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Post by Carole on Sept 1, 2006 18:55:02 GMT -5
It seems that one of your antivirus or antispyware programs is still preventing Watch Right from installing properly (if Watch Right was fully installed, the BPS System Info program would open.)
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Post by Joan on Sept 3, 2006 1:10:25 GMT -5
well it did open earlier today but now it will not...i went to mcaffe and had the old files completely deleted and then only put in the aol ssc and set it to allow for watch right and now nothing..explain.....i may change to another program as i am not getting any real answers from you just the same " one of your antivirus programs...etc.." there is nothing else to prevent it from opening..i will try one more reinstallation of watch right!!
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Post by Joan on Sept 3, 2006 12:21:42 GMT -5
hello..no response yet...! i did reinstall and run the watch right and still nothing...it won't open and the system info won't open either...what is up and how can it be fixed!!!  ? |
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Post by Joan on Sept 5, 2006 12:34:36 GMT -5
Is one of your technicians going to respond to me..... ? You do not have a phone number or email address and this is the only way to contact you. Please read past two responses,,,,I have reinstalled your program several times and there is nothing I can find to stop it from opening but it will not open and I cannot get the sysinfo box open either. I have been trying this for days with no answer from you..I will have to open more postings if this does not work to get the word out to others who may be having the same problems as me...bps doesn't work and they don't care seems to be your response... |
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Post by Carole on Sept 5, 2006 14:31:41 GMT -5
Is one of your technicians going to respond to me..... ? It's difficult to help when you say: "i am not getting any real answers from you just the same " one of your antivirus programs...etc.."Even though it may not be what you would like to hear, the answer we gave you is a real answer. I understand you are getting frustrated, but the fact is that if Watch Right cannot even be launched, it means another program is blocking it, or has deleted parts of it (and keeps deleting them everytime you reinstall Watch Right.) We can't be held responsible if another program that you installed on your computer is preventing Watch Right from functioning properly. Thousands of other people are using Watch Right with no problem at all, so the issue here is not that Watch Right doesn't work at all -- it's that it doesn't work on your system, because something on your system is preventing it from running. If you can't find which program(s) is preventing Watch Right from installing and/or running properly, perhaps you could ask an expert friend to look at your computer for you and find out what is blocking Watch Right? |
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Post by Joan on Sept 5, 2006 22:45:27 GMT -5
I just found what is blocking watch right..it is the aol safety and security center..the virus protection..when it is turned on, the wr will not work and when it is turned off, wr works..the aol people tell me ""watch right has something in it that needs to be reconfigured by the software company"...please check with your experts and let me know if others are having problems with this...
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Post by Joan on Sept 5, 2006 22:48:19 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 2360
Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 73 % used
Total Physical Memory - 458 MB
Free Physical Memory - 120.604 MB
C:\ - 137792 MB free
D:\ - 643 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 115 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5331 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\PROGRA~1\COMMON~1\MICROS~1\DAO\dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------
Running Programs (68 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
jusched.exe
hpsysdrv.exe
hphmon05.exe
kbd.exe
VTTimer.exe
AGRSMMSG.exe
shwicon2k.exe
iTunesHelper.exe
hpwuSchd.exe
hpztsb09.exe
hpcmpmgr.exe
hpotdd01.exe
qttask.exe
ALCXMNTR.EXE
aolsoftware.exe
realsched.exe
AOLSP Scheduler.exe
CFD.exe
mmtask.exe
mcvsescn.exe
MpfTray.exe
EM_EXEC.EXE
SSCEVT~1.EXE
Weather.exe
LogitechDesktopMessenger.exe
waol.exe
aolsoftware.exe
hpqtra08.exe
EasyShare.exe
SpamSub.exe
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
cisvc.exe
aoltpspd.exe
gearsec.exe
MpfService.exe
svchost.exe
wdfmgr.exe
svchost.exe
iPodService.exe
alg.exe
shellmon.exe
AOLssc.exe
cidaemon.exe
aol.exe
aim.exe
McShield.exe
oasclnt.exe
wrexec.exe
wrmont.exe
aoltpsd3.exe
wscntfy.exe
BPSSI1.exe
Startup Programs
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
hpsysdrv c:\windows\system\hpsysdrv.exe
HPHUPD05 c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
HPHmon05 C:\WINDOWS\System32\hphmon05.exe
KBD C:\HP\KBD\KBD.EXE
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer VTTimer.exe
AGRSMMSG AGRSMMSG.exe
PS2 C:\WINDOWS\system32\ps2.exe
Sunkist2k C:\Program Files\Multimedia Card Reader\shwicon2k.exe
