Getting not signed in message and connect error

[Barbara]

Everything was fine this morning. When I came home just now and tried to sign on I get a message from AOL saying I have a connection problem and a PowerTools message telling me I am not signed on. Both are incorrect, as I am able to read emails and get to chat rooms, but none of the PT features work. I am on v12.0.37. Following is BPS System Information:

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1297

Video:
Horizontal Resolution - 1680 pixels
Vertical Resolution - 1050 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 45 % used
Total Physical Memory - 1037 MB
Free Physical Memory - 566.712 MB
C:\ - 164134 MB free
D:\ - 2503 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 7 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM .
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.0.88.77
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (70 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
cvpnd.exe
ehrecvr.exe
aoltpspd.exe
ehSched.exe
Mcdetect.exe
McShield.exe
McTskshd.exe
MpfService.exe
MSKSrvr.exe
PRISMXL.SYS
svchost.exe
svchost.exe
mcrdsvc.exe
dllhost.exe
explorer.exe
Mpf*gent.exe
alg.exe
mcagent.exe
ehtray.exe
shwiconEM.exe
ehmsas.exe
svchost.exe
zHotkey.exe
PDVDServ.exe
igfxtray.exe
hkcmd.exe
igfxpers.exe
MSKAgent.exe
tgcmd.exe
aolsoftware.exe
AOLSP Scheduler.exe
mcvsescn.exe
AOLDial.exe
iTunesHelper.exe
qttask.exe
hpgs2wnd.exe
MpfTray.exe
iPodService.exe
mcvsshld.exe
hpgs2wnf.exe
oasclnt.exe
SSCEVT~1.EXE
BigFix.exe
WindowsSearch.exe
wmiprvse.exe
IMApp.exe
WindowsSearchIndexer.exe
AOLssc.exe
msnmsgr.exe
ImNotfy.exe
winhlp32.exe
winhlp32.exe
IEXPLORE.EXE
BPSSI1.exe

Startup Programs
ehTray C:\WINDOWS\ehome\ehtray.exe
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
SunKistEM C:\Program Files\Digital Media Reader\shwiconem.exe
Gateway Extended Warranty "C:\Program Files\Gateway\GWCares\GWCares.exe"
CHotkey zHotkey.exe
ShowWnd ShowWnd.exe
SigmatelSysTrayApp sttray.exe
IntelAudioStudio "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" BOOT
Recguard %WINDIR%\SMINST\RECGUARD.EXE
RemoteControl "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
Persistence C:\WINDOWS\system32\igfxpers.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
MSKAGENTEXE C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
MSKDetectorExe C:\PROGRA~1\McAfee\SPAMKI~1\MSKDetct.exe /startup
tgcmd "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
HostManager C:\Program Files\Common Files\AOL\1138189291\ee\AOLSoftware.exe
AOLSPScheduler C:\Program Files\Common Files\AOL\1138189291\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1138189291\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
Share-to-Web Namespace Daemon C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
MPFExe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
VSOCheckTask "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
VirusScan Online C:\Program Files\McAfee.com\VSO\mcvsshld.exe
OASClnt C:\Program Files\McAfee.com\VSO\oasclnt.exe
desktop.ini Startup Group



Error Log.txt

OL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



January 26, 2006 06:42 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
The remote procedure call failed.
Number: -2147023170
Source: BPSPowerTools120
Version: 12.0.37



January 26, 2006 06:42 PM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37



February 3, 2006 06:23 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37




February 9, 2006 09:02 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



February 10, 2006 07:01 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



February 13, 2006 06:46 AM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOLChat_DelayedEvent
Description: This item's control has been deleted
Number: 35605
Source: ListItem
Version: 12.0.37



February 13, 2006 08:30 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_Ter_WndMessage
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37



February 13, 2006 09:54 PM
The following error occurred:
App: PowerTools for AOL
Module: sbc_AOL_DelayedEvent
Description: Method '~' of object '~' failed
Number: -2147467259
Source: BPSPowerTools120
Version: 12.0.37

[jeromy]

What is the error message you receive from AOL? Do any PowerTools features work?

I've noticed on my own machine that it seems to take longer for PowerTools to recognize that I'm signed online. If you watch the top menu bar (where file, edit, etc... are located) watch how long it takes to change from Sign On to Sign Off once you've logged onto AOL. Until that menu changes to "Sign Off" you can't use the PowerTools Enhanced Features as it thinks you are still offline.

I don't know if this is the same issue for you -- but it does remind me to send a bug report to the programmer about it.