Top Toobar Lost

[Bobby B Byrd]

Rocky, To make a long story short I have lost my top toolbar...this was after I took steps when the bps editor kept popping up and preventing pt from starting.

I've reinstalled several times, deleted the .lyt files...I've shutdown all the anti-whatever software that I run. I just don't have my top toolbars..seems like everything else is there and running correctly.

I never have had a problem with PT to amount to anything..This is really ticking me off.

I need your excellant help.

Thanks

[Bobby B Byrd]

could it be related to.......DWSBC36.OCX..............hmmm

[jeromy]

Would you mind posting the BPS System Information Report?

Please follow these directions to post the BPS System Information Report:

1. Click the Windows "Start" button.

2. Click on "All Programs" to get a list of all installed programs on your system.

3. Click on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

[Bobby B Byrd]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2020

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 43 % used
Total Physical Memory - 1048 MB
Free Physical Memory - 592.484 MB
C:\ - 67926 MB free
E:\ - 20429 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 28 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

E:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (45 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
avgamsvr.exe
aoltpspd.exe
avgupsvc.exe
pctspk.exe
svchost.exe
avgcc.exe
avgemc.exe
WRSSSDK.exe
hpcmpmgr.exe
gcasServ.exe
SpySweeper.exe
jusched.exe
hpwuSchd2.exe
zlclient.exe
reader_sl.exe
hpqtra08.exe
waol.exe
qshelf98.exe
hpqgalry.exe
gcasDtServ.exe
wdfmgr.exe
vsmon.exe
shellmon.exe
HPZipm12.exe
alg.exe
wuauclt.exe
ptools12.exe
iexplore.exe
BPSSI1.exe

Startup Programs
AVG7_CC C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
AVG7_EMC C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
Cmaudio RunDll32 cmicnfg.cpl,CMICtrlWnd
CountrySelection pctptt.exe
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
SpySweeper "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /startintray
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
HP Software Update C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
Zone Labs Client C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
desktop.ini Startup Group



Error Log.txt

ne of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 27, 2006 12:54 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 27, 2006 01:02 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 27, 2006 01:02 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadHiddenIM
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37


March 27, 2006 01:02 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 27, 2006 01:36 PM
The following error occurred:
App: PowerTools for AOL
Module: PopupBandMenu
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37

[BPSTBear]

Bobby said:

BPS SysInfo Report

SpySweeper.exe

March 27, 2006 12:54 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37

You pinpointed your problem exactly. You are missing your Toolbar files. The reason this is happening, you have a program used for Spyware called SpySweeper which is known to delete false positives, and this is a file that it does delete, the tool bar files. So you will need to reinstall PT again.....and a great Spyware program is Ad-aware SE which you can get at Lavasoft.com.....and download the free version which is the Personal Edition. I use the program all the time and it works great. Many Spyware removal program just remove files by names, Ad-aware will search out the name and check out how the file is used before deleting the file. If you run Spy Sweeper again in will remove these files again unless you put it in to ignore them. Here are the directions on using Ad-aware: Please let me know how everything works

How to Update Ad-Aware Signature Files:
Click on START > Programs > LavaSoft Ad-Aware SE > LavaSoft Ad-Aware SE Personal
Click on the "Check for updates" link just above START.
Click on the "Connect" button.
If an update is found, click on the "OK" button to start the download process.
When complete, click on "Finish", this will take you back to the main screen.
Now, click on "START" then click next, to begin the scanning process, make certain both of these options are selected:

**Perform Full System Scan
**Search for negligable risk entries

BPS TBear :-)

[Bobby B Byrd]

No success...reinstalled PT....with all Anti-Anything...cut off..still no top toolbar..additionally...when I first signed on I had a black area below the aol icon..which is gone now.

I have used and have adaware

What next?

[BPSTBear]

Bobby said:

No success...reinstalled PT....with all Anti-Anything...cut off..still no top toolbar..additionally...when I first signed on I had a black area below the aol icon..which is gone now.

I have used and have adaware

What next?

Can you please take a Screen Shot of what your screen looks like and send that to me in Mail? Send to
Here are the Directions for sending a Screen shot:

1. Make sure you can SEE what want to capture on your screen.
2. Press the PRINT SCRN key (next to the F12 key). You will not see anything happen when you hit this button, but you will when you paste it in email.
3. Open an email form, put your cursor in the body, RIGHT click and click PASTE.
4. When asked if you want to RESIZE, say YES.
Thank you. :-)

BPSTBear :-)

[Bobby B Byrd]

Bear,

HAHAHAA......tell you the deal......I've been using PT for soooooo many years.......and I have it sooo customized I didn't realize that I had the default toobar loaded........it finally dawned on me about 4pm today. After some extensive remodeling i'm back about to where I should be...with one exception....while experimenting I deleted my navagation/url window on the tool bar...Any idea how to get it back?.......I know..I know..I"m an idiot...any help will be appreciated.

Thanks,
Bobby

[Carole]

Bobby said:

while experimenting I deleted my navagation/url window on the tool bar...Any idea how to get it back?.......I know..I know..I"m an idiot...any help will be appreciated.

Right-click anywhere on the toolbar and make sure there's a check mark next to "Navbar".

If that doesn't bring it back, you can still right-click the toolbar and select Toolbar Properties, then reset the entire toolbar.

[Bobby B Byrd]

All is well in the garden again.

Thanks alot for all the help.

B

[BPSTBear]

Bobby said:

Bear,

HAHAHAA......tell you the deal......I've been using PT for soooooo many years.......and I have it sooo customized I didn't realize that I had the default toobar loaded........it finally dawned on me about 4pm today. After some extensive remodeling i'm back about to where I should be...with one exception....while experimenting I deleted my navagation/url window on the tool bar...Any idea how to get it back?.......I know..I know..I"m an idiot...any help will be appreciated.

Thanks,
Bobby

You are in NO way an idiot, these things happen and I am glad it was an easy fix that all is straightened out now. did you know you can save that toolbar layout instead of having to redo it all? There may be time where you may not be able to use the saved layout but most times you can.

To save your toolbar layout...click on the down arrow to the right of your tool bar, either one, then click add or remove buttons, at the bottom of that list you will see Customize, as you are familair with that, click that, then click on save, and give it a name that you will know is your newest toobar that you are looking for, I usually give it the PT version number, but you can give it the date or anything you wish, then if you need to pull that one up for any reason, you do the first few steps and instead of clicking on save you would click load. Makes things a lot easier when you customize a lot. Anyway, glad all is fixed now. :-)

BPS TBear :-)