AIM triton

[Joan]

it doesn't say it is recognizing it as a virus however..i do scans every day and it does not appear...i have had both aol and wr since 2002 and did not have this problem..it does not make much sense to me...
i still have the question of the aim not logging at alll.....what is up with this..the websites and emails do log most of the time but nothing for the aim...??
so unless you can help me with this Rocky...i guess all you two companies can suggest is to get rid of the other company or just totally disable the aol anti-virus...

[Joan]

I guess if I don't get a solution in a few days I will ask about getting some other programs such as [names of competitors' programs removed] to monitor my child's activities expecially the IM and AIM...

[Carole]

Frankly, Joan, posting the names of our competitors' programs in our message board to vent your frustration isn't such a good idea... Rocky already went way beyond the call of duty by installing another non-BPS program on his own computer (AOL Safety & Security) in order to try and help you with it. He did not have to do this at all.

You're of course free to try other programs if you want, but please don't post about them here.

Joan said:

i have had both aol and wr since 2002 and did not have this problem..it does not make much sense to me...

Actually, it makes perfect sense. First, the AOL software you installed in 2002 has changed much in the 4 years that have elapsed since. Also, antivirus programs update their virus definitions constantly, adding new files to their virus/spyware database on a regular basis. It just so happens that the AOL antivirus, which does not use a very elaborate routine to identify threats, has now falsly added Watch Right to their database.

i guess all you two companies can suggest is to get rid of the other company or just totally disable the aol anti-virus...

The fact is that the AOL antivirus is identifying Watch Right as spyware and blocking it, even though Watch Right is NOT a spyware program. Most antivirus and antispyware programs allow the end-user to specify any programs they wish to allow, so as to avoid this type of problems. If this is not an option with the AOL antivirus, surely you can see there is nothing we can do about it -- we cannot modify the AOL software so it no longer misidentifies Watch Right -- only AOL can do that, or advise you about how to use it.

All we can do at this point is suggest that you at least try uninstalling the AOL antivirus completely, reinstall Watch Right again, and then see if it fixes the problem you're experiencing with Watch Right. Failing that, you should contact AOL technical support and ask them how to allow or ignore a legitimate program with their own antivirus.

[Joan]

Frankly Carole,,

I didn't appreciate your deleting the names of your competition. If your company was the best then it wouldn't hurt for the users to know what the competition is. The whole point of the message postings should be so that others who are experiencing the same probems can see the solutions mentioned and if there are other places to get the same service. I have read others who said they too have paid for something that does not seem to work right. I imagine I am not the only person who is experiencing this problem and not getting a direct answer to the specific question about the IM not logging.

You keep saying to delete or stop the anti-virus...as I said before I have done that and it STILL DOES NOT LOG THE AIM AND IM that is happening. This is not due to the anti-virus stopping me from opening the program as I can get in and see that they are not there...

Yes I am frustrated and if you had taken a MONTH of going back and forth on these logs and still not have an answer you would be frustrated too. It is the job of the technicians to help us fix problems and Rocky was doing his best and being cordial at that. I have sent the responses to AOL in an effort to get them to understand their part of the problem. What I have asked them to do is not what I was asking of your company. I have already done all of the things you said. And the 2002 date was for the use of Watch Right. I have had AOL for much longer but have a brand new installation and update. My comment was that the two had always worked together and that I had no problems monitoring the IMs.

[Joan]

I was quite upset last night but did manage to figure out what AOL could not. I have solved their end of the problem and the AOL anti-virus is not on my computer anymore. I still do not have the IM and AIM logging.

[jeromy]

Joan, We will be releasing a new version of Watch Right soon that will fix a compatibility issue with the latest version of Triton (1.3).
Would you be willing to install this version on your computer (once it becomes available) along with Triton 1.3 to see if it cures your problem?

On a side note, I don't want you to be without any Antivirus protection on your system. I use, and recommend, AVG Free. It's very accurate and has regular updates (generally an update everyday). It works great along with our software programs and is not very resource intensive on your system. You can search google for AVG Free if you're insterested.

[Joan]

Rocky,
Thanks for the info. I do have another anti-virus installed ...I did it the day before yesterday as I didn't want to be without an anti-virus program either. Thanks for the offer.
As for the new Watch Right....when will it be out?? Remember altho this is titled "AIM triton" ..I changed over to the regular old version of AIM. Let me know and then I can decide if I want to hold on that long with no AIM coverage.
I am going to try one other thing this week and see if that helps. It is about all I can do altho it still makes little sense to me that the two worked together so well for years and now it doesn't...I did manage to get some AIM reports from my screen name but not my childs...so that didn't help much.

[jeromy]

We are alpha (internal) testing the new Watch Right now.
I did run into a problem with this new build, which will hopefully be corrected quickly and available for everyone to download soon.

