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Post by Donna on Aug 20, 2006 18:56:33 GMT -5
Hello,
I have been using this software for a few months with no problem. Now that my daughter started using AIM I am not getting her messages logged. What should I do. I was going uninstall the software and reinstall it again. But I haven't figured out how to remove the software. I have it set to monitor all.
Please help.
Thank You
Donna
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Post by Carole on Aug 20, 2006 22:38:22 GMT -5
Please post your BPS System Information following these steps:
1. Click the Windows "Start" button.
2. Click your mouse on "All Programs" to get a list of all installed programs on your system.
3. Click your mouse on the "BPS SoftWare" program group.
4. Click on "BPS System Info" and wait for the window to load completely.
5. Once fully loaded, click the "Copy to Clipboard" button on the "BPS System Info" window (nothing will happen visibly -- please do not copy anything else to the Windows Clipboard until finished.)
6. Click the "Reply" button in this thread, right click in the message body, and then select "Paste" from the menu. This will paste your complete system info in your post.
7. Click the "Post Message" button.
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Post by Donna on Aug 21, 2006 19:17:42 GMT -5
BPS SysInfo Report
Processor:
Number Of Processors - 2
Processor Benchmark - 1578
Video:
Horizontal Resolution - 1024 pixels
Vertical Resolution - 768 pixels
Color Depth - 32 bits per pixel (True Color)
Memory (RAM and Free Hard Drive Space):
Percent of Memory in use - 80 % used
Total Physical Memory - 522 MB
Free Physical Memory - 101.928 MB
C:\ - 52016 MB free
Scan\Defrag\Temp Files:
Last Scandisk - 0 days ago
Last Defrag - 0 days ago
Windows Temp Directory Contains 68 files.
Versions:
--------------Applications-------------------
Windows 5.1.2600
Internet Explorer 6.0.2900
America Online 9.0.4156.5031 US
AIM 5.9.3861.0
PowerTools Pro 12 0.0
PowerTools Pro 11 0.0
PowerTools Pro 10 0.0
PowerTools Pro 9 0.0
PowerTools 8 0.0
PowerTools LE1 0.0
PowerTools LE2 0.0
PT Tray 0.0
Addbook Import Stub 0.0
Watch Right 2002.0.0.77
IM Frame 0.0
BPS SysInfo 1.0.52
--------------VB Runtime Files-------------------
C:\WINDOWS\system32\MSVBVM60.dll 6.0.97.82
C:\WINDOWS\system32\OLEAut32.dll 5.1.2600.2180
C:\WINDOWS\system32\OLEPro32.dll 5.1.2600.2180
C:\WINDOWS\system32\AsycFilt.dll 5.1.2600.2180
C:\WINDOWS\system32\stdOLE2.tlb 3.50.5014.0
C:\WINDOWS\system32\MSVCRT.dll 7.0.2600.2180
C:\WINDOWS\system32\MSVCRT40.dll 5.1.2600.2180
C:\WINDOWS\system32\RICHED32.dll 5.1.2600.0
--------------DB Runtime Files-------------------
0.0
C:\WINDOWS\system32\VB5DB.dll 0.0
C:\WINDOWS\system32\VBAJet32.dll 6.0.1.9431
C:\WINDOWS\system32\EXPSRV.dll 6.0.72.9589
C:\WINDOWS\system32\MSRD2X35.dll 0.0
C:\WINDOWS\system32\MSREPL35.dll 0.0
C:\WINDOWS\system32\MSJet35.dll 0.0
C:\WINDOWS\system32\MSJTer35.dll 0.0
C:\WINDOWS\system32\MSJInt35.dll 0.0
C:\WINDOWS\system32\MSVCIRT.dll 7.0.2600.2180
--------------DW Runtime Files-------------------
C:\WINDOWS\system32\DWSBC36.OCX 7.0.0.2
C:\WINDOWS\system32\DWSHK36.OCX 7.1.0.4
C:\WINDOWS\system32\dwspy36.dll 7.1.0.0
--------------App Runtime Files-------------------
0.0
C:\WINDOWS\system32\VSFLEX7L.OCX 7.0.0.78
C:\WINDOWS\system32\Vsflex7d.ocx 0.0
0.0
0.0
C:\WINDOWS\system32\BPSInj36.dll 0.0
0.0
C:\WINDOWS\system32\RICHTX32.OCX 6.0.88.4
C:\WINDOWS\system32\Event Agent\MSCOMCTL.OCX 6.1.97.82
0.0
0.0
C:\WINDOWS\system32\SSA3D30.OCX 3.0.2.3
0.0
0.0
C:\WINDOWS\system32\wmpdxm.dll 10.0.0.3646
C:\WINDOWS\system32\XCEEDZIP.DLL 4.0.3.13
0.0
---------------------------------
Running Programs (66 total):
[System Process]
System
smss.exe
csrss.exe
winlogon.exe
services.exe
lsass.exe
ati2evxx.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
spoolsv.exe
AOLacsd.exe
ehrecvr.exe
ehSched.exe
IAANTMon.exe
KodakCCS.exe
PcCtlCom.exe
svchost.exe
Tmntsrv.exe
ELService.exe
mcrdsvc.exe
TmPfw.exe
dllhost.exe
alg.exe
explorer.exe
ehtray.exe
jusched.exe
stsystra.exe
IAAnotif.exe
IntelMEM.exe
DVDLauncher.exe
ehmsas.exe
realplay.exe
tfswctrl.exe
issch.exe
mm_tray.exe
pccguide.exe
GoogleDesktop.exe
MWSOEMON.EXE
iTunesHelper.exe
qttask.exe
DSAgnt.exe
TMAS_OEMon.exe
GoogleDesktopIndex.exe
MMDiag.exe
