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Post by jeromy on Sept 20, 2006 13:58:52 GMT -5
There are always going to be different issues with Software.
Especially a monitoring program such as Watch Right.
Third party Spyware manufacturers consider any monitoring program Spyware (because of it's monitoring abilities).
This has always caused problems with our software.
Many, simply need to scour their Antivirus/Antispyware settings to make certain Watch Right is in the "Allowed" section.
Are you trying to monitor usage on AOL?
-- Is anything logging within AOL (Emails, IMs, IE Sessions)?
Does AIM log conversations?
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Post by LUCY on Sept 20, 2006 20:44:06 GMT -5
no, it is not logging anything and I have had all the same programs I have now for the past year, never downloaded anything new, always ran the anti spyware programs before and everything was fine, but like I said it seems everyone is having the same problem at the same time.
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Post by LUCY on Sept 22, 2006 20:51:45 GMT -5
It has been 2 days since anyone has reponded to my last post. Can someone please help me? I contacted the manufacturer of my anti spyware program and they told me to uninstall the anti spyware program and reinstall it which I did and watchright is STILL NOT WORKING. HELP!!!!!!!!!!!!!!!
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Post by jeromy on Sept 23, 2006 17:07:44 GMT -5
What AntiVirus and AntiSpyware programs are you currently using?
You are certain you've checked each for instances of WatchRight being prevented from loading?
What about Desaware, do you see anything with that name being prevented?
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Post by LUCY on Sept 24, 2006 0:17:03 GMT -5
i AM RUNNING NORTONS INTERNET SECURITY AND TREND MICRO ANTISPYWARE . YES I AM CERTAIN THAT NOTHING IS BLOCKING WATCHRIGHT . I SEE NOTHING WITH DESAWARE BEING PREVENTED.
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Post by Carole on Sept 25, 2006 11:39:35 GMT -5
Lucy, We have released a new version of Watch Right today (2002.0.79.) Please download it and install it. Let us know if this fixes the problem you've been experiencing. |
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Post by Aoril on Oct 11, 2006 8:08:29 GMT -5
I had the same problem... however I left the watch right window open and forgot about it, came back to the computer about a half hour later and everything was there. I guess if you have so much logged in there it may take a while to load and show up.
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Post by cindy on Oct 13, 2006 9:19:41 GMT -5
how do i set my antivirus to ignore watch right
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Post by jeromy on Oct 13, 2006 9:25:21 GMT -5
Cindy, every Antivirus program is different. You would need to review the HELP documents that came with your Antivirus programs so you can set Watch Right to the "Always Ignore" list.
Sorry I couldn't be of more assistance.
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