PT keep freezing up????

[gagemorris]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1781

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 47 % used
Total Physical Memory - 1047 MB
Free Physical Memory - 554.492 MB
C:\ - 43957 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 218 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 8.0.4129.6811 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.38
PowerTools Pro 11 11.0.0.39
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.3266
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 11\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\SYSTEM32\Mscomctl.ocx 6.1.97.82
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
C:\WINDOWS\SYSTEM32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 11.0.5721.5145
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (45 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
wltrysvc.exe
bcmwltry.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
ati2evxx.exe
cisvc.exe
aoltpspd.exe
mcmscsvc.exe
explorer.exe
McNASvc.exe
McProxy.exe
Mcshield.exe
MpfSrv.exe
mcagent.exe
wltray.exe
jusched.exe
SAService.exe
SiteAdv.exe
ctfmon.exe
GoogleToolbarNotifier.exe
snmp.exe
svchost.exe
wanmpsvc.exe
MsPMSPSv.exe
svchost.exe
alg.exe
mcsysmon.exe
CIDAEMON.EXE
waol.exe
shellmon.exe
aolwbspd.exe
BPSSI1.exe

Startup Programs
wltray.exe C:\WINDOWS\system32\wltray.exe
SunJavaUpdateSched "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
mcagent_exe C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
SiteAdvisor "C:\Program Files\SiteAdvisor\6261\SiteAdv.exe"
DESKTOP.INI Startup Group



Error Log.txt

r AOL
Module: Tree1_NodeClick
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools110
Version: 11.0.39



June 14, 2008 03:19 PM
The following error occurred:
App: PowerTools for AOL
Module: AddNewItem
Description: Element not found
Number: 35601
Source: SSNodes
Version: 11.0.39



June 14, 2008 03:24 PM
The following error occurred:
App: PowerTools for AOL
Module: btn_NewFolder_Click
Description: SelectedItem is Nothing, not visible, or not enabled.
Number: 35804
Source: SSTree
Version: 11.0.39



June 29, 2008 12:36 AM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39



June 29, 2008 05:19 PM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39




June 29, 2008 05:22 PM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39

Please let me know what is wrong and how I can fix this problem? Thank you Mike

[jeromy]

Mike,

Does it freeze when you first try to launch PowerTools 11?

Or at another time? If so, when? Can you duplicate?