Watch Right keeps disabling

[Darla]

Watch Right was working fine, but now I keep finding it disabled. Could it be doing this on it's own or for some other reason. Or, could my child have found a way to disable it?

[Carole]

Please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[Darla]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 578

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 58 % used
Total Physical Memory - 777 MB
Free Physical Memory - 325.776 MB
C:\ - 50098 MB free
D:\ - 995 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 13 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.79
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\Program Files\Common Files\Microsoft Shared\DAO\Dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.1.97.82
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3802
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (47 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
Mcdetect.exe
McShield.exe
McTskshd.exe
oasclnt.exe
NICServ.exe
SNDSrvc.exe
mcvsshld.exe
mcagent.exe
McVSEscn.exe
wdfmgr.exe
ALCXMNTR.EXE
alg.exe
hkcmd.exe
ViewMgr.exe
iTunesHelper.exe
qttask.exe
realsched.exe
SpySweeper.exe
iPodService.exe
AOLHostManager.exe
MySpaceIM.exe
EasyShare.exe
WUSB11Cfg.exe
AOLServiceHost.exe
svchost.exe
mcvsftsn.exe
msmsgs.exe
IEXPLORE.EXE
aim.exe
AOLServiceHost.exe
wrexec.exe
wrmont.exe
BPSSI1.exe

Startup Programs
AlcxMonitor ALCXMNTR.EXE
IgfxTray C:\WINDOWS\system32\igfxtray.exe
HotKeysCmds C:\WINDOWS\system32\hkcmd.exe
ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
MCAgentExe c:\PROGRA~1\mcafee.com\agent\mcagent.exe
MCUpdateExe c:\PROGRA~1\mcafee.com\agent\mcupdate.exe
HostManager C:\Program Files\Common Files\AOL\1130962719\ee\AOLHostManager.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
VSOCheckTask "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
VirusScan Online C:\Program Files\McAfee.com\VSO\mcvsshld.exe
OASClnt C:\Program Files\McAfee.com\VSO\oasclnt.exe
wrexec wrexec.exe
desktop.ini Startup Group



Error Log.txt


October 23, 2006 08:21 AM
The following error occurred:
App: Watch Right
Module: LockHelpFile
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.79

[jeromy]

I see you have McAfee installed along with SpySweeper.
Some third party companies falsely identify Watch Right as Spyware and prevents the program from running on your system.

You'll need to check within each program (start with SpySweeper) to see if you can choose to "Always Allow" Watch Right.

Please let us know your findings.

[Darla]

When I first installed WR, SpySweeper brought up a dialog box that allowed me to check a box that "allowed" WR. It had been running alright. I just noticed last weekend that I kept finding it disabled. Now, the last time I checked, it was enabled. That's why I was wondering why it was randomly disabling itself periodically, or if there was some way my child was doing it?

[Carole]

You will need to do the same with McAfee Antivirus as well, as it has been known to falsely identify Watch Right as spyware. Re-install Watch Right when this is done.

The only way Watch Right can be disabled manually is if another person knows either your WR password or registration number. They could then access its control panel and disable it.

[Gayle]

This is the same problem I have. I have had to reinstall watch right now 3 times. Mc Afees tries to block each and every day, but I have it on allow. That doesn't seem to matter.

[Carole]

Gayle said:

This is the same problem I have. I have had to reinstall watch right now 3 times.

Gayle,

We ask that each person start their own thread for their own question, as explained in this topic. It isn't fair to the original author of this thread to have to wade through your posts and my replies to you in order to find the information pertaining to their question.

Mc Afees tries to block each and every day, but I have it on allow. That doesn't seem to matter.

Unfortunately, I can't help you with McAfee. You will need to refer to McAfee's technical support to determine why it keeps blocking Watch Right even though you set their antivirus program to always allow Watch Right.

If you have any further comments or question after sorting things out with McAfee, please start your own thread and make sure to also post your BPS System Information.