It has stopped logging IM recently

[Carole]

Larry said:

Still cannot get watchright to work anymore.

We will need more information in order to help you. Please follow the steps in this post to obtain your detailed system information, and then post it in the message board along with details as to what isn't working exactly.

Thank you.

we sent all computer info twice but still no reply.

All tech support for Watch Right is now being handled through this message board only.

[Larry Cooper]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 928

Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 68 % used
Total Physical Memory - 523 MB
Free Physical Memory - 166.312 MB
C:\ - 1979 MB free
D:\ - 7788 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 111 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.75
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\Dao\dao350.dll 3.50.3602.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\Mscomctl.ocx 6.0.88.77
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (50 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
EXPLORER.EXE
SPOOLSV.EXE
TaskSwitch.exe
PDESK.EXE
DrgToDsc.exe
RxMon.exe
HPZTSB09.EXE
HPCMPMGR.EXE
HPHMON05.EXE
APDPROXY.EXE
aolsoftware.exe
Tav.exe
WREXEC.EXE
CTFMON.EXE
PlaxoHelper.exe
QWDLLS.EXE
backWeb-7288971.exe
WRMONT.EXE
webshots.scr
P2PNET~1.EXE
MDM.EXE
MGABG.EXE
PCTSPK.EXE
TAVMS.EXE
WDFMGR.EXE
MsPMSPSv.exe
Fast.exe
SVCHOST.EXE
HPZipm12.exe
alg.exe
TavAUD.exe
enginecs2.exe
TAVMSP.EXE
KAVSS.EXE
KAVSS.EXE
YBROWSER.EXE
YCOMMON.EXE
YBRWICON.EXE
BPSSI1.exe

Startup Programs
CoolSwitch C:\WINDOWS\System32\taskswitch.exe
FastUser C:\WINDOWS\System32\fast.exe
Matrox Powerdesk C:\WINDOWS\system32\PDesk\PDesk.exe /Autolaunch
RoxioEngineUtility "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
RoxioDragToDisc "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
RoxioAudioCentral "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
YBrowser C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
HPHUPD05 C:\Program Files\Hewlett-Packard\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
HPHmon05 C:\WINDOWS\system32\hphmon05.exe
atldw.exe C:\WINDOWS\system32\atldw.exe
Adobe Photo Downloader "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
MediaPipe P2P Loader "C:\Program Files\p2pnetworks\mpp2pl.exe" /H
appgh32.exe C:\WINDOWS\appgh32.exe
mfckj32.exe C:\WINDOWS\mfckj32.exe
addxg32.exe C:\WINDOWS\addxg32.exe
sysum32.exe C:\WINDOWS\sysum32.exe
d3pc.exe C:\WINDOWS\system32\d3pc.exe
atlbr.exe C:\WINDOWS\atlbr.exe
winoq32.exe C:\WINDOWS\system32\winoq32.exe
ienb.exe C:\WINDOWS\system32\ienb.exe
netfh32.exe C:\WINDOWS\system32\netfh32.exe
enginecs2 C:\Program Files\Security Software Systems\Cyber Sentinel 2.0\enginecs2.exe
ipbs32.exe C:\WINDOWS\system32\ipbs32.exe
sdksx32.exe C:\WINDOWS\system32\sdksx32.exe
HostManager C:\Program Files\Common Files\AOL\1133573481\ee\AOLSoftware.exe
crwy32.exe C:\WINDOWS\system32\crwy32.exe
apisy32.exe C:\WINDOWS\apisy32.exe
netkc32.exe C:\WINDOWS\system32\netkc32.exe
cnfgTav "C:\Program Files\Trustix\Trustix AntiVirus\Tav.exe"
ntqt32.exe C:\WINDOWS\system32\ntqt32.exe
wrexec wrexec.exe
c32cs2 C:\Program Files\Security Software Systems\Cyber Sentinel 2.0\c32cs2.exe
desktop.ini Startup Group
Webshots Startup Group



Error Log.txt

January 2, 2006 05:24 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



January 2, 2006 05:24 PM
The following error occurred:
App: Watch Right
Module: ListCounts
Description: Permission denied
Number: 70
Source: WatchRight
Version: 2002.0.75



