PT12.37 won't launch AOL 9.0

[Indyguy]

For the past 5 months, I cannot get PT to launch. I have tried starting AOL first then, starting PT (in addition to starting with the PT icon) but, I just get the upper bar in the window, flashing wildly then, nothing. The only time I can get it to work is by re-installing PT,,,that only lasts for a little while. I even uninstalled AOL and PT and tried it again. Other times, I just get the standard error message that it needs to shut down!

It is basically worthless to me, at this time!

Thanks

[jeromy]

Please post the BPS System Information Report. This will supply us with adequate information to quickly isolate the problem.

Directions:

1. Click the Windows "Start" button.

2. Click on "All Programs" to get a list of all installed programs on your system.

3. Click on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right-click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

[Jim Poelstra]

I am having the same problem with PowerTools not loading.

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1629

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 55 % used
Total Physical Memory - 523 MB
Free Physical Memory - 232.476 MB
C:\ - 140382 MB free
D:\ - 11270 MB free
E:\ - 17475 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 230 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4156.5021 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 2.6.0.83
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

0.0
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (42 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
DUMeter.exe
GhostTray.exe
AOLDial.exe
qttask.exe
mm_tray.exe
mmtask.exe
devldr32.exe
zlclient.exe
swdoctor.exe
WZQKPICK.EXE
AOLHostManager.exe
AOLacsd.exe
gearsec.exe
AOLServiceHost.exe
PQV2iSvc.exe
IMApp.exe
sdhelp.exe
vsmon.exe
AOLSP Scheduler.exe
AOLServiceHost.exe
wmiprvse.exe
isafe.exe
alg.exe
IncMail.exe
waol.exe
shellmon.exe
aoltpspd.exe
BPSSI1.exe

Startup Programs
MPFTray C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
DU Meter C:\Program Files\DU Meter\DUMeter.exe
Norton Ghost 9.0 C:\Program Files\Symantec\Norton Ghost\Agent\GhostTray.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
MMTray C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
mmtask C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe
KernelFaultCheck %systemroot%\system32\dumprep 0 -k
HostManager C:\Program Files\Common Files\AOL\1127581029\ee\AOLHostManager.exe
MISAggregator
Zone Labs Client C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
desktop.ini Startup Group
IMFrame Tray Icon Startup Group



Error Log.txt

ne of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 23, 2006 09:40 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 23, 2006 09:41 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



March 23, 2006 09:41 AM
The following error occurred:
App: PowerTools for AOL
Module: LoadHiddenIM
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37




March 23, 2006 09:41 AM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37

[RCastrp342]

I have Media Center Edition xp os 2005, I can't get all the smilies to show up in the chat room on aol as art, just some of them and I was wonder why only some and not all

[Katie]

Jim Poelstra
According to your System report, you are missing a critical PT file. My guess would be that your anti-spyware program targeted it for some reason as spyware (it's not) and deleted it. You need to reinstall PT to fix that problem.

Once in reinstall PT, open AOL but do not log on. Then open PT. Then log on. You just need to do that the first time.

You also need to tell your anti-spyware program to ignore or allow 'DWSBC36.OCX'.

Lastly, you have an older version of AOL. The newer version at keyword: UPGRADE has some bugs worked out so you might want to get that and install it.

Katie

[Katie]

RCastrp342 said:

I have Media Center Edition xp os 2005, I can't get all the smilies to show up in the chat room on aol as art, just some of them and I was wonder why only some and not all

It's very peculiar that you would see some of the icons and not all of them. When you are in the chat room, click on the AOL logo (upper left corner of chat screen)>Chat Preferences and remove the checkmark from "Display Smilies as Art". That disables them in AOL so that PT can show them.

If that doesn't fix it, please post again.



Katie