Help-Hasn't worked for 2 months

[Cathi]

I haven't been able to log IMs for almost two months. HEre's my system info"

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1579

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 54 % used
Total Physical Memory - 523 MB
Free Physical Memory - 239.916 MB
C:\ - 14780 MB free
H:\ - 143302 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 404 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\System32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (68 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
MsMpEng.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
AluSchedulerSvc.exe
CCPROXY.EXE
cisvc.exe
mdm.exe
sqlservr.exe
navapsvc.exe
nvsvc32.exe
SAVSCAN.EXE
snmp.exe
svchost.exe
symlcsvc.exe
wdfmgr.exe
MsPMSPSv.exe
explorer.exe
DSentry.exe
CCAPP.EXE
hpztsb05.exe
qttask.exe
mm_server.exe
jusched.exe
PicasaMediaDetector.exe
iTunesHelper.exe
MSASCui.exe
DSAgnt.exe
MMDiag.exe
mssysmgr.exe
ctfmon.exe
PlaxoHelper.exe
GoogleDesktop.exe
DvzMsgr.exe
DLG.exe
PersTray.exe
SonyTray.exe
sqlmangr.exe
HOTSYNC.EXE
diagent.exe
mim.exe
alg.exe
iPodService.exe
svchost.exe
GoogleDesktopIndex.exe
GoogleDesktopCrawl.exe
CIDAEMON.EXE
E_FATIAIA.EXE
EPSONCD.exe
aim.exe
realsched.exe
firefox.exe
wrclock.exe
E_FAMTAIA.EXE
msmsgs.exe
BPSSI1.exe

Startup Programs
diagent "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
DVDSentry C:\WINDOWS\System32\DSentry.exe
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
NvCplDaemon RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
URLLSTCK.exe C:\Program Files\Norton Internet Security\UrlLstCk.exe
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
PinnacleDriverCheck C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
mm_server C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_server.exe
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
Picasa Media Detector C:\Program Files\Picasa2\PicasaMediaDetector.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Windows Defender "C:\Program Files\Windows Defender\MSASCui.exe" -hide
EPSON Stylus Photo R220 Series C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
DESKTOP.INI Startup Group
HotSync Manager Startup Group



Error Log.txt


Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



March 26, 2006 01:02 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



March 26, 2006 03:31 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



March 29, 2006 03:38 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



March 30, 2006 08:04 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 1, 2006 03:32 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 3, 2006 06:04 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 4, 2006 09:25 AM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 9, 2006 01:55 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 9, 2006 02:34 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 9, 2006 02:34 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



April 16, 2006 10:34 AM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77

[Carole]

I see that you are using Symantec's Norton Antivirus. This program recently started misidentifying Watch Right as spyware. There is no spyware or virus in any of our programs. You will need to set Norton Antivirus to allow or ignore Watch Right, and then reinstall Watch Right.