Problems Loading Power Tools 12

[cataino]

I am a user of power tools 12. A few times now, power tools does not load in properly; the BPS editor appears in the background while the program loads, and eventually power tools doesn't load and locks up AOL to boot.

If I reinstall power tools, the problem goes away....until a few days later when it reappears.

Please help.

[cataino]

I forgot to load the system info file:

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1278

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 55 % used
Total Physical Memory - 785 MB
Free Physical Memory - 350.172 MB
C:\ - 51546 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 20 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 0.0.0.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\system32\mscomctl.ocx 6.1.97.82
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 5.1.4601.0
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (61 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
CCSETMGR.EXE
CCEVTMGR.EXE
SNDSrvc.exe
SPBBCSvc.exe
symlcsvc.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
awhost32.exe
aoltpspd.exe
MDM.EXE
NAVAPSVC.EXE
NPFMNTOR.EXE
NPROTECT.EXE
nvsvc32.exe
RoxMediaDB.exe
RoxWatch.exe
NOPDB.exe
wdfmgr.exe
vsmon.exe
alg.exe
explorer.exe
SynTPLpr.exe
SynTPEnh.exe
TPWRTRAY.EXE
00THotkey.exe
TFncKy.exe
TDispVol.exe
CCAPP.EXE
zlclient.exe
gcasServ.exe
jusched.exe
mm_tray.exe
ctfmon.exe
msmsgs.exe
MMDiag.exe
PAS8_Update.exe
gcasDtServ.exe
mim.exe
NSCSRVCE.EXE
svchost.exe
iexplore.exe
firefox.exe
YPager.exe
NAVW32.EXE
ptools12.exe
waol.exe
shellmon.exe
BPSSI1.exe

Startup Programs
NvCplDaemon RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
nwiz nwiz.exe /installquiet
SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
Tpwrtray TPWRTRAY.EXE
00THotkey C:\WINDOWS\System32\00THotkey.exe
000StTHK 000StTHK.exe
TFncKy C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe /Type 03
TcmTray
TDispVol TDispVol.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
Zone Labs Client C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
gcasServ "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~2\mimboot.exe
MMTray "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
desktop.ini Startup Group



Error Log.txt

wing error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



February 17, 2006 06:41 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMemory
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



February 18, 2006 05:55 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



February 22, 2006 06:11 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37




February 22, 2006 06:11 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadHiddenIM
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37



February 22, 2006 06:11 PM
The following error occurred:
App: PowerTools for AOL
Module: MainStartup
Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid
Number: 339
Source: BPSPowerTools120
Version: 12.0.37

[BPSTBear]

cataino said:

I forgot to load the system info file:

C:\WINDOWS\system32\Dwsbc36.ocx
C:\WINDOWS\system32\Dwshk36.ocx
C:\WINDOWS\system32\dwspy36.dll


[glow=red,2,300]Description: Component 'DWSBC36.OCX' or one of its dependencies not correctly registered: a file is missing or invalid[/glow]

Your info is showing that the files I left posted above 2 end with .ocx and 1 ends with .dll are what is causing the problem. Seems like you are using either and Antivirus program that is misidentifying those files or a spyware program that my be idenitifying them inforrectly, what you will need to do, is after you do a scan make sure you tell your spyware or antivirus program 2 ignore those 3 files, most likely they are the files being found, once you tell your programs to ifnore them, you should be ok, if you are still having problems please let me know and I will continue to help you out.

BPS TBear :-)

[cataino]

Hi there.

Thanks Mr. Bear for your help. Indeed the culprit was a spyware scanner.

To be specific, it was zone alarm pro's scanner. It runs twice a week, and this morning, after it ran, is when the problem began again.

I ran the scan manually and sure enough, it indentified one of the files as a key logger. I added the file to the ignore list.

I will let you know if the problem continues, but I think this :)did the trick!

thanks!

manny

[BPSTBear]

cataino said:

Hi there.

Thanks Mr. Bear for your help. Indeed the culprit was a spyware scanner.

To be specific, it was zone alarm pro's scanner. It runs twice a week, and this morning, after it ran, is when the problem began again.

I ran the scan manually and sure enough, it indentified one of the files as a key logger. I added the file to the ignore list.

I will let you know if the problem continues, but I think this :)did the trick!

thanks!

manny

You are most welcome, many spyware programs do this, our programs contain no spyware, but what happens is many programs go by the lettes of the names of files and automatically feel they are spyware, the programs we suggest most are Ad-aware SE and Spybot because they not only pic out the names of the files but they examine each one for it usuage, so they tell more whether it is spyware or not or maybe just a file that has letters that may make others feel it could be spyware, but those 3 files I sent you are the 3 main culprits it happens to so keep an eye out for all 3 of them. And I am glad we got you back up and running again. Enjoy PT :-)

BPS TBear

[jeromy]

cataino said:

To be specific, it was zone alarm pro's scanner. It runs twice a week, and this morning, after it ran, is when the problem began again.

I ran the scan manually and sure enough, it indentified one of the files as a key logger. I added the file to the ignore list.

For anyone else that might be reading this thread...

Zone Alarm's internal spyware scanner falsely identifies PowerTools as "BlackBox". Run a complete scan and place "BlackBox" on the Always Ignore list.

BPS Software does not and will not ever contain Spyware, Malware, or anything else that might track your internet usage.