not logging any IM

[cathy]

This program was working until yesterday. It has not logged any IM's and I sent a test one and it was not logged. It also is not logging and emails being received on aol.

I have attached my computer information below:



BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2141

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 67 % used
Total Physical Memory - 489 MB
Free Physical Memory - 157.208 MB
C:\ - 7438 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 5 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.75
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3007.1
C:\WINDOWS\system32\MSJet35.dll 3.51.3203.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (46 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
mdm.exe
NAVAPSVC.EXE
NPROTECT.EXE
SAVSCAN.EXE
svchost.exe
symlcsvc.exe
symwsc.exe
alg.exe
CNDNDlg.exe
explorer.exe
ViewMgr.exe
sgtray.exe
SynTPLpr.exe
SynTPEnh.exe
iTunesHelper.exe
igfxtray.exe
hphmon05.exe
hpztsb12.exe
hpcmpmgr.exe
hkcmd.exe
eabservr.exe
CCAPP.EXE
qttask.exe
hpwuSchd2.exe
ctfmon.exe
MWSOEMON.EXE
iPodService.exe
wrexec.exe
wrmont.exe
IEXPLORE.EXE
BPSSI1.exe

Startup Programs
ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HPHUPD05 c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
HPHmon05 C:\WINDOWS\system32\hphmon05.exe
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb12.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
eabconfg.cpl C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
Cpqset C:\Program Files\HPQ\Default Settings\cpqset.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Advanced Tools Check C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
HP Software Update "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
MyWebSearch Email Plugin C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
wrexec wrexec.exe
desktop.ini Startup Group
MyWebSearch Email Plugin Startup Group



Error Log.txt


October 4, 2005 11:09 PM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: File already exists
Number: 58
Source: WatchRight
Version: 2002.0.75



October 24, 2005 10:53 PM
The following error occurred:
App: Watch Right
Module: TreeView1_NodeClick
Description: Automation error
Unspecified error
Number: -2147467259
Source: WatchRight
Version: 2002.0.75



October 25, 2005 11:29 PM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.75



November 8, 2005 03:02 PM
The following error occurred:
App: Watch Right
Module: LockInstallLog
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.75



November 8, 2005 07:58 PM
The following error occurred:
App: Watch Right
Module: LockInstallLog
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.75



November 9, 2005 09:48 PM
The following error occurred:
App: Watch Right
Module: LockInstallLog
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.75

[Carole]

cathy said:

Running Programs (46 total):
[System Process]
MWSOEMON.EXE

Startup Programs
MyWebSearch Email Plugin C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
MyWebSearch Email Plugin Startup Group

This is the "My Web Search" plugin, which is a malware known to cause problems with the proper functioning of many programs.

Please update you antivirus programs and run a full scan.

In addition, please read this thread for information on how to remove current spyware/malware/adware from your computer, and how to protect it in the future.