Unable to get into program after paying

[brianlep]

I used the 10 day trial period then paid and cannot get into program. I have reinstalled and only see the Watch Right Atomic clock window. I've tried my password and user name to no avail...

[brianlep]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2149

Video:
Horizontal Resolution - 1400 pixels
Vertical Resolution - 1050 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 52 % used
Total Physical Memory - 523 MB
Free Physical Memory - 249.236 MB
C:\ - 7268 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 63 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 0.0.0.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.79
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\SYSTEM32\Mscomctl.ocx 6.1.97.82
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (46 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
Apoint.exe
DadApp.exe
Directcd.exe
DSentry.exe
dadtray.exe
WFXSNT40.EXE
realsched.exe
qttask.exe
iTunesHelper.exe
ApntEx.exe
ashDisp.exe
wrexec.exe
wrmont.exe
AcroTray.exe
ELSBLaunch.exe
MiniMavis.exe
WZQKPICK.EXE
aswUpdSv.exe
AluSchedulerSvc.exe
ashServ.exe
nvsvc32.exe
svchost.exe
iPodService.exe
alg.exe
svchost.exe
iexplore.exe
EXCEL.EXE
OUTLOOK.EXE
WINWORD.EXE
notepad.exe
wrclock.exe
BPSSI1.exe

Startup Programs
NvCplDaemon RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
Apoint C:\Program Files\Apoint\Apoint.exe
DadApp C:\Program Files\Dell\AccessDirect\dadapp.exe
AdaptecDirectCD "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
DVDSentry C:\WINDOWS\System32\DSentry.exe
WinFaxAppPortStarter wfxsnt40.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
nwiz nwiz.exe /installquiet
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
avast! C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
wrexec wrexec.exe
DESKTOP.INI Startup Group

[brianlep]

Am able to enter Access Panel but having problem monitoring anything currently...only browser session entered during the trial period and no IM.

[brianlep]

I use Avast! 4.7 antivirus software but only periodically do scans, not continuously. Does this interfere with monitoring. How would I turn this off to monitoring Watch Right anyway? I use Earthlink's spamblocker would this have any effect?

[jeromy]

Read the article here about Spyware/Antivirus Programs.

Make certain they are not blocking you from using Watch Right.
I don't use either of the two programs you mentioned so you'll need to refer to their Support team or built in help guide for more details.

Reinstall Watch Right as well -- if your Antivirus/Spyware program did quarantine our software, reinstalling will put the missing files back on your system.