still not working after new download

[cregallen]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1937

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 47 % used
Total Physical Memory - 522 MB
Free Physical Memory - 275.828 MB
C:\ - 58181 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 31 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.0.88.77
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (47 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
spoolsv.exe
aswUpdSv.exe
ashServ.exe
wcservice.exe
ewidoctrl.exe
SVCHOST.EXE
symlcsvc.exe
wdfmgr.exe
FXSSVC.EXE
ashMaiSv.exe
ashWebSv.exe
ALG.EXE
EXPLORER.EXE
smax4pnp.exe
jusched.exe
PCMService.exe
DVDLauncher.exe
sgtray.exe
tfswctrl.exe
CFD.exe
realsched.exe
dlbxmon.exE
WkUFind.exe
eBayTBDaemon.exe
ashDisp.exe
hkcmd.exe
igfxpers.exe
DSAgnt.exe
msmsgs.exe
dlbxcoms.exe
DLG.exe
qbupdate.exe
wrclock.exe
wuauclt.exe
BPSSI1.exe

Startup Programs
SoundMAXPnP C:\Program Files\Analog Devices\Core\smax4pnp.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
dla C:\WINDOWS\system32\dla\tfswctrl.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
BJCFD C:\Program Files\BroadJump\Client Foundation\CFD.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
dlbxmon.exe "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
Microsoft Works Update Detection C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
eBayToolbar C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
avast! C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
DESKTOP.INI Startup Group

[jeromy]

Something is preventing the logging component (wrexec.exe) from loading.
I'd check your Antivirus program to see if it has blocked WatchRight from loading. I'd also recommend running a complete Spyware scan on your system using Ad-Aware SE Personal. You can obtain a link to download this free program here.

[cregallen]

This is still not working and I am getting very angry that I spent the money on something that does not work . PLEASE look at the system and tell me step by step what to do next.
BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1969

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 38 % used
Total Physical Memory - 522 MB
Free Physical Memory - 320.152 MB
C:\ - 57719 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 34 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.0.88.77
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (64 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
spoolsv.exe
EXPLORER.EXE
aswUpdSv.exe
ashServ.exe
ewidoctrl.exe
SVCHOST.EXE
symlcsvc.exe
smax4pnp.exe
jusched.exe
PCMService.exe
DVDLauncher.exe
wdfmgr.exe
tfswctrl.exe
CFD.exe
FXSSVC.EXE
dlbxmon.exE
WkUFind.exe
ashDisp.exe
hkcmd.exe
igfxpers.exe
wrexec.exe
DSAgnt.exe
DLG.exe
wrmont.exe
qbupdate.exe
dlbxcoms.exe
ashMaiSv.exe
ashWebSv.exe
ALG.EXE
wuauclt.exe
CSRSS.EXE
WINLOGON.EXE
EXPLORER.EXE
smax4pnp.exe
jusched.exe
PCMService.exe
DVDLauncher.exe
tfswctrl.exe
realsched.exe
dlbxmon.exE
WkUFind.exe
ashDisp.exe
hkcmd.exe
igfxpers.exe
DSAgnt.exe
msmsgs.exe
DLG.exe
qbupdate.exe
igfxsrvc.exe
igfxsrvc.exe
wrclock.exe
BPSSI1.exe

Startup Programs
SoundMAXPnP C:\Program Files\Analog Devices\Core\smax4pnp.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
dla C:\WINDOWS\system32\dla\tfswctrl.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
BJCFD C:\Program Files\BroadJump\Client Foundation\CFD.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
dlbxmon.exe "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
Microsoft Works Update Detection C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
avast! C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
wrexec wrexec.exe
DESKTOP.INI Startup Group

[Carole]

cregallen said:

This is still not working and I am getting very angry that I spent the money on something that does not work . PLEASE look at the system and tell me step by step what to do next.

I'll try to clarify the situation: Watch Right should be working fine when it's fully installed. However, another program (could be an antivirus or antispyware program, or a spyware or virus) installed on your computer has deleted some of the necessary system files needed by Watch Right to run. You may be angry, but the fact that another program on your computer has partially deleted Watch Right from your system is not something we are responsible for.

At this point, we can only suggest that: 1) You check whatever program(s) you use to scan your computer and make sure that it allows Watch Right to run without deleting or blocking it, and 2) That you ensure there is no virus or spyware installed on your computer. We cannot give you step by step information on how to do these things because we don't necessarily know or have the other programs you use, and we can only provide support for our own programs.

[jeromy]

Addendum:
I think Avast Antivirus is the program causing the confliction.

I would personally remove it from my system and download AVG Free, it's a completely free Antivirus Program that doesn't enterfere with our products.

Download AVG Free here.

[Carole]

cregallen said:

I took all security and ati virus off my computer . it still does not work.

Your system information shows you are still missing necessary system files. Did you try to reinstall Watch Right after removing all scanning software? If not, please do that.

I really think you should know what your product should be compatible with and list it so the consumer can check their system first before installation.

There's no way we can keep track of all new software on the market, virus definitions, settings, etc (not to mention all spyware and virus out there.) If another program creates problems on your computer, then you need to contact the other company that makes that program. You may even want to voice your opinion to them about the fact their software is mistakingly deleting a legitimate program from your computer, because there's absolutely nothing we can do about that.

[BPSTBear]

admin said:

cregallen said:

I took all security and ati virus off my computer . it still does not work.

Your system information shows you are still missing necessary system files. Did you try to reinstall Watch Right after removing all scanning software? If not, please do that.

I really think you should know what your product should be compatible with and list it so the consumer can check their system first before installation.

There's no way we can keep track of all new software on the market, virus definitions, settings, etc (not to mention all spyware and virus out there.) If another program creates problems on your computer, then you need to contact the other company that makes that program. You may even want to voice your opinion to them about the fact their software is mistakingly deleting a legitimate program from your computer, because there's absolutely nothing we can do about that.

I saw your other System Informations, you still have Avast Antivirus on your system. Uninstall that and then reinstall WR. Let us know if all works well after that. And you should now have AVG on your system since you did say you scanned with that after the other tech posted that earlier on this thread. But please stick to this thread instead of posting a new one each time you need to say something, just click on reply and type your answer here, thank you.

BPS TBear :-)