iPodService.exe
aoltray.exe
EasyShare.exe
Kodak Software Updater.exe
mim.exe
ntvdm.exe
wuauclt.exe
IEXPLORE.EXE
LimeWire.exe
tmproxy.exe
waol.exe
shellmon.exe
spoolsv .exe
services .exe
lsass .exe
wrclock.exe
wmiprvse.exe
BPSSI1.exe
Startup Programs
ehTray C:\WINDOWS\ehome\ehtray.exe
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
SigmatelSysTrayApp stsystra.exe
IAAnotif C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
ATIPTA "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
IntelMeM C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
DVDLauncher "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
RealTray C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
dla C:\WINDOWS\system32\dla\tfswctrl.exe
ISUSPM Startup "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
ISUSScheduler "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
MMTray "C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe"
pccguide.exe "C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe"
Google Desktop Search "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
MimBoot C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
My Web Search Bar rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
MyWebSearch Email Plugin C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
KernelFaultCheck %systemroot%\system32\dumprep 0 -k
desktop.ini Startup Group
Event Reminder Startup Group
Error Log.txt
77
June 28, 2006 06:47 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
June 28, 2006 06:47 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
June 28, 2006 06:47 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
August 1, 2006 04:41 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Invalid window handle specified
Number: 31004
Source: wrmont
Version: 2002.0.77
August 4, 2006 07:53 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Invalid window handle specified
Number: 31004
Source: wrmont
Version: 2002.0.77
August 4, 2006 07:53 PM
The following error occurred:
App: wrmont
Module: ZipNextFile
Description: Automation error
The object invoked has disconnected from its clients.
Number: -2147417848
Source: wrmont
Version: 2002.0.77
August 4, 2006 07:53 PM
The following error occurred:
App: wrmont
Module: LockZip
Description: Permission denied
Number: 70
Source: wrmont
Version: 2002.0.77
August 4, 2006 08:40 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
August 4, 2006 08:40 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Unable to subclass specified window
Number: 31002
Source: wrmont
Version: 2002.0.77
August 14, 2006 09:04 PM
The following error occurred:
App: wrmont
Module: Timer1_Timer
Description: Invalid window handle specified
Number: 31004
Source: wrmont
Version: 2002.0.77
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Post by jeromy on Aug 21, 2006 19:57:26 GMT -5
This particular piece of Spyware is probably the culprit. Go to your Windows Control Panel. Double click on: Add/Remove Programs. Locate: MyWebSearch in the list and double-click on it to start the uninstall process. I'd also recommend downloading and using Ad-Aware to scan your system for other known Spyware modules. You can obtain a link for this free program from our article here: Protecting Yourself Against Spyware. |
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Post by jeromy on Aug 21, 2006 20:01:27 GMT -5
On a side note, you can disable these programs from loading with Windows. This will increase your systems performance and reboot time: Disable Unnecessary Startup Programs: - Click on START
- Click on RUN
- Type in MSCONFiG and hit Enter
- Click over to the Startup tab
- Remove the checkmarks next to the following items:
SunJavaUpdateSched
ATIPTA
RealTray
ISUSPM Startup
ISUSScheduler
MMTray
MimBoot
iTunesHelper
QuickTime Task
KernelFaultCheck
Event Reminder
- When finished, hit Apply > OK. Restart your computer.
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Post by Donna on Aug 24, 2006 8:58:26 GMT -5
Thank you for all your help. I did what you recommended and it seems to be working.
Thanks
Again
Donna
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Post by Carole on Aug 24, 2006 11:39:30 GMT -5
Glad it helped, and thanks for letting us know  - locking - |
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