watchright went on strike

[Rosieshow]

We have been satisfied customers since our family purchase of Watchright. Several weeks ago it went on strike, and though my husband has tried several interventions, it is still not working at all.
Please HELP!
Thank you.
Rosie

[Carole]

What is the exact problem you're experiencing with the program? Are you still able to open the Control Panel? Is Watch Right not logging anything, or only certain things? Are you getting any error messages?

Also, could you please post your system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

[Rosieshow]

Carole:
Thank you for your quick reply. We are able to access the control panel, but there is no information once we arrive at the screen. Watchright is logging nothing. An occasional screen name, no messages, and once in a while a full blank screen.
Please be informed we recently installed Norton AntiVirus 2004 Newest Version. We have had other Norton software with past Watchright useage.
As per your request our System Information follows.
Thank you for your help.

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 875

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 85 % used
Total Physical Memory - 259 MB
Free Physical Memory - 36.932 MB
C:\ - 24287 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Norton Last Scandisk - 28 days ago
Norton Last Defrag - 28 days ago
Windows Temp Directory Contains 1 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5301 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINNT\system32\MSVBVM60.dll 6.0.96.90
C:\WINNT\system32\OLEAut32.dll 5.1.2600.2180
C:\WINNT\system32\OLEPro32.dll 5.1.2600.2180
C:\WINNT\system32\AsycFilt.dll 5.1.2600.2180
C:\WINNT\system32\stdOLE2.tlb 3.50.5014.0
C:\WINNT\system32\MSVCRT.dll 7.0.2600.2180
C:\WINNT\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINNT\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINNT\system32\VB5DB.dll 0.0
C:\WINNT\system32\VBAJet32.dll 6.0.1.9431
C:\WINNT\system32\EXPSRV.dll 6.0.72.9589
C:\WINNT\system32\MSRD2X35.dll 3.51.623.0
C:\WINNT\system32\MSREPL35.dll 3.51.3225.0
C:\WINNT\system32\MSJet35.dll 3.51.3328.0
C:\WINNT\system32\MSJTer35.dll 3.51.623.0
C:\WINNT\system32\MSJInt35.dll 3.51.623.0
C:\WINNT\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINNT\system32\Dwsbc36.ocx 7.0.0.2
C:\WINNT\system32\Dwshk36.ocx 7.1.0.4
C:\WINNT\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINNT\System32\VSFLEX7L.OCX 7.0.0.78
C:\WINNT\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINNT\system32\BPSInj36.dll 0.0
0.0
C:\WINNT\system32\Richtx32.ocx 6.0.88.4
C:\WINNT\system32\MSCOMCTL.OCX 6.1.95.45
0.0
C:\WINNT\system32\IGTabs40.ocx 4.0.1.13
C:\WINNT\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINNT\system32\wmpdxm.dll 9.0.0.3250
C:\WINNT\system32\XceedZip.dll 5.0.117.0
0.0
---------------------------------

Running Programs (53 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
CCSETMGR.EXE
CCEVTMGR.EXE
SNDSrvc.exe
SPBBCSvc.exe
symlcsvc.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
GBPoll.exe
aoltpspd.exe
NAVAPSVC.EXE
NPFMNTOR.EXE
NPROTECT.EXE
NOPDB.exe
svchost.exe
wdfmgr.exe
wanmpsvc.exe
GWMDMMSG.exe
ptrun32.exe
AOLDial.exe
qttask.exe
CCAPP.EXE
mm_tray.exe
mmtask.exe
ptr32w.exe
ctfmon.exe
msmsgs.exe
alg.exe
AOLHostManager.exe
waol.exe
AOLServiceHost.exe
GBTray.exe
AOLSP Scheduler.exe
wmiprvse.exe
AOLServiceHost.exe
NSCSRVCE.EXE
shellmon.exe
wrclock.exe
AOLServiceHost.exe
BPSSI1.exe

Startup Programs
GWMDMMSG GWMDMMSG.exe
ptrun32 C:\WINNT\system32\ptrun32\ptrun32.exe -startup
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HostManager C:\Program Files\Common Files\AOL\1126305563\ee\AOLHostManager.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
MMTray "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
mmtask "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
desktop.ini Startup Group



Error Log.txt

name or number
Number: 52
Source: wrmont
Version: 2002.0.75



January 25, 2006 08:00 PM
The following error occurred:
App: wrmont
Module: SaveWebAddressToFile
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



January 25, 2006 08:00 PM
The following error occurred:
App: wrmont
Module: ZipNextFile
Description: File not found
Number: 53
Source: wrmont
Version: 2002.0.75



January 25, 2006 08:23 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.75



January 25, 2006 08:32 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.75



January 26, 2006 02:06 PM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



January 27, 2006 08:51 AM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



January 27, 2006 07:22 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.75



January 27, 2006 07:25 PM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



January 27, 2006 07:42 PM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.75



February 4, 2006 10:31 AM
The following error occurred:
App: Watch Right
Module: ListLogFiles
Description: Set not permitted
Number: 387
Source: WatchRight
Version: 2002.0.75

[jeromy]

It looks as if you have AOL Safety and Security installed.
This program falsely identifies WatchRight and prevents the logging component (wrexec.exe) from running.

Follow these directions to get WatchRight logging again:

1. Open AOL Safety and Security
2. Click on the arrow next to "Spyware Protection"
This should display links titled: Allowed Items / Blocked Items
3. Click on "Blocked Items"
4. Locate "WatchRight" in this list, click on the scan date and click on "Restore".

-- The next time you run a scan make certain you place "WatchRight" on the Allow menu, then select Apply.
To confirm this selection, click on the "Allowed Items" link -- WatchRight should be listed.