: Checked. Hope this helps  |
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Post by Scott on Jan 27, 2006 11:21:21 GMT -5
Was this issue ever resolved? I am having similar issues on my network using the latest versions of both AIM (5.9.3861 - non-Triton version) and AIM Frame (2.6.87) on freshly built and slightly older machines. Are there certain ports that need to be open on our firewall? It's happening intermittently but consistently.
Thanks,
Scott
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Post by Carole on Jan 27, 2006 11:54:58 GMT -5
Was this issue ever resolved? Since the original poster didn't post back to let us know, I'll assume that when they read my last reply (just above yours,) which clarified the way this feature is supposed to work, they realized there wasn't really a problem -- only a misunderstanding. The tabs are not supposed to turn red or give any notification when a new IM arrives, unless this particular tab is not currently selected (i.e. when another tab is active.) If there's only 1 IM conversation and that the "New IM" tab is not selected, there won't be any notification. Is this what you're referring to? |
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Post by Scott on Jan 27, 2006 12:06:18 GMT -5
Hello, and thanks for the reply. I'm referring to our users who may have 5-6 IMs open and if they receive a message in the background the window does not flash or turn red, sometimes. If their machines are located in our dmz or outside the network things seem to work better than if they are inside the network. Could an antivirus or antispyware program be blocking or removing a vital part of the program? Could there be a need for a port on the firewall to be opened to the inside, or to the outside (we filter for both)?
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Post by logan on Mar 7, 2006 13:06:57 GMT -5
Actually the problem was never resolved.
Hi, I'm Brad's assistant, Logan.
We never resolved the issue with that machine, instead we upgraded to a new machine and reinstalled everything.
This worked fine... untill today. No settings have been changed, and the issue has reappeared.
Any help would be greatly appriciated.
-Logan
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Post by Carole on Mar 7, 2006 13:57:54 GMT -5
If it worked fine at first and then stopped working all of a sudden, it is likely that another program or background process is affecting the proper functioning of this feature.
Could you please post your system information for the new machine IM Frame is installed on following these steps:
1. Click the Windows "Start" button.
2. Click on "All Programs" to get a list of all installed programs on your system.
3. Click on the "BPS SoftWare" program group.
4. Click on "BPS System Info" and wait for the window to load completely.
5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)
6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.
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