Cannot access WR again

[Lynne]

Ever since I re-installed WR on my new computer, it has continued to have problems. This time, I cannot get past the sign in screen- I get an error message that there is No Host Found . I have an active internet connection. I have run Ad-Aware to remove any files that may be getting in the way.
Last time I had a problem, I downloaded the latest version. Now I am trying to open it to read the log, and I can't again. What is going on with this product and how can I get it to work?

[Carole]

If you are using a firewall, please make sure that it is set to allow Internet access to Watch Right (the error message you are getting suggests that it currently doesn't have access.)

If you are still experiencing a problem after setting your firewall, we will need more information to be able to help. Please post your detailed system information following the steps in this thread.

Thanks.

[Lynne]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1984

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 50 % used
Total Physical Memory - 522 MB
Free Physical Memory - 256.104 MB
C:\ - 61925 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 1 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3797.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.75
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 0.0
C:\WINDOWS\system32\MSJet35.dll 0.0
C:\WINDOWS\system32\MSJTer35.dll 0.0
C:\WINDOWS\system32\MSJInt35.dll 0.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\SYSTEM32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.1.95.45
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (44 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
ccProxy.exe
CCSETMGR.EXE
ISSVC.exe
SNDSrvc.exe
CCEVTMGR.EXE
spoolsv.exe
AOLacsd.exe
NAVAPSVC.EXE
wdfmgr.exe
symwsc.exe
ALG.EXE
EXPLORER.EXE
SymSCUI.exe
smax4pnp.exe
hkcmd.exe
jusched.exe
IntelMEM.exe
DVDLauncher.exe
mm_tray.exe
mmtask.exe
realplay.exe
tfswctrl.exe
CCAPP.EXE
wrexec.exe
DSAgnt.exe
aim.exe
wrmont.exe
aoltray.exe
NSMdtr.exe
IEXPLORE.EXE
msmsgs.exe
BPSSI1.exe

Startup Programs
SoundMAXPnP C:\Program Files\Analog Devices\Core\smax4pnp.exe
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
IntelMeM C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
MMTray C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
mmtask C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
dla C:\WINDOWS\system32\dla\tfswctrl.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
wrexec wrexec.exe
DESKTOP.INI Startup Group



Error Log.txt

January 14, 2006 03:40 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.75

[jeromy]

Please upgrade to the latest version of WatchRight and let me know if that solves your problem.

You can obtain WatchRight here.