regcmdcons c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
HP Software Update "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
DeviceDiscovery C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
AlcxMonitor ALCXMNTR.EXE
HostManager C:\Program Files\Common Files\AOL\1109836013\ee\AOLSoftware.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
UserFaultCheck %systemroot%\system32\dumprep 0 -u
AOLSPScheduler C:\Program Files\Common Files\AOL\1109836013\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1109836013\ee\services\sscFirewallPlugin\ver1_210_2_1\SSCRun.exe
Logitech Utility Logi_MwX.Exe
BJCFD C:\Program Files\BroadJump\Client Foundation\CFD.exe
mmtask "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
wrexec wrexec.exe
desktop.ini Startup Group
spamsubtract Startup Group
Error Log.txt
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:31 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:31 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:35 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 1, 2006 08:14 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 08:14 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 2, 2006 04:06 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 04:58 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 10:29 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 10:29 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
BPS SysInfo Report
Processor:
Number Of Processors - 1
Processor Benchmark - 2360
Video:
Horizontal Resolution - 800 pixels
Vertical Resolution - 600 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 73 % used
Total Physical Memory - 458 MB
Free Physical Memory - 120.604 MB
C:\ - 137792 MB free
D:\ - 643 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 115 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4184.5331 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.96.90
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
C:\PROGRA~1\COMMON~1\MICROS~1\DAO\dao350.dll 3.51.1608.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 3.51.623.0
C:\WINDOWS\system32\MSREPL35.dll 3.51.3225.0
C:\WINDOWS\system32\MSJet35.dll 3.51.3328.0
C:\WINDOWS\system32\MSJTer35.dll 3.51.623.0
C:\WINDOWS\system32\MSJInt35.dll 3.51.623.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\Dwsbc36.ocx 7.0.0.2
C:\WINDOWS\system32\Dwshk36.ocx 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RichTx32.ocx 6.0.88.4
C:\WINDOWS\system32\MSCOMCTL.OCX 6.1.95.45
0.0
0.0
C:\WINDOWS\system32\ssa3d30.ocx 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 9.0.0.3250
C:\WINDOWS\system32\XceedZip.dll 4.0.3.13
0.0
---------------------------------
Running Programs (68 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
explorer.exe
spoolsv.exe
jusched.exe
hpsysdrv.exe
hphmon05.exe
kbd.exe
VTTimer.exe
AGRSMMSG.exe
shwicon2k.exe
iTunesHelper.exe
hpwuSchd.exe
hpztsb09.exe
hpcmpmgr.exe
hpotdd01.exe
qttask.exe
ALCXMNTR.EXE
aolsoftware.exe
realsched.exe
AOLSP Scheduler.exe
CFD.exe
mmtask.exe
mcvsescn.exe
MpfTray.exe
EM_EXEC.EXE
SSCEVT~1.EXE
Weather.exe
LogitechDesktopMessenger.exe
waol.exe
aolsoftware.exe
hpqtra08.exe
EasyShare.exe
SpamSub.exe
AOLacsd.exe
aoltsmon.exe
aolavupd.exe
cisvc.exe
aoltpspd.exe
gearsec.exe
MpfService.exe
svchost.exe
wdfmgr.exe
svchost.exe
iPodService.exe
alg.exe
shellmon.exe
AOLssc.exe
cidaemon.exe
aol.exe
aim.exe
McShield.exe
oasclnt.exe
wrexec.exe
wrmont.exe
aoltpsd3.exe
wscntfy.exe
BPSSI1.exe
Startup Programs
SunJavaUpdateSched C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
hpsysdrv c:\windows\system\hpsysdrv.exe
HPHUPD05 c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
HPHmon05 C:\WINDOWS\System32\hphmon05.exe
KBD C:\HP\KBD\KBD.EXE
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
Recguard C:\WINDOWS\SMINST\RECGUARD.EXE
VTTimer VTTimer.exe
AGRSMMSG AGRSMMSG.exe
PS2 C:\WINDOWS\system32\ps2.exe
Sunkist2k C:\Program Files\Multimedia Card Reader\shwicon2k.exe
regcmdcons c:\hp\bin\cloaker.exe c:\hp\bin\cmdcons.cmd
AOLDialer C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
iTunesHelper C:\Program Files\iTunes\iTunesHelper.exe
HP Software Update "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
HPDJ Taskbar Utility C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
HP Component Manager "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
DeviceDiscovery C:\Program Files\HP\Digital Imaging\bin\hpotdd01.exe
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
AlcxMonitor ALCXMNTR.EXE
HostManager C:\Program Files\Common Files\AOL\1109836013\ee\AOLSoftware.exe
TkBellExe "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
UserFaultCheck %systemroot%\system32\dumprep 0 -u
AOLSPScheduler C:\Program Files\Common Files\AOL\1109836013\ee\services\sscAntiSpywarePlugin\ver1_10_3_1\AOLSP Scheduler.exe
sscRun C:\Program Files\Common Files\AOL\1109836013\ee\services\sscFirewallPlugin\ver1_210_2_1\SSCRun.exe
Logitech Utility Logi_MwX.Exe
BJCFD C:\Program Files\BroadJump\Client Foundation\CFD.exe
mmtask "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe"
OASClnt C:\Program Files\mcafee.com\antivirus\oasclnt.exe
EmailScan C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
MPFExe C:\Program Files\mcafee.com\personal firewall\MPfTray.exe
wrexec wrexec.exe
desktop.ini Startup Group
spamsubtract Startup Group
Error Log.txt
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:31 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:31 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 04:35 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 1, 2006 08:14 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 1, 2006 08:14 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
September 2, 2006 04:06 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 04:58 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 10:29 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
September 2, 2006 10:29 PM
The following error occurred:
App: wrmont
Module: SaveReadMail
Description: Object variable or With block variable not set
Number: 91
Source: wrmont
Version: 2002.0.77
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Post by Carole on Sept 6, 2006 1:16:01 GMT -5
I just found what is blocking watch right..it is the aol safety and security center..the virus protection..when it is turned on, the wr will not work and when it is turned off, wr works..the aol people tell me ""watch right has something in it that needs to be reconfigured by the software company"...please check with your experts and let me know if others are having problems with this... AOL Safety & Security is known to falsly identify Watch Right as spyware (I mentioned this in my response to you on August 27, here.) This is not a problem with Watch Right, but a common problem with any antivirus programs that use a simplified way to identify threats, as opposed to those using a more in-depth identifying routine. As I said in my first response to you here, you simply need to set all antivirus and antispyware programs (including AOL Safety & Security) to always allow or ignore Watch Right. Once this is done -- and only then -- you will need to reinstall Watch Right. I'm actually surprised that AOL tech support didn't let you know about the very simple solution of setting their software to allow a legitimate program that you want to use. |
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Post by Joan on Sept 6, 2006 13:23:01 GMT -5
Perhaps Rocky or the Bear could tell me how to set the AOL virus program to allow Watch Right. I have only done it to allow it thru the Spyware and Firewall programs and I see from other responses that these two bps workers sometimes give specific help information.
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Post by jeromy on Sept 6, 2006 19:42:42 GMT -5
I'm sorry I do not have the AOL Antivirus program installed.
Where did you get it from? Did it install with the AOL Safety and Security program?
I could always download and test on my own machine when you let me know where you got the download for your AV from.
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Post by Joan on Sept 6, 2006 19:47:45 GMT -5
Yes the AOL anti virus program is part of the AOL Safety and Security Progrram (SSC). Thanks Rocky.
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Post by jeromy on Sept 6, 2006 23:42:45 GMT -5
I don't know if this will help, but these were the directions to allow WatchRight within the Antispyware component of Safety and Security by AOL.
Perhaps these directions will help (or at least give you a starting point) until I can download and install AOL S&S for myself:
1. Open AOL Safety and Security
2. Click on the arrow next to "Spyware Protection"
*NOTE: You might also want to check the Antivirus component too*
This should display links titled: Allowed Items / Blocked Items
3. Click on "Blocked Items"
4. Locate "WatchRight" in this list, click on the scan date and click on "Restore".
-- The next time you run a scan make certain you place "WatchRight" on the Allow button, then select Apply.
To confirm this selection, click on the "Allowed Items" link -- WatchRight should be listed.
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Post by Joan on Sept 7, 2006 0:12:51 GMT -5
Thanks Rocky. However, as I said in the earlier messages, my spyware and firewall are both set to allow watch right so there is no problem there. The virus protection does not seem to have a tab to set it to allow watch right. That is the problem I am facing. Hope you find out more tomorrow. I will check back. Right now I cannot even turn the virus protection off temporarily to see the watch right screen.
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Post by Joan on Sept 8, 2006 0:32:33 GMT -5
i am back on thursday and no response...hope to hear from you on friday..
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Post by jeromy on Sept 8, 2006 2:48:49 GMT -5
I can install the AOL Safety and Security package, which apparently doesn't automatically include the antivirus software.
When trying to download and install the antivirus software I receive an alert saying I need to first install the AOL Safety and Security program. I've already done this.
The AOL Safety and Security program is buggy and too bulky.
Personally, I'd uninstall it and see if that solves your problem.
There are plenty of free programs that do exactly what the Safety and Security program does without the forced install of the AOL Browser, AOL Dialer and AOL Toolbar.
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?
