PT error reports

[DDeamicisaolcom]

Just d/led the latest version of PT for 8.0 and now when i sign on , after im on for a minute or two I get a message stating that an error has occured . It happens each time I sign on .. thank you

[jeromy]

Is the message generated by AOL or PowerTools?
Are you using any features (PowerIM, ChatRoom, etc..) when this message appears?

Could you also post the BPS System Information Report?

1. Click on START > Point to (All) Programs > BPS Software > Select "BPS System Info".
2. Once this utility loads, and the fields fill with text, click on the "Copy to Clipboard" button.
3. In your reply message board post, simply right-click > Select Paste.

Thanks!

[DDeamicisaolcom]

The message is created by PT and this is what it says when i try to use the chat rooms or try to use any of the functions ....it says "PT11.x main executable has encounted a problem and needs to close.We are sorry for the inconvenience "



BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 1875

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 55 % used
Total Physical Memory - 521 MB
Free Physical Memory - 234.632 MB
C:\ - 108687 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 12 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 8.0.4129.6808 US
AIM 5.9.3861.0
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 11.0.0.39
PowerTools Pro 10 10.1.0.62
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 11\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\msdxm.ocx 6.4.9.1130
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (47 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
SMax4PNP.exe
SMax4.exe
AOLDial.exe
mcvsshld.exe
mcagent.exe
McVSEscn.exe
iTunesHelper.exe
qttask.exe
point32.exe
jusched.exe
msmsgs.exe
WinCinemaMgr.exe
AOLHostManager.exe
pttray.exe
AOLServiceHost.exe
mcvsftsn.exe
AOLacsd.exe
aoltsmon.exe
mcvsrte.exe
SMAgent.exe
aoltpspd.exe
AOLSP Scheduler.exe
AOLServiceHost.exe
wdfmgr.exe
wanmpsvc.exe
iPodService.exe
McShield.exe
alg.exe
wmiprvse.exe
waol.exe
shellmon.exe
aolwbspd.exe
BPSSI1.exe

Startup Programs
SoundMAXPnP C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
SoundMAX "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
HostManager C:\Program Files\Common Files\AOL\1105293913\ee\AOLHostManager.exe
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
VSOCheckTask "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
VirusScan Online "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
Pure Networks Port Magic "C:\PROGRA~1\PURENE~1\PORTMA~1\PortAOL.exe" -Run
HPDJ Taskbar Utility C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
NeroCheck C:\WINDOWS\system32\\NeroCheck.exe
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
POINTER point32.exe
MyWebSearch Email Plugin C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
desktop.ini Startup Group
PowerTools Tray Icon Startup Group



Error Log.txt


November 21, 2005 11:22 AM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools110
Version: 11.0.38



January 14, 2006 06:49 PM
The following error occurred:
App: PowerTools for AOL
Module: GetActiveName
Description: Window is already subclassed
Number: 31001
Source: BPSPowerTools110
Version: 11.0.39

[jeromy]

The error message you're receiving is because PowerTools 12 installs a newer version of a file that PowerTools 11 isn't compatible with.

If you wish to use PowerTools 11 you'll need to follow these directions:

1. Click on START, then RUN
2. Copy and paste this exact line of text into the RUN line:
regsvr32 "C:\Program Files\PowerTools 11\ActBar2.OCX"
3. Hit Enter or OK.
-- If successful you'll receive a message box saying that your file has been properly registered.

NOTE: If you wish to go back to PowerTools 12 you'll need to follow the same steps, but copy and paste this instead of the one available from line 2 above:
regsvr32 "C:\Windows\System32\ActBar2.OCX"

---------------------------
I'd also like to point out from your System Information Report you have a piece of Spyware that has been known to cause many problems with our Software; MyWebSearch.

You should go into the Windows Control Panel > Select Add/Remove programs and search for "MyWebSearch" to uninstall it.

I'd also recommend that you download Ad-Aware (it is free) and scan your computer. You can obtain a link to download Ad-Aware from our article here.