[Joan]

I did try the other thing and still NO AIM coverage. It appears that like many others I will soon see what the new and improved Watch Right has to offer and then decide whether to check out other programs. I want to have the monitoring I used to have.

[Joan]

I seem to be forgotten here...I downloaded the new WR and nothing has changed...no IM or AIM coverage and misses some of the other parts as well. But definitely NOT getting the conversations logged!!!

[jeromy]

Post another System Information Report.
I'll have the programmer review this thread again.

[Joan]

BPS SysInfo Report

Processor:
Number Of Processors - 1
Processor Benchmark - 2343

Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)

Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 78 % used
Total Physical Memory - 458 MB
Free Physical Memory - 99.652 MB
C:\ - 136536 MB free
D:\ - 643 MB free

Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 147 files.

Versions:
--------------Applications-------------------

Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5331 US
AIM 9.0.4184.5331 US
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.79
IM Frame 0.0
BPS SysInfo 1.0.52

--------------VB Runtime Files-------------------

C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0

--------------DB Runtime Files-------------------

C:\PROGRA~1\COMMON~1\MICROS~1\DAO\dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180

--------------DW Runtime Files-------------------

C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0

--------------App Runtime Files-------------------

0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.97.82
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------

Running Programs (61 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
jusched.exe
hpsysdrv.exe
hphmon05.exe
kbd.exe
VTTimer.exe
AGRSMMSG.exe
shwicon2k.exe
hpwuSchd.exe
hpztsb09.exe
hpcmpmgr.exe
hpotdd01.exe
ALCXMNTR.EXE
aolsoftware.exe
realsched.exe
AOLSP Scheduler.exe
CFD.exe
mmtask.exe
qttask.exe
iTunesHelper.exe
avp.exe
Weather.exe
LogitechDesktopMessenger.exe
EM_EXEC.EXE
aolsoftware.exe
hpqtra08.exe
EasyShare.exe
SpamSub.exe
AOLacsd.exe
aoltsmon.exe
avp.exe
cisvc.exe
gearsec.exe
aoltpspd.exe
svchost.exe
wdfmgr.exe
svchost.exe
iPodService.exe
alg.exe
cidaemon.exe
AcroRd32.exe
waol.exe
shellmon.exe
AOLssc.exe
aoltpsd3.exe
wrexec.exe
wrmont.exe
BPSSI1.exe

Startup Programs
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
hpsysdrv c:\windows\system\hpsysdrv.exe
HPHUPD05 c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
HPHmon05 C:\WINDOWS\System32\hphmon05.exe
KBD C:\HP\KBD\KBD.EXE
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer VTTimer.exe
AGRSMMSG AGRSMMSG.exe
PS2 C:\WINDOWS\system32\ps2.exe
Sunkist2k C:\Program Files\Multimedia Card Reader\shwicon2k.exe
regcmdcons c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
HP Software Update "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
DeviceDiscovery C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
AlcxMonitor ALCXMNTR.EXE
HostManager C:\Program Files\Common Files\AOL\1109836013\ee\AOLSoftware.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
UserFaultCheck %systemroot%\system32\dumprep 0 -u
AOLSPScheduler C:\Program Files\Common Files\AOL\1109836013\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1109836013\ee\services\sscFirewallPlugin\ver1_210_2_1\SSCRun.exe
Logitech Utility Logi_MwX.Exe
BJCFD C:\Program Files\BroadJump\Client Foundation\CFD.exe
mmtask "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
aol "C:\Program Files\AOL\Active Virus Shield\avp.exe"
wrexec wrexec.exe
desktop.ini Startup Group
spamsubtract Startup Group



Error Log.txt

or occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



September 14, 2006 12:53 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



September 14, 2006 12:53 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



September 19, 2006 11:02 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



September 19, 2006 11:02 AM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77



September 22, 2006 07:43 PM
The following error occurred:
App: wrmont
Module: UpdateStatus
Description: Bad file name or number
Number: 52
Source: wrmont
Version: 2002.0.77




September 23, 2006 03:06 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77



September 23, 2006 03:06 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77



September 28, 2006 01:18 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.79



September 28, 2006 01:18 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.79



I thought I got rid of the AIM..at least the 5.9 one..I will try to get rid of the other one too..

[Joan]

as of friday night, no logging on the IM and not using the AIM..

[jeromy]

Joan, could you try one more time to Reset Watch Right (Options > Reset Watch Right), Reboot, then test the logging features.



If you still have problems, and only AFTER you've tried resetting Watch Right, email me the following at [e-mail]:

Your Name
Your Phone Number
Best time to call

The programmer will contact you and work directly with you to resolve your logging problem.

[Joan]

Rocky,
Is this the only option? I will loose everything I have saved on the logs and have to change my password....I hate to do that and then have it not work anyways...