Active Bar not working on

[channery]

I am puzzled. The active bar at the bottom of my aol screen used to show which buddy had signed in and signed off. Now however, it works on one screen name and none of the others.

I haven't changed any settings etc? Can anyone tell me how to fix this?

[jeromy]

Reset the Active Status Bar.

Select the small black arrow on the far right side of the toolbar > Click on "Reset Toolbar".

Let me know if that solves your problem.

[channery]

did that first thing.. tried it on all the sn's that it wasn't working on.. no go. To my knowledge, I have never did anything other than hit that reset, didn't change any actions etc.

and as an added thing that makes me go hmmmm I have two puters, same aol account on both, powertools on both. it's happening on them both. and I know I've never touched the active bar on the other one, however I did try to reset it to get it to work.. and it's a no go on that one also.

Did the virus scan, adware.. etc etc that aol provides.. both puters clean as a whistle.

man I miss that thing working, never knew how much I glanced at it till it's not working.

tried redownloading pt 12, deleted it off the puter first, then reinstalled fresh copy.. nada.

I can't think of anything else to do

erm Help?

[BPSTBear]

channery said:

did that first thing.. tried it on all the sn's that it wasn't working on.. no go. To my knowledge, I have never did anything other than hit that reset, didn't change any actions etc.

and as an added thing that makes me go hmmmm I have two puters, same aol account on both, powertools on both. it's happening on them both. and I know I've never touched the active bar on the other one, however I did try to reset it to get it to work.. and it's a no go on that one also.

Did the virus scan, adware.. etc etc that aol provides.. both puters clean as a whistle.

man I miss that thing working, never knew how much I glanced at it till it's not working.

tried redownloading pt 12, deleted it off the puter first, then reinstalled fresh copy.. nada.

I can't think of anything else to do

erm Help?

Can you please post a System Information here so we can take a look as see if something else may be going on, here are the directions:

Please click on START > All Programs > BPS SoftWare > BPS System Info.
Wait until you see text in the boxes. Then click "Copy to Clipboard". In your reply message board post, simply right-click and click Paste.

BPS TBear

[channery]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1125

Video:
Horizontal Resolution - 1152 pixels
Vertical Resolution - 864 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 78 % used
Total Physical Memory - 522 MB
Free Physical Memory - 112.516 MB
C:\ - 19049 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 4 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5301 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\SYSTEM32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\SYSTEM32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\SYSTEM32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\SYSTEM32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\SYSTEM32\DCal.dll 1.4.4.5
C:\WINDOWS\SYSTEM32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\SYSTEM32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\SYSTEM32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\SYSTEM32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\SYSTEM32\SSTree.ocx 1.0.4.1
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
C:\WINDOWS\SYSTEM32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (53 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
LEXBCES.EXE
spoolsv.exe
LEXPPS.EXE
EXPLORER.EXE
hkcmd.exe
jusched.exe
IntelMEM.exe
PCMService.exe
Support.exe
mmtask.exe
lxbabmgr.exe
lxbabmon.exe
mcvsshld.exe
mcagent.exe
MpfTray.exe
AOLSP Scheduler.exe
McVSEscn.exe
PortAOL.exe
LogitechDesktopMessenger.exe
EM_EXEC.EXE
aoltsmon.exe
mcvsrte.exe
aoltpspd.exe
MpfService.exe
Mpf*gent.exe
SVCHOST.EXE
wdfmgr.exe
wanmpsvc.exe
McShield.exe
WMIPRVSE.EXE
ALG.EXE
SVCHOST.EXE
aolsoftware.exe
PlaxoHelper.exe
ptools12.exe
waol.exe
AOLacsd.exe
shellmon.exe
AOLssc.exe
Paint Shop Pro 9.exe
BPSSI1.exe

Startup Programs
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
IntelMeM C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
PCMService "C:\Program Files\Dell\Media Experience\PCMService.exe"
VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
DwlClient c:\Program Files\Common Files\Dell\EUSW\Support.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
mmtask "C:\Program Files\Musicmatch\Musicmatch Jukebox\mmtask.exe"
Logitech Utility Logi_MwX.Exe
Lexmark X5100 Series "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
HostManager C:\Program Files\Common Files\AOL\1134481807\ee\AOLSoftware.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
VirusScan Online c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
MPFExe C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
AOLSPScheduler C:\Program Files\Common Files\AOL\1134481807\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1134481807\ee\services\sscFirewallPlugin\ver1_10_3_1\SSCRun.exe
Adobe Gamma Startup Group
DESKTOP.INI Startup Group



Error Log.txt

e following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



January 5, 2006 03:15 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



January 6, 2006 09:30 AM
The following error occurred:
App: PowerTools for AOL
Module: LocateOnline
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



January 9, 2006 05:43 AM
The following error occurred:
App: PowerTools for AOL
Module: Init
Description: Automation error
Number: -2147220990
Source: BPSPowerTools120
Version: 12.0.37



January 11, 2006 01:53 PM
The following error occurred:
App: PowerTools for AOL
Module: LoadSendIM
Description: Out of memory
Number: 7
Source: BPSPowerTools120
Version: 12.0.37




January 13, 2006 09:54 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: Automation error
The remote procedure call failed.
Number: -2147023170
Source: BPSPowerTools120
Version: 12.0.37



January 13, 2006 09:54 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37




looks to me like I got a problem, but I don't know what it is.

[jeromy]

Exit PowerTools and follow these directions:

1. Click on START > on the right-side pane Select SEARCH
2. Search for Actbar120.lyt (you can copy and paste this)
3. Change the "Look In:" to search your C:\ drive
4. Click on "Search Now" button.
5. Once the item is found right-click on this file > Select Delete.
6. Launch PowerTools.

[channery]

did as instructed.. no change.. works on only one sn .. the same sn on both puters.. and none of the others. Even ran the search twice to make sure I had deleted all copies of the file.


Next suggestion please?

[jeromy]

I would go to Keyword: UPGRADE and download the latest version of AOL 9.0.

The version you have is pretty outdated. It isn't uncommon for those TODs (Tools on Demad -- downloads at sign off) corrupt your screen name data.

Updating should fix your problem.

[channery]

okay.. now it doesn't work on any sn...

[channery]

could aol have snuck in an update that would make the powertools not be able to function as they should?

[jeromy]

I doubt that is the case -- otherwise we would have seem a lot more posts about the same issue.

Go to Keyword: Filtering and Viewing on AOL.
Make certain the following items are NOT checked:

Show my buddy list in A-Z order
Use Friendly Names in Buddy List Window

-- Please let me know your results.

[channery]

ARGHHHHHHHHHHH you genius!!! Who would have thought that something that simple.. THANK YOU THANK YOU THANK YOU!

[jeromy]

You're welcome. Glad we could fix the problem! =)