January 3, 2006 04:18 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.75



January 3, 2006 04:18 PM
The following error occurred:
App: Watch Right
Module: ListCounts
Description: Permission denied
Number: 70
Source: WatchRight
Version: 2002.0.75



January 3, 2006 04:19 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: WatchRight
Version: 2002.0.75



January 3, 2006 04:19 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Permission denied
Number: 70
Source: WatchRight
Version: 2002.0.75



January 4, 2006 07:21 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: WatchRight
Version: 2002.0.75



January 4, 2006 07:21 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Permission denied
Number: 70
Source: WatchRight
Version: 2002.0.75

[Carole]

Larry said:

Versions:
--------------Applications-------------------

America Online .
AIM .
Watch Right 2002.0.0.75

Several things I noticed:

You have a rather large number of startup programs which could slow down your computer and/or interfere with the proper functioning of Watch Right. Try disabling all programs that are not absolutely necessary at startup following the steps in this thread.

Also, I see that you are using an antispyware tool called Cyber Sentinel. I don't know this one in particular, but many such programs have been known to cause trouble or otherwise interfere with WR and other programs. I would recommend you temporarily disable Cyber Sentinel and see whether it fixes the WR logging problem.

We usually recommend people to use Ad-Aware SE, a very safe, reliable, and free antispyware program. Click here for more information about this.

Last, you are using an outdated version of Watch Right (which is incompatible with AIM Triton, if this is the AIM version you are using.) The latest version of Watch Right is 2002.0.77. You can download it from our web site at www.bpssoft.com .

If none of the above helps, please post your updated BPS System Information, along with details on the steps you have taken so far.

Thanks.

[Larry Cooper]

This is a weird one last week it started to work again. But only when my one daughter is on line. it recorded everything. I really wish we could get this to work. There is nothing out there in the market that is close to being as good as this program is . The problem is that it stoped recording again. Please advise . We need this to work if at all possible.

[Larry Cooper]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 968

Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 67 % used
Total Physical Memory - 523 MB
Free Physical Memory - 168.752 MB
C:\ - 316 MB free
D:\ - 7500 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 111 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM .
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\Dao\dao350.dll 3.50.3602.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\Mscomctl.ocx 6.0.88.77
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (46 total):
[System Process]
System
SMSS.EXE
csrss.exe
winlogon.exe
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
Explorer.EXE
spoolsv.exe
TaskSwitch.exe
PDesk.exe
RxMon.exe
hpcmpmgr.exe
hphmon05.exe
Tav.exe
aolsoftware.exe
wrexec.exe
mdm.exe
ctfmon.exe
PlaxoHelper.exe
ycommon.exe
QWDLLS.EXE
mgabg.exe
wrmont.exe
pctspk.exe
webshots.scr
SVCHOST.EXE
TAVMS.exe
wdfmgr.exe
MsPMSPSv.exe
Fast.exe
Playlist.exe
HPZipm12.exe
alg.exe
TavAUD.exe
ybrwicon.exe
TAVMSP.exe
kavss.exe
kavss.exe
enginecs2.exe
ybrowser.exe
BPSSI1.exe

Startup Programs
CoolSwitch C:\WINDOWS\System32\taskswitch.exe
FastUser C:\WINDOWS\System32\fast.exe
Matrox Powerdesk C:\WINDOWS\system32\PDesk\PDesk.exe /Autolaunch
RoxioEngineUtility "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
RoxioAudioCentral "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
YBrowser C:\PROGRA~1\YAHOO!\browser\ybrwicon.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
HPHUPD05 C:\Program Files\Hewlett-Packard\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
HPHmon05 C:\WINDOWS\system32\hphmon05.exe
atldw.exe C:\WINDOWS\system32\atldw.exe
Adobe Photo Downloader "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
appgh32.exe C:\WINDOWS\appgh32.exe
mfckj32.exe C:\WINDOWS\mfckj32.exe
addxg32.exe C:\WINDOWS\addxg32.exe
sysum32.exe C:\WINDOWS\sysum32.exe
d3pc.exe C:\WINDOWS\system32\d3pc.exe
atlbr.exe C:\WINDOWS\atlbr.exe
winoq32.exe C:\WINDOWS\system32\winoq32.exe
ienb.exe C:\WINDOWS\system32\ienb.exe
netfh32.exe C:\WINDOWS\system32\netfh32.exe
enginecs2 C:\Program Files\Security Software Systems\Cyber Sentinel 2.0\enginecs2.exe
ipbs32.exe C:\WINDOWS\system32\ipbs32.exe
sdksx32.exe C:\WINDOWS\system32\sdksx32.exe
crwy32.exe C:\WINDOWS\system32\crwy32.exe
apisy32.exe C:\WINDOWS\apisy32.exe
netkc32.exe C:\WINDOWS\system32\netkc32.exe
cnfgTav "C:\Program Files\Trustix\Trustix AntiVirus\Tav.exe"
ntqt32.exe C:\WINDOWS\system32\ntqt32.exe
RoxioDragToDisc "C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe"
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
HostManager C:\Program Files\Common Files\AOL\1141523492\ee\AOLSoftware.exe
wrexec wrexec.exe
c32cs2 C:\Program Files\Security Software Systems\Cyber Sentinel 2.0\c32cs2.exe
desktop.ini Startup Group
Webshots Startup Group



Error Log.txt

Module: LockHelpFile
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: WatchRight
Version: 2002.0.75



January 4, 2006 07:21 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Permission denied
Number: 70
Source: WatchRight
Version: 2002.0.75



February 10, 2006 11:26 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: wrmont
Version: 2002.0.77



February 11, 2006 09:14 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: Object required
Number: 424
Source: wrmont
Version: 2002.0.77



February 11, 2006 09:14 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: For loop not initialized
Number: 92
Source: wrmont
Version: 2002.0.77



February 11, 2006 09:14 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: Object required
Number: 424
Source: wrmont
Version: 2002.0.77



February 11, 2006 09:14 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: For loop not initialized
Number: 92
Source: wrmont
Version: 2002.0.77



February 13, 2006 10:45 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



February 15, 2006 03:24 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



February 15, 2006 03:24 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77



February 15, 2006 03:24 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77

[jeromy]

Larry,

Thanks for the updated System Information Report.

There are a number of programs that appear to loaded from C:\Windows\ folder(s). I've always had a mental red flag when seeing items loaded from this folder, as there shouldn't be many.
In your case, there is quite a few:

C:\WINDOWS\system32\atldw.exe
appgh32.exe C:\WINDOWS\appgh32.exe
mfckj32.exe C:\WINDOWS\mfckj32.exe
addxg32.exe C:\WINDOWS\addxg32.exe
sysum32.exe C:\WINDOWS\sysum32.exe
d3pc.exe C:\WINDOWS\system32\d3pc.exe
atlbr.exe C:\WINDOWS\atlbr.exe
winoq32.exe C:\WINDOWS\system32\winoq32.exe
ienb.exe C:\WINDOWS\system32\ienb.exe
netfh32.exe C:\WINDOWS\system32\netfh32.exe
ipbs32.exe C:\WINDOWS\system32\ipbs32.exe
sdksx32.exe C:\WINDOWS\system32\sdksx32.exe
crwy32.exe C:\WINDOWS\system32\crwy32.exe
apisy32.exe C:\WINDOWS\apisy32.exe
netkc32.exe C:\WINDOWS\system32\netkc32.exe
ntqt32.exe C:\WINDOWS\system32\ntqt32.exe


From my experience this many files typically means there is a variant of a virus on your computer. I notice you have an Antivirus program on your computer, please use it's internal updater to make certain you're using the latest virus definition files and run a complete scan.

As an added layer of security, I would like for you to use this free, web-based virus scanner to check your computer for known viruses as well:
Free Online Virus Scan.

I will personally be looking for the reply to this thread, so please reply with the results of your scan once you have completed them.

[s hitz]

Mine too has stopped working.

I have tried several times to reinstall. I am trying once more. After some chances to view the logs, I will find out (once more) if it did or did not work.

[Carole]

s said:

Mine too has stopped working.

I have tried several times to reinstall. I am trying once more. After some chances to view the logs, I will find out (once more) if it did or did not work.

Please start your own thread and then post your system information in it as explained here. This will allow us to see if something on your system is preventing Watch Right from functionning properly.

Thank you.

[s hitz]

Sorry about the Thread thing. Did not know.

I did some things... got it working (GREAT!) now...

Just a few tweaks and it is working fine!!!!

Simple!
--Over and out!