Can't open Watch Right

[fuhrman]

I can't seem to open Watch Right. It's possible that I changed the password and can't remember what I changed it to. Is there anyway to get the password?
Also, what .exe file should be running all the time. the wr file is not running.

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1469

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 78 % used
Total Physical Memory - 523 MB
Free Physical Memory - 112.572 MB
C:\ - 15497 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 378 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.75
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (77 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
CCPROXY.EXE
cisvc.exe
aoltpspd.exe
CTsvcCDA.EXE
mdm.exe
sqlservr.exe
navapsvc.exe
nvsvc32.exe
SAVSCAN.EXE
snmp.exe
svchost.exe
symlcsvc.exe
wdfmgr.exe
MsPMSPSv.exe
PMSHost.exe
explorer.exe
DSentry.exe
gcasServ.exe
CCAPP.EXE
hpztsb05.exe
qttask.exe
realsched.exe
hpgs2wnd.exe
mm_server.exe
HpqCmon.exe
AOLDial.exe
Directcd.exe
iTunesHelper.exe
jusched.exe
DSAgnt.exe
mssysmgr.exe
ctfmon.exe
PlaxoHelper.exe
iwctrl.exe
aolsoftware.exe
DvzMsgr.exe
DLG.exe
SonyTray.exe
Residence.exe
sqlmangr.exe
hpgs2wnf.exe
MMDiag.exe
HOTSYNC.EXE
waol.exe
diagent.exe
mim.exe
gcasDtServ.exe
iPodService.exe
alg.exe
wmiprvse.exe
svchost.exe
AOLSP Scheduler.exe
aolsoftware.exe
shellmon.exe
CIDAEMON.EXE
aim6.exe
wisptis.exe
aim.exe
iexplore.exe
BPSSI1.exe

Startup Programs
diagent "C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe" startup
DVDSentry C:\WINDOWS\System32\DSentry.exe
ISUSPM Startup C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
NvCplDaemon RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
URLLSTCK.exe C:\Program Files\Norton Internet Security\UrlLstCk.exe
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
wrexec wrexec.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Share-to-Web Namespace Daemon C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
PinnacleDriverCheck C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
nwiz nwiz.exe /install
mm_server C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_server.exe
mjccvze c:\windows\system32\oadmkz.exe r
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~1\mimboot.exe
HostManager C:\Program Files\Common Files\AOL\1135538670\ee\AOLHostManager.exe
CamMonitor C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
AdaptecDirectCD "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
DESKTOP.INI Startup Group
Event Reminder Startup Group
HotSync Manager Startup Group



Error Log.txt

tion.
Number: 372
Source: WatchRight
Version: 2002.0.75



December 25, 2005 02:00 PM
The following error occurred:
App: Watch Right
Module: Main
Description: Failed to load control 'XceedZip' from XCEEDZIP.DLL. Your version of XCEEDZIP.DLL may be outdated. Make sure you are using the version of the control that was provided with your application.
Number: 372
Source: WatchRight
Version: 2002.0.75



January 2, 2006 08:31 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



January 5, 2006 07:13 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75




January 8, 2006 09:13 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



January 15, 2006 12:26 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



February 9, 2006 05:50 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



February 10, 2006 05:39 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



February 10, 2006 05:39 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



February 10, 2006 05:39 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



February 10, 2006 05:39 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75

[jeromy]

You should update WatchRight to the newest version: Download WatchRight.

To view the access panel within WatchRight you can either use your password or registration number (if you've forgotten your password you should also click on Options > Reset Password).

Since you're using AOL Safety and Security you'll also need to follow these directions to prevent that software from falsely identifying WatchRight as Spyware:

1. Open AOL Safety and Security
2. Click on the arrow next to "Spyware Protection"
This should display links titled: Allowed Items / Blocked Items
3. Click on "Blocked Items"
4. Locate "WatchRight" in this list, click on the scan date and click on "Restore".

-- The next time you run a scan make certain you place "WatchRight" on the Allow button, then select Apply.
To confirm this selection, click on the "Allowed Items" link -- WatchRight should be listed.

[fuhrman]

Do I need to purchase a new version, or can I upgrade for free?

I uninstalled all AOL 9.0. I am only running IM now.

[Carole]

fuhrman said:

Do I need to purchase a new version, or can I upgrade for free?

The upgrade to the latest version is free