IMs and Chat

[samarkands]

Every time someone IMs me while in a chat it steals my cursor! Why?

[Samarkands]

Heres my info

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2079

Video:
Horizontal Resolution - 1280 pixels
Vertical Resolution - 800 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 43 % used
Total Physical Memory - 514 MB
Free Physical Memory - 288.432 MB
C:\ - 37957 MB free
D:\ - 4138 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 20 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.2340 US
AIM 9.0.4184.2340 US
PowerTools Pro 12 12.0.0.37
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\PowerTools 12\DAO350.DLL 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.2404.0
C:\WINDOWS\system32\MSJet35.dll 3.51.2723.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

C:\WINDOWS\system32\ActBar2.ocx 2.5.0.102
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 7.0.0.78
C:\WINDOWS\system32\BlueBtn.ocx 1.0.0.44
C:\WINDOWS\system32\BPSTer2.ocx 2.0.0.25
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
C:\WINDOWS\system32\DCal.dll 1.4.4.5
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
C:\WINDOWS\system32\ssscrl30.ocx 3.0.2.5
C:\WINDOWS\system32\sstabs2.ocx 2.0.3.5
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
C:\WINDOWS\system32\SSTree.ocx 1.0.4.1
C:\WINDOWS\system32\Vspell32.ocx 2.1.0.1001
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
C:\WINDOWS\system32\MTrayX.OCX 1.0.0.9
---------------------------------

Running Programs (37 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
explorer.exe
AOLacsd.exe
hkcmd.exe
SynTPLpr.exe
SynTPEnh.exe
MpfTray.exe
aoltsmon.exe
aolavupd.exe
aoltpspd.exe
aolsoftware.exe
Mcdetect.exe
McTskshd.exe
MpfService.exe
PRISMXL.SYS
svchost.exe
wdfmgr.exe
svchost.exe
alg.exe
AOLSP Scheduler.exe
AOLssc.exe
waol.exe
shellmon.exe
ptools12.exe
BPSSI1.exe

Startup Programs
NeroFilterCheck C:\WINDOWS\system32\NeroCheck.exe
Recguard %WINDIR%\SMINST\RECGUARD.EXE
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
SynTPLpr C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
SynTPEnh C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
MPFEXE "C:\Program Files\mcafee.com\personal firewall\MPFTray.exe"
desktop.ini Startup Group



Error Log.txt


Source: BPSPowerTools120
Version: 12.0.37



April 28, 2006 11:07 AM
The following error occurred:
App: PowerTools for AOL
Module: CheckMailIcon
Description: The remote server machine does not exist or is unavailable
Number: 462
Source: BPSPowerTools120
Version: 12.0.37



April 30, 2006 02:46 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37



April 30, 2006 02:46 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



April 30, 2006 02:46 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Syntax error in string in query expression '[America Online] = ''.
Number: 3075
Source: DAO.Database
Version: 12.0.37




April 30, 2006 02:46 AM
The following error occurred:
App: PowerTools for AOL
Module: SetRecord
Description: Object variable or With block variable not set
Number: 91
Source: BPSPowerTools120
Version: 12.0.37



May 19, 2006 01:06 PM
The following error occurred:
App: PowerTools for AOL
Module: SavePTToolbar
Description: Object already loaded
Number: 360
Source: BPSPowerTools120
Version: 12.0.37



May 20, 2006 04:51 PM
The following error occurred:
App: PowerTools for AOL
Module: HookPowerIM
Description: This key is already associated with an element of this collection
Number: 457
Source: BPSPowerTools120
Version: 12.0.37

[Carole]

samarkands said:

Every time someone IMs me while in a chat it steals my cursor! Why?

This appears to be a problem caused by AOL, not PowerTools. We've had a long thread about this, which you can browse by clicking here.

However, since the problem is not caused by PowerTools, we can't provide any further help than the information already posted there by our techs and other users.

Locking this thread.