watch right not logging AIM

[linda]

this has been a problem in the past. I had been able to fix it before by doing a system restore on my computer, back to a time when all was working. This has been an off and on problem for some time, but this time I can't seem to get it working again on my own.

[jeromy]

Please follow these directions to post the BPS System Information Report:

1. Click the Windows "Start" button.

2. Click on "All Programs" to get a list of all installed programs on your system.

3. Click on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

[linda]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1812

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 78 % used
Total Physical Memory - 522 MB
Free Physical Memory - 113.996 MB
C:\ - 22807 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 22 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.1.95.45
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (57 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
aoltpspd.exe
McShield.exe
MpfService.exe
explorer.exe
oasclnt.exe
sdhelp.exe
svchost.exe
WZCBDLS.exe
SSCEvtHdlr.exe
aolsoftware.exe
hkcmd.exe
jusched.exe
PCMService.exe
tfswctrl.exe
realplay.exe
alg.exe
AirCFG.exe
dlbtbmgr.exe
AOLDial.exe
dlbtbmon.exe
PortAOL.exe
iTunesHelper.exe
qttask.exe
iPodService.exe
mcvsescn.exe
MpfTray.exe
msmsgs.exe
DSAgnt.exe
swdoctor.exe
wmiprvse.exe
DLG.exe
AOLSP Scheduler.exe
AOLssc.exe
waol.exe
shellmon.exe
aim.exe
dlbtcoms.exe
wrclock.exe
DLBTPSWX.EXE
DLBTJSWX.EXE
BPSSI1.exe

Startup Programs
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
dla C:\WINDOWS\system32\dla\tfswctrl.exe
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
D-Link Air USB Utility C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
Dell Photo AIO Printer 922 "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"
HostManager C:\Program Files\Common Files\AOL\1125407188\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
sscRun C:\Program Files\Common Files\AOL\1125407188\ee\services\sscFirewallPlugin\ver1_205_1_1\SSCRun.exe
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
DESKTOP.INI Startup Group



Error Log.txt

le: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



April 24, 2006 08:43 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Window is already subclassed
Number: 31001
Source: wrmont
Version: 2002.0.77



May 24, 2006 10:37 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



May 24, 2006 10:37 PM
The following error occurred:
App: wrmont
Module: ZipNextFile
Description: File not found
Number: 53
Source: wrmont
Version: 2002.0.77



May 25, 2006 05:13 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



May 29, 2006 02:23 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



May 29, 2006 02:24 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Window is already subclassed
Number: 31001
Source: wrmont
Version: 2002.0.77



June 5, 2006 08:35 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



June 5, 2006 08:35 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Window is already subclassed
Number: 31001
Source: wrmont
Version: 2002.0.77



June 10, 2006 10:11 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



June 10, 2006 10:11 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77

[Carole]

Several system files necessary for Watch Right to run properly are missing from your installation. These are mistakingly being deleted or blocked by miscellaneous antivirus and antispyware programs (I see in your system information that you use McAfee Antivirus, which erroneously identifies Watch Right as spyware.) You will need to set all such scanning programs on your system to allow or ignore Watch Right, and then reinstall Watch Right.

[linda]

I keep checking my antispyware programs to make sure that watchright is allowed and it is listed in the allow section. I have watch right on another computer which also uses AOL safety and security and it never seems to be a problem on that computer. Is there anything else that I could try?

[jeromy]

Did you check McAfee, AOL Safety and Security, and SpywareDoctor?
I personally use Ad-Aware, Spybot, and AVG Antivirus, which doesn't falsely identify our software as Spyware for my protection.

To save on your systems reboot time and performance you can disable these programs if you'd like.
Disable Unnecessary Startup Programs:

• Click on START
  
• Click on RUN
  
• Type in MSCONFiG and hit Enter
  
• Click over to the Startup tab
  
• Remove the checkmarks next to the following items:
  
  SunJavaUpdateSched
  UpdateManager
  RealTray
  HostManager
  AOLDialer [Do not disable AOLDialer if you use a modem, dial-up, connection]
  Pure Networks Port Magic
  iTunesHelper
  QuickTime Task
  
  
• When finished, hit Apply > OK. Restart your computer.