subscription status

[Brian Green]

Where can I find my current membership status? My watch right monitoring program has not been working for the last couple of weeks. Does that mean my subscription has ended? Am i getting charged presently even though I am unable to access the data? What's up???

[Carole]

There is no "subscription" to use Watch Right. Once you purchase it, you receive a registration number which you need to enter in the program, and then the program is yours with no other further charges for the same version.

Could you please be more specific about what isn't working exactly? Are you able to launch Watch Right at all? Do you receive any error message? Are you able to log some things and not others, and if so which?

Also, please post your BPS system information following these steps:

1. Click the Windows "Start" button.

2. Click your mouse on "All Programs" to get a list of all installed programs on your system.

3. Click your mouse on the "BPS SoftWare" program group.

4. Click on "BPS System Info" and wait for the window to load completely.

5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)

6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.

7. Click the "Post Message" button.

[Brian Green]

I have copied the information to this text (see below). My problem as of the last three weeks has been the simple fact that watch right is not recording any of my child's IM activity when in fact I know she has been using IM daily. She has not changed her screen name or any of the other obvious issues.

As of today when I try to open up watch right the message that appears is, "Windows cannot open this file." My other question related to my subscription status is this; do I have an expiration date? I began with watch right last year at this time. When will I get billed and is it automatic? How would I terminate my subscription if desired? I would apprecaite some help with my questions and my current problem. Thanks Brian

BPS SysInfo Report

Processor:
Number Of Processors - 2
Processor Benchmark - 1453

Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 64 % used
Total Physical Memory - 522 MB
Free Physical Memory - 185.012 MB
C:\ - 138935 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Norton Last Scandisk - 294 days ago
Norton Last Defrag - 294 days ago
Windows Temp Directory Contains 6 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online .
AIM 5.9.3690.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 0.0
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

0.0
C:\WINDOWS\system32\VB5DB.dll 6.0.81.69
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\SYSTEM32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\SYSTEM32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
0.0
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 1.23.0.10
0.0
C:\WINDOWS\SYSTEM32\Richtx32.ocx 6.0.88.4
C:\WINDOWS\SYSTEM32\mscomctl.ocx 6.0.88.77
0.0
0.0
C:\WINDOWS\SYSTEM32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\SYSTEM32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (55 total):
[System Process]
System
SMSS.EXE
CSRSS.EXE
WINLOGON.EXE
SERVICES.EXE
LSASS.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
SVCHOST.EXE
CCSETMGR.EXE
CCEVTMGR.EXE
spoolsv.exe
AluSchedulerSvc.exe
GHOSTS~2.EXE
NAVAPSVC.EXE
NPROTECT.EXE
SAVSCAN.EXE
NOPDB.exe
SVCHOST.EXE
symlcsvc.exe
wdfmgr.exe
SymWSC.exe
ALG.EXE
Filter7.exe
CSRSS.EXE
WINLOGON.EXE
EXPLORER.EXE
ViewMgr.exe
jusched.exe
realsched.exe
MotiveSB.exe
mmtask.exe
IntelMEM.exe
GhostStartTrayApp.exe
E_S4I2G1.EXE
DVDLauncher.exe
tfswctrl.exe
CCAPP.EXE
ACCTMGR.EXE
hkcmd.exe
igfxpers.exe
iTunesHelper.exe
qttask.exe
Filter7.exe
wrexec.exe
msmsgs.exe
DSAgnt.exe
wrmont.exe
iPodService.exe
mpbtn.exe
IEXPLORE.EXE
BPSSI1.exe

Startup Programs
ViewMgr C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Symantec NetDriver Monitor C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
QD FastAndSafe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
Motive SmartBridge C:\PROGRA~1\VERIZO~1\SMARTB~1\MotiveSB.exe
mmtask c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
IntelMeM C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
GhostStartTrayApp C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
EPSON Stylus CX5400 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2G1.EXE /P19 "EPSON Stylus CX5400" /O6 "USB001" /M "Stylus CX5400"
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
dla C:\WINDOWS\system32\dla\tfswctrl.exe
ccApp "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
AcctMgr C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe /startup
igfxtray C:\WINDOWS\system32\igfxtray.exe
igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
igfxpers C:\WINDOWS\system32\igfxpers.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
S4F "C:\Program Files\S4F\Filter7.exe"
wrexec wrexec.exe
DESKTOP.INI Startup Group



Error Log.txt

002.0.77



April 6, 2006 09:58 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.77



April 6, 2006 09:58 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Set not permitted
Number: 387
Source: WatchRight
Version: 2002.0.77



April 6, 2006 09:58 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Path/File access error
Number: 75
Source: WatchRight
Version: 2002.0.77



April 6, 2006 10:00 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Set not permitted
Number: 387
Source: WatchRight
Version: 2002.0.77



April 6, 2006 10:00 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: File not found
Number: 53
Source: WatchRight
Version: 2002.0.77



April 6, 2006 10:00 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: Set not permitted
Number: 387
Source: WatchRight
Version: 2002.0.77



April 6, 2006 10:00 AM
The following error occurred:
App: Watch Right
Module: OpenFile
Description: File not found
Number: 53
Source: WatchRight
Version: 2002.0.77



April 15, 2006 09:47 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: Object required
Number: 424
Source: wrmont
Version: 2002.0.77



April 15, 2006 09:47 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: For loop not initialized
Number: 92
Source: wrmont
Version: 2002.0.77



April 15, 2006 09:47 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: Object required
Number: 424
Source: wrmont
Version: 2002.0.77



April 15, 2006 09:47 PM
The following error occurred:
App: wrmont
Module: CloseIM
Description: For loop not initialized
Number: 92
Source: wrmont
Version: 2002.0.77

[Carole]

Brian said:

watch right is not recording any of my child's IM activity when in fact I know she has been using IM daily. She has not changed her screen name or any of the other obvious issues.

As of today when I try to open up watch right the message that appears is, "Windows cannot open this file.

I see in your system information that you're using Symantec Norton Antivirus, which mistakingly identifies Watch Right as spyware. You need to set Norton Antivirus (as well as any other antivirus and antispyware programs you might use) to always allow or ignore Watch Right.

Once this is done, download the latest revision of Watch Right from our web site at www.bpssoft.com, then install this new version. This is free of charge and will not alter any of your current Watch Right personal data.

Also, make sure that you are using the latest version of AIM, especially if you are using AIM Triton. If you're not using AIM 5.9.6089 or AIM Triton Preview 1.5 (Triton version 1.3.30.1.), you will need to download one of these latest versions at www.aim.com and install it.

My other question related to my subscription status is this; do I have an expiration date? I began with watch right last year at this time. When will I get billed and is it automatic? How would I terminate my subscription if desired?

Like I said in my previous post, there is no subscription for Watch Right. This means that once you've purchased Watch Right (as if you'd bought a program in a store,) it's yours and there is no further charges, nor expiration date.