unable to go to any websites

[Kelly]

I recently had to do a recovery on my computer. I was able to re download Power Tools. But now, anytime that I try to go a website, such as google, as an example, I am booted offline

[Carole]

PowerTools does not interfere with the AOL browser or with your AOL connection in any way. You will need to check with AOL about this.

[jeromy]

You may want to purge your internet cache and toolbar history.
In the past I've seen a corrupt entry within the toolbar history cause a similar problem.

Steps to delete Internet Cache:

1. Go to Keyword: SETTINGS (on AOL)

2. Click on "Internet [Web] Options"

3. Click over to the "Clear my Footprints" tab

4. Click on the "Select Footprints to Clear" button.

5. Place a checkmark next to everything here, then click on the green "Clear Selected Footprints" button.

Delete AOL Toolbar History:

1. Go to Keyword: TOOLBAR SETTINGS

2. Click on the "Clear History Trail Now" button

3. Click on the "Cancel" button to close this window.

Delete PowerTools Toolbar History:

1. Click on the small downward facing arrow that is on the PowerTools NavBar (to the left of "Go"), this menu will appear:


2. Remove the checkmark next to "Auto-complete Keyword and Web Address Entries"

3. You will receive a prompt asking if you wish to delete any saved keyword and web address entries, click on "YES"

(You may recheck the option to enable Auto-Complete.)

Once you've done all of this, restart